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Edinburgh VisitScotland iCentre

Open Now: 10:00 - 17:00
Open today: 10:00 - 17:00
Review Highlights
WELL WORTH A VISIT FOR SAVINGS

We obtained 2 for 1 tickets (£9 each rather than £18) for Edinburgh Dungeon which they had on... read more

Reviewed 15 October 2018
Trish J
,
Stockton-on-Tees, United Kingdom
Very helpful

I forgot my travel guide at home and so glad I did! They have all the info and maps you... read more

Reviewed 7 November 2018
pepee962
via mobile
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Traveller Overview
  • Excellent56%
  • Very good27%
  • Average9%
  • Poor3%
  • Terrible5%
Travellers talk about
About
Edinburgh VisitScotland iCentre welcomes you to Scotland. Find us on Princes Street in the heart of Edinburgh, Scotland’s historic capital. This one-stop shop helps you make the most of your time, and enhance your trip. At Edinburgh and Scotland's...more
Open Now
Hours Today: 10:00 - 17:00
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Contact
Tourist Information Centre 3 Princes Street, Edinburgh EH2 2QP, Scotland
Princes Street and Gardens
Website
+44 131 473 3868
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1 - 10 of 77 reviews
Reviewed 7 November 2018 via mobile

I forgot my travel guide at home and so glad I did! They have all the info and maps you need. Special mention to Scott who was extremely friendly and helpful. I would definitely recommend 👍More

Date of experience: November 2018
Thank pepee962
PennyT599, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 10 November 2018

Dear pepee962, many thanks for taking the time to leave us a 5 star review, its great to hear you had a friendly and helpful experience at the Edinburgh iCentre. Our staff work hard to deliver the best customer service and we hope to welcome...More

Reviewed 15 October 2018

We obtained 2 for 1 tickets (£9 each rather than £18) for Edinburgh Dungeon which they had on promotion. We also got discounted tickets for Edinburgh Castle. Several offers on various tours as well as specialised knowledge for queries. Nice helpful staff.More

Date of experience: October 2018
Thank Trish J
PennyT599, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 15 October 2018

Hi Trish Thank you for taking the time to leave a review of the iCentre in Edinburgh. Our advisors have a great knowledge and love to share this to help visitors get the most out of the city and Scotland as a whole. We look...More

Reviewed 9 October 2018 via mobile

After all the great reviews here, I entered expecting friendly help. Instead, I got a young man who seemed to know very little, but absolutely refused to ask anyone for help. I got basically no help, and went to browse the shelves. Decided to try...More

Date of experience: October 2018
1  Thank marftrip
Gillian P, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 18 October 2018

Thank you for taking the time to leave us a review, of course I'm disappointed to read a review where we failed to meet your expectations, but my first job is to thank you as your feedback is invaluable in finding ways to improve our...More

Reviewed 8 October 2018

Thanks. I had a few questions about how to find Greyfriars Bobby statue and was given easy to understand directions that were very helpful and some other tips of what to see. They also directed me to the nearest Carphone Warehouse to get a UK...More

Date of experience: September 2018
Thank joycep883
Gillian P, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 9 October 2018

Hi Joyce Thank you for taking the time to leave a review of the iCentre in Edinburgh. Our advisors have a great knowledge and love to share this to help visitors get the most out of the city and Scotland as a whole. We look...More

Reviewed 15 September 2018

A big Thank You to Nathalie!!! I am so glad that this was my first stop in Edinburgh. All the information that I needed was found here. Any questions that I had were answered by Nathalie in a very thorough, considerate and friendly manner. I...More

Date of experience: September 2018
Thank Lily107107
PennyT599, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 16 September 2018

Dear Lily Many thanks for taking the time to leave a 5 star tripadvisor review and were delighted to hear you enjoyed your experience with us, I will pass your thanks onto Nathalie and its great to hear that our Advisors are giving out great...More

Reviewed 19 August 2018

We just spent two days in Edinburgh while on a Celebrity British Isles cruise. We decided to just see the city on our own rather than do a ship excursion. Given that the drive into town would have been 45 minutes, we opted to try...More

Date of experience: August 2018
Thank Jodi B
Penny T, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 21 August 2018

Dear Jodi many thanks for taking the time to leave a 5 star review on our tripadvisor page, the Edinburgh iCentre pride itself in giving our visitors great customer service to help them enjoy their time in Edinburgh, its great to hear that Lesley was...More

Reviewed 19 July 2018

Very helpful ! We arrived in Edinburgh with almost nothing planned for our week in Scotland. We went to the Edinburgh I center to look for informations about transports (train or bus?) about hostels and BB, about what to visit in the area of Skye...More

Date of experience: April 2018
Thank marineautret
Penny T, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 25 July 2018

Dear marineautret Many thanks for taking the time to leave us a 5 star review on tripadvisor and its great to hear you had a good experience and that Nathalie was able to help. I will of course pass your thanks onto her. We hope...More

Reviewed 18 July 2018 via mobile

We visited the the Info Center twice and both employees that helped us were amazing in understanding pricing and passes we might need for our trip and what we wanted to do with our time in Edinburgh. They helped us get the Scotland Explorer pass...More

Date of experience: July 2018
Thank Hannah M
Penny T, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 25 July 2018

Dear Hannah, Many thanks for taking the time to leave us a 5 star review, its great to hear you enjoyed your experience at the iCentre and we hope to welcome you back to Scotland and the centre in the future, I will of course...More

Reviewed 7 July 2018

I arrived in Edinburgh without much knowledge of what was available for tourists. This office is central, well stocked and full of staff who are welcoming, knowledgeable and very patient. As a consequence we identified tours and visits which not only made me come back...More

Date of experience: March 2018
Thank rolyroe
Penny T, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 8 July 2018

Dear rolyroe Many thanks for taking the time to leave a 5 star review regarding the Edinburgh iCentre, its great when our visitors thank the team for the great work they put in. We hope to invite you back to this lovely City for a...More

Reviewed 24 June 2018

My friend and I just came in for a road map of Scotland for our upcoming road trip, but then we met Jilly who was wonderfully helpful and gave us a lot of information about our route, like where to spot some cute highland cows....More

Date of experience: June 2018
Thank richer4wandering
Penny T, Manager at Edinburgh VisitScotland iCentre, responded to this reviewResponded 25 June 2018

Dear Richer Many thanks for taking the time to leave a 5 star review on tripadvisor. Its great to hear you enjoyed your trip and that Jilly was a great help to you I will pass on your comments to her. We hope to welcome...More

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Questions & Answers
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Anne G
18 April 2015|
Answer
Response from Info_VisitScotland |
Sorry for the lack of response to this question, but VisitScotland staff did not have access to answering this section until 2016. At that time, I would advise getting the tram if you are coming to the city centre at that... More
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