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Edinburgh iCentre

Tourist Information Centre 3 Princes Street, Edinburgh EH2 2QP, Scotland
+44 131 473 3868
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Review Highlights
A special thanks to Nathalie !

Very helpful ! We arrived in Edinburgh with almost nothing planned for our week in Scotland. We... read more

Reviewed 2 days ago
marineautret
,
Calgary, Canada
So helpful

We visited the the Info Center twice and both employees that helped us were amazing in... read more

Reviewed 2 days ago
Hannah M
via mobile
Read all 97 reviews
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Edinburgh VisitScotland iCentre welcomes you to Scotland. Find us on Princes Street in the heart of Edinburgh, Scotland’s historic capital. This one-stop shop helps you make the most of your time, and enhance your trip. At Edinburgh and Scotland's iCentre we can help you plan tours, book day-trips, reserve accommodation and purchase transport passes for touring Scotland. You can even reserve ferries to the islands. Discover the latest information on events and festivals taking place in Edinburgh all year round. Buy tickets for Edinburgh attractions, Historic Scotland Explorer Pass, the Royal Edinburgh Ticket and popular city tours. Our gift shop has a wide variety of quality Scottish gifts, a selection of guide books and maps. Drop by to make sure your trip to Scotland is one to remember.
  • Excellent55%
  • Very good26%
  • Average10%
  • Poor3%
  • Terrible6%
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Closed Now
Hours
Hours Today: 09:00 - 17:00
LOCATION
Tourist Information Centre 3 Princes Street, Edinburgh EH2 2QP, Scotland
Princes Street and Gardens
CONTACT
Website
+44 131 473 3868
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"information centre"
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"waverley station"
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"princes street"
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"dynamic earth"
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"royal yacht"
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"leaflet"
in 8 reviews
"gifts"
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"attractions"
in 8 reviews
"tickets"
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"festival"
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"tours"
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"knowledge"
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"tourists"
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1 - 10 of 71 reviews

Reviewed 2 days ago

Very helpful ! We arrived in Edinburgh with almost nothing planned for our week in Scotland. We went to the Edinburgh I center to look for informations about transports (train or bus?) about hostels and BB, about what to visit in the area of Skye...More

Thank marineautret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago via mobile

We visited the the Info Center twice and both employees that helped us were amazing in understanding pricing and passes we might need for our trip and what we wanted to do with our time in Edinburgh. They helped us get the Scotland Explorer pass...More

Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

I arrived in Edinburgh without much knowledge of what was available for tourists. This office is central, well stocked and full of staff who are welcoming, knowledgeable and very patient. As a consequence we identified tours and visits which not only made me come back...More

Thank rolyroe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny T, Manager at Edinburgh iCentre, responded to this reviewResponded 1 week ago

Dear rolyroe Many thanks for taking the time to leave a 5 star review regarding the Edinburgh iCentre, its great when our visitors thank the team for the great work they put in. We hope to invite you back to this lovely City for a...More

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Reviewed 3 weeks ago

My friend and I just came in for a road map of Scotland for our upcoming road trip, but then we met Jilly who was wonderfully helpful and gave us a lot of information about our route, like where to spot some cute highland cows....More

Thank richer4wandering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny T, Manager at Edinburgh iCentre, responded to this reviewResponded 3 weeks ago

Dear Richer Many thanks for taking the time to leave a 5 star review on tripadvisor. Its great to hear you enjoyed your trip and that Jilly was a great help to you I will pass on your comments to her. We hope to welcome...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

My brother, mother and I called in here to grab some souvenirs from Edinburgh. The layout of the centre was bright and inviting with many pamphlets and gifts available. The staff, particularly Nathalie, were very friendly and provided excellent customer service.More

Thank quinni_224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny T, Manager at Edinburgh iCentre, responded to this reviewResponded 13 June 2018

Many thanks for taking the time to leave us a four star review on tripadvisor, its great when our visitors take time to thank the team and appreciate the work we do to ensure everyone has a lovely time in Edinburgh. I will of course...More

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Reviewed 10 June 2018 via mobile

The first stop for us, is always tourist information. We have no complaints, we were met and greeted by one of the staff. Who helped us with a smile and a lot of knowledge.

Thank richard c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillian P, Manager at Edinburgh iCentre, responded to this reviewResponded 11 June 2018

Thank you for taking the time to leave such a great review of our iCentre. I'm delighted to hear that you use our information centres regularly. Our staff pride themselves on their great customer service and knowledge. Thanks again Gillian

Report response as inappropriate
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Reviewed 3 June 2018 via mobile

We wish to commend your trainee David H. for his welcome and his professional advice. We will follow his ideas for our next two days in the region. Thank you David.More

Thank Andrew Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny T, Manager at Edinburgh iCentre, responded to this reviewResponded 5 June 2018

Dear Andrew Q Many thanks for taking the time to leave a 5 star review on our tripadvisor review page I will pass your thanks onto the team. We hope you have enjoyed your time in Edinburgh and look forward to welcoming you back to...More

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Reviewed 27 May 2018

On Saturday 19th May my two friends and I accompanied 9 teenage girls to Edinburgh to sing at the Heart and Soul festival on the 20th. Unfortunately we were let down at the very last minute by the guest house that we were booked into....More

1  Thank Jacqueline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny T, Manager at Edinburgh iCentre, responded to this reviewResponded 29 May 2018

Dear Jacqueline, many thanks for taking the time to leave a 5 star review and the great comments regarding Karolina on tripadvisor. Its great our visitors are taking the time to recognise the work our Advisors do to help on a daily basis. I have...More

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Reviewed 6 April 2018 via mobile

My husband and me, had to change our traveling plans, because we couldn't hire a car ( didn't know, that u need a credit card...). So we're desperately and didn't know what to do. After a bit of a walk around we thought about asking...More

Thank Dani H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny T, Manager at Edinburgh iCentre, responded to this reviewResponded 8 April 2018

Dear Daniela & Andreas many thanks for taking the time to leave a 5 star tripadvisor review, its great to hear that Andrea was such a great support to you and you managed to enjoy your weeks holiday in Scotland. I have passed on your...More

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Reviewed 24 March 2018

Natalie (French) was an absolute delight and gave us the best advice for our trips. We gave her our preferences and she matched us with the right tour companies and was able to book them for us. We were even able to find a salad...More

Thank jennfitzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penny T, Manager at Edinburgh iCentre, responded to this reviewResponded 26 March 2018

Many thanks for taking the time to leave us a 5 star review on tripadvisor, glad to hear you enjoyed the experience and that you feel its a great place to visit whilst getting around Scotland on holiday, I will pass your thanks onto Nathalie...More

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Nearby
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street
is only half one, since buildings only line one side.
But what they don’t say is how extraordinary the views
are from Princes Street as a result. From here you
look onto expansive and decorative public gardens
beneath the mighty basalt cliffs on which Edinburgh’s
Castle stands proud above the rest of the dramatic old
town skyline. Yet many of those on Princes Street look
...More
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Ask a question
Questions & Answers
Anne G
18 April 2015|
Answer
Response from Info_VisitScotland |
Sorry for the lack of response to this question, but VisitScotland staff did not have access to answering this section until 2016. At that time, I would advise getting the tram if you are coming to the city centre at that... More
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