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Review Highlights
Wonderful experience

Really enjoyed my massage and facial. Went for a swim after some time in the relaxation room, then... read more

Reviewed 2 weeks ago
Tropicalbaby
,
London
Fabulous spa

We were very impressed with the One Spa. Stayed at the Sheraton and used the spa for one day, cost... read more

Reviewed 2 weeks ago
Zoesil
,
Harrogate, United Kingdom
Read all 318 reviews
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Traveller Overview
  • Excellent71%
  • Very good14%
  • Average6%
  • Poor5%
  • Terrible4%
Travellers talk about
“hydro pool”(35 reviews)
“thermal suite”(46 reviews)
“full body”(9 reviews)
About
The award-winning One Spa at the Sheraton Grand Hotel & Spa, Edinburgh offers a perfect balance of energy, water and heat. A beautiful indoor swimming pool and outstanding rooftop Hydropool go hand-in-hand with a reviving Thermal Suite and a...more
Contact
8 Conference Square | Sheraton Grand Hotel, Edinburgh EH3 8AN, Scotland
West End
Website
+44 131 221 7777
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Reviews (318)
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All reviews hydro pool thermal suite full body head massage espa products body scrub aroma room thermal area bio sauna aromatherapy massage highly recommend this spa relaxing afternoon hydropool therapist straighteners onespa lockers
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1 - 10 of 315 reviews
Reviewed 2 weeks ago

Really enjoyed my massage and facial. Went for a swim after some time in the relaxation room, then spent hours trying out the different rooms in the thermal suite. Loved the crystal steam room and the hydro pool outdoor area (despite the wind and rain!).

Date of experience: November 2018
Thank Tropicalbaby
Reviewed 2 weeks ago

We were very impressed with the One Spa. Stayed at the Sheraton and used the spa for one day, cost £30 each to use the facilities and was worth it definitely. Loved the outdoor pool and all the various thermal suite experiences. Very clean and...More

Date of experience: November 2018
Thank Zoesil
Reviewed 3 weeks ago via mobile

Had a wonderful facial today that included pressure points on face & neck & the pressure used was ideal (as sometimes therapists can be too soft) - this was excellent! Caught myself snoring 😴 - it was great & I have booked my next one...More

Date of experience: November 2018
Thank helensoutar
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 weeks ago

Dear Helen, Thank you so much for the fantastic review of your facial at One Spa. I am pleased that your therapist made you feel relaxed throughout the treatment and we look forward to seeing you for your next appointment. Warm Wishes, Mark Perkins Spa...More

Reviewed 3 weeks ago via mobile

Loved the whole experience. Great job, very well done, and sooooo relaxing. Deep massage to get the muscles awake.More

Date of experience: November 2018
Thank NorThox
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 weeks ago

Dear Guest, Many thanks for sharing a fantastic review of your massage treatment at One Spa. I am very pleased to hear that you felt relaxed afterwards and hope that you choose to come back in the future. Kind Regards, Mark Perkins Spa Director One...More

Reviewed 4 weeks ago

Heaven! The sun was shining and the sky was sea blue for my third time travelling away from smokey London to the welcoming arms of Edinburgh to spend a couple of days immersed in the medicinal warmth of the One Spa. It's just a one...More

Date of experience: November 2018
Thank Georgiegirl_
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 weeks ago

Dear Georgie, Thank you for sharing such a detailed review of One Spa. The review was a delight to read I am very pleased to hear that you were so impressed with our refurbishment. Thank you once again for taking the time to leave this...More

Reviewed 4 weeks ago via mobile

Great girls’ spa day! Super relaxing! Highly recommend this spa! Great facilities and awesome spa packages!

Date of experience: November 2018
Thank Jen T
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 weeks ago

Dear Jen, Thank you for sharing a great review of One Spa on Trip Advisor. I am very pleased to read that you all enjoyed using the facilities and hope that you come back again soon. Kind Regards, Mark Perkins Spa Director One Spa

Reviewed 4 weeks ago

I have got a spa treatment for last Christmas and finally could manage to booked an apportionment-because I was busy. To be honest I did not want to go but I gave it a try. The One Spa deserve the Certificate of Excellent!! The staff...More

Date of experience: November 2018
Thank Rita B
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 2 weeks ago

Dear Rita, Thank you for the lovely review. I am pleased that you were able to find time to use your Christmas Voucher for a treatment at One Spa and delighted that you experienced a high standard of service throughout. I hope that you choose...More

Reviewed 6 November 2018

New makeover at One Spa looking great and was much needed, however, experiencing teething problems. Visited with 2 friends last week and the outdoor pool (our favourite bit of the facilities) was too cold. We usually sit and relax for an hour but could only...More

Date of experience: November 2018
Thank 71SMK
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 5 weeks ago

Dear Guest, Thank you for taking the time to share your feedback on Trip Advisor. I'm sorry to learn that your visit to One Spa did not fully meet your expectations. We value the feedback from all of our guests and members therefore we appreciate...More

Reviewed 5 November 2018

I recently spent a day with 2 friends at the Spa, and have to say it was fantastic. We enjoyed the morning in the saunas, steam rooms, pools and relaxation areas before a delicious lunch. The afternoon was spent enjoying the Revitalization Package: Body scrub,...More

Date of experience: October 2018
Thank Climber791293
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 5 weeks ago

Dear Guest, Thank you for sharing your review of One Spa on Trip Advisor. I am very pleased to hear that you enjoyed your day with us. We would be delighted to see you again in the future. Kind Regards, Mark Perkins Spa Director One...More

Reviewed 4 November 2018 via mobile

One spa has been partially refurbished .....fabby! New relaxation room and salt room very modern and stylish!! Staff were very helpful- unfortunately both the inside and outside pool was too cold to go in but staff offered complimentary passes to go back again which wa...More

Date of experience: November 2018
Thank Fiona M
SheratonEdinburgh, Spa Director at One Spa, responded to this reviewResponded 5 weeks ago

Dear Fiona, Thank you for sharing your review of One Spa. I am very pleased to hear that you like the refurbishment, we too are very pleased with the final result. I look forward to welcoming you back in the future. Kind Regards, Mark Perkins...More

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Nearby
West End
Prevailing winds meant that most cities that grew in
industrial Britain had their most desirable
neighbourhoods to the west – upwind of factory fumes.
Edinburgh was no exception, with its wealthiest
citizens settling in its West End and leaving behind
grand Georgian townhouses, private gardens and genteel
crescents. These backstreets remain as dignified and
sleepy as ever, and most of the action here lies along
...More
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Questions & Answers
Ask a question
AbbieT58
6 November 2017|
AnswerShow all 3 answers
Response from Holidaytink | Reviewed this property |
I'm afraid not.
1
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naeves2016
2 August 2017|
AnswerShow all 5 answers
Response from oransome | Reviewed this property |
Yes. It is open to public. There are two kinds of entrance fee: I) just pool, II) pool and spa part without treatments. Then treatments on top. If you are a hotel guest and an SPG member option II is covered.
1
Vote