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Review Highlights
good massage, bad attitude at the front desk

First of all the good, the massage was great, one of the best I've had in a while. Now on to the... read more

Reviewed 7 January 2017
Kitty K
Very disappointing

Poor service on arrival. Instructed to sign in and thrown a couple of threadbare towels. No robes... read more

Reviewed 28 June 2016
malky11
,
Alicante, Spain
Read all 34 reviews
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Traveller Overview
  • Excellent14%
  • Very good17%
  • Average20%
  • Poor11%
  • Terrible38%
1 Apr 2018
“Rugby trip to Edinburgh”
31 Jul 2017
“terrible experience with my "Diamond" membership”
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20 North Bridge, Edinburgh EH1 1TR, Scotland
Old Town
+44 131 556 5565
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Top Selling Tours & Activities in and around Edinburgh
from US$71,80
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from US$18,61
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from US$17,00
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from US$60,10
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Most Helpful Positive Review
Reviewed 2 April 2018 via mobile

Lovely hotel with friendly staff. Breakfast was very good with a great selection of food available. Our room was on two floors, lounge on first, bedroom and bathroom on second. The room was clean and the bed very comfortable. The old negative being that there...More

1  Thank Robert L
Most Helpful Critical Review
Reviewed 5 March 2014

My husband and I visited this hotel on Friday 14th February, to celebrate our first wedding anniversary, with their 'Valentines His & Her Treatment' package. Described as 'the perfect way to spend an indulgent Valentines together', this was exactly what we were looking for -...More

5  Thank Leigh F
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1 - 10 of 34 reviews
Reviewed 2 April 2018 via mobile

Lovely hotel with friendly staff. Breakfast was very good with a great selection of food available. Our room was on two floors, lounge on first, bedroom and bathroom on second. The room was clean and the bed very comfortable. The old negative being that there...More

1  Thank Robert L
Reviewed 31 July 2017

I signed up and pre-paid for a "Diamond" membership, one of the premium memberships to the spa (at a premium price). I used the gym regularly for a couple of months and thought it was okay, although some of the perqs that were supposed to...More

1  Thank retrobolted1
Reviewed 12 February 2017

This must have one of the best pools I've tried because it's refreshingly free from chlorine. Most health clubs have pools full of chlorine while this one is oxygenated which means it is really refreshing. The décor of the pool area is stylish to boot....More

1  Thank jamsie905
Reviewed 7 January 2017

First of all the good, the massage was great, one of the best I've had in a while. Now on to the rest. Upon arrival the concierge at the front desk was abrupt and icy. He told us to go get changed and come back...More

Thank Kitty K
Reviewed 5 January 2017 via mobile

I rang to ask about joining the spa and saw that I could get a free night's stay every three months and rang to confirm and the conditions seemed quite generous in the gym facilities too with free bottle of water and free extra towels....More

1  Thank q_billy
Reviewed 22 July 2016 via mobile

On arrival I was greeted by a pleasant woman, who's name I unfortunately don't know, she gave me a tour around the gym/ changing rooms and explained to me the different types of memberships, which were all contracts (unsurprisingly as if not they would have...More

3  Thank K8516PGlouiser
Reviewed 28 June 2016

Poor service on arrival. Instructed to sign in and thrown a couple of threadbare towels. No robes for us. Why? Many lockers faulty. Gym and spa very dated. Jacuzzi far too hot. Sauna and steam room poor and tropical shower a joke. Pool ok. Loungers...More

2  Thank malky11
Reviewed 16 April 2016

There was a bit of a confusion with our gift vouchers, but we get in in the end at the place was pleasant.

1  Thank Szilvia Z
Reviewed 8 April 2016

Pity the hotel management permit kids swim lessons in pool on Friday afternoons and most of Saturdays (3 hours+). Pool used to be my place to chill after the gym & busy week at work. Kids swim times are advertised as 9-11.30 and 3pm -...More

1  Thank Boyfrom J
Reviewed 6 April 2016

This was a birthday treat so I was really looking forward to it as I had not visited Scotsman for a few years. Staff unorganised and unhelpful. Spa run down and lockers broken. I forgot my slippers to use around the spa and hotel but...More

Thank Audrey C
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Nearby
Old Town
Few Edinburghers live in the Old Town, but its
labyrinth of dank alleys and steep streets suggests
this was not always the case. Today, it’s mostly
visitors, tartan-flavoured souvenir shops, and pipers
that you’ll find on its cobbled streets. This is the
place to get a feel for Auld Reekie (Old Smelly), as
the town was once nicknamed, and stroll the Royal
Mile, the thoroughfare that links the castle with the
...More
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