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Laguna Health & Spa

Greyfriars Road | Park Plaza, Cardiff CF10 3AL, Wales
+44 29 2011 1110
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Review Highlights
Fantastic Pool and Spa area.

I was lucky enough to win 2 guest passes to the Health club and Spa. Being local i know this is a... read more

Reviewed 17 March 2018
Gaz P
,
Cardiff, United Kingdom
Utterly fantastic!

My friends and I visited on a busy cold wet Saturday. But, as soon as we walked into the spa we... read more

Reviewed 13 February 2018
A TripAdvisor Member
via mobile
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The Laguna Health & Spa is a luxury gym and Spa located in Greyfriars Road within the Park Plaza Hotel. The Laguna Gym offers external membership with 2 storey gym with state of the art equipment including TRX,Spin classes,Powerplate plus a 20m indoor pool, spa bath and steam room.The Elemis and Dermologica Premier Spa offers 8 massage rooms and an extensive range of beauty treatments.In addition for day packages clients can use the relaxation room and have full use of the facilities.
  • Excellent48%
  • Very good20%
  • Average11%
  • Poor14%
  • Terrible7%
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LOCATION
Greyfriars Road | Park Plaza, Cardiff CF10 3AL, Wales
CONTACT
Website
+44 29 2011 1110
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"jacuzzi and steam room"
in 7 reviews
"full body massage"
in 9 reviews
"spa days"
in 6 reviews
"spin class"
in 4 reviews
"guest passes"
in 3 reviews
"couples spa"
in 3 reviews
"laguna bar"
in 2 reviews
"deal included"
in 2 reviews
"robes slippers"
in 2 reviews
"pool temperature"
in 2 reviews
"spa access"
in 2 reviews
"afternoon tea was lovely"
in 2 reviews
"head massage"
in 4 reviews
"assistant manager"
in 2 reviews
"relaxation area"
in 2 reviews
"changing rooms"
in 7 reviews
"reception desk"
in 2 reviews
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1 - 10 of 174 reviews

Reviewed 17 March 2018

I was lucky enough to win 2 guest passes to the Health club and Spa. Being local i know this is a quality hotel and was pleased and excited to get the chance to visit the Health club and Spa. The passes arrived and i...More

Thank Gaz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Club Manager at Laguna Health & Spa, responded to this reviewResponded 22 March 2018

Thank you for providing us with such a detailed and glowing review of our facilities, as Cardiff's best kept secret we pride ourselves on the service and facilities that we offer to our members and guests. As a members only gym we have taken on...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
21
Reviewed 13 February 2018 via mobile

My friends and I visited on a busy cold wet Saturday. But, as soon as we walked into the spa we felt warm, welcomed and excited. We spoke to the manager briefly who explained a few things about the spa and our treatments. We asked...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Club Manager at Laguna Health & Spa, responded to this reviewResponded 22 March 2018

Thank you so much for writing such a detailed and lovely review of your visit. We are very proud to hear of your experience here at Laguna Health and Spa. I will ensure that your lovely comments are passed on to the team. We look...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

I went for a spa day with 3 friends and it was amazing! The facilities are wonderful including top of the range gym equipment with Netflix to keep you motivated! The pool is luxurious with lounge beds, Jacuzzi and steam room in the same area....More

1  Thank ThatcherR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Club Manager at Laguna Health & Spa, responded to this reviewResponded 22 March 2018

I am delighted to read that had such a wonderful experience and were taken good care of during your visit at Laguna Health and Spa. We appreciate you taking the time to review your day with us; please be assured your comments will be passed...More

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Reviewed 14 January 2018 via mobile

Came to Laguna Spa with friends for a Birthday, have to say my treatment with Sasha or Tasha was amazing, the BEST by far!!!! Would recommend her. Recommend me some fab stuff. Greeted me lovely so professional. All girls were smiley and smart.. Receptionist were...More

Thank sunnygirl-132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 26 March 2018

Thank you so much for your kind comments and we are delighted that you enjoyed your Spa day with us. We look forward to seeing you back again soon.

Report response as inappropriate
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Reviewed 7 January 2018 via mobile

I have been to the Laguna Health and Spa on a few occasions and I couldn’t ask for a better experience. From the moment you arrive to the moment you leaved all of the staff are attentive and I truly feel like I can switch...More

Thank Travelinganywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

I had the Elemis skin purifying facial with Suki. With the neck, shoulder and head massage, it was a totally blissful and relaxing experience. My skin feels great. Suki was excellent and there was no hard sell on products, just recommendations. Will definitely be back....More

Thank FiveStarsForMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017 via mobile

I went to the spa and had a hot stone massage and a facial massage which you can opt to have as a treatment upgrade for an extra £10. The therapist was great, I came out feeling fully relaxed and all tension gone from my...More

Thank krystal_quan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

We were disappointed with our experience here, after booking two absolute spa ritual packages which were not cheap over £250. We arrived at the spa , not Greeting, lacking common courtesy there was three girls behind the desk, one was serving the other two not...More

Thank VanessaM132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 29 August 2017

Thank you for taking the time to offer us your valuable feedback regarding your experience. I can assure you that we do constantly strive to improve at all times. First and foremost please accept my sincere apologies for the issues you experienced during your day...More

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Reviewed 19 August 2017 via mobile

Went for a birthday spa with hubby before going for a meal. Lacking loungers around pool area ( although it is a rather small pool and area.) Ladies changing room very poor. The shampoo, conditioner & shower gel were not clearly labled, no hand wash...More

Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 29 August 2017

Thank you for taking the time to offer us your valuable feedback regarding your experience and I can only assure you that we do constantly strive to improve at all times. First and foremost please accept my sincere apologies that our changing room facilities were...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2017

Went today for a full body massage to treat myself for my birthday and had a great experience with Lowri - she had a lovely approach and touch and I cant wait to go back !

Thank Caromogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
scellwood2016
27 November 2016|
Answer
Response from ParkPlazaCardiff | Property representative |
Hi Scellwood2016, the cost of the tea in our Afternoon Tea & Spa packages is included in the price as stated in our Spa Brochure.
1
Vote
Debbie B
17 July 2016|
AnswerShow all 2 answers
Response from ParkPlazaCardiff | Property representative |
Hi Debbie, we provide all Laguna Spa and hotel guests with 20% discount off your parking at the NCP Car Park on Greyfriars Road. You would just have to bring your ticket to the hotel reception to have this validated for you.
0
Votes
SJL_0
25 May 2016|
AnswerShow all 2 answers
Response from ParkPlazaCardiff | Property representative |
Hello, we have a number of different membership options, do you have an email address? I can get our membership team to send you an email with the different options. Kind Regards
1
Vote
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