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Review Highlights
Enjoyable but could be improved

There seem to be a few of these escape rooms to choose from around Cardiff so we took a chance on... read more

Reviewed 26 October 2018
Rich P
,
Cardiff, United Kingdom
Fab way to spend an hour

My friends and I were in Cardiff for the weekend for my birthday and decided to try out city mazes... read more

Reviewed 15 October 2018
jenl771
,
Stockport, United Kingdom
via mobile
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Traveller Overview
  • Excellent34%
  • Very good27%
  • Average18%
  • Poor11%
  • Terrible10%
Travellers talk about
“ice breaker”(5 reviews)
“great fun”(13 reviews)
“red herrings”(3 reviews)
About
Suggested duration: 1-2 hours
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8A Trade Street, Cardiff CF10 5DT, Wales
Website
+44 29 2000 4008
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Reviews (104)
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1 - 10 of 104 reviews
Reviewed 1 week ago

This was my first experience of City Mazes and they were totally useless. With about 20 minutes left we got stuck and used the walkie-talkie in the room to ask for help. The staff member told us to shine the UV torches we had on...More

Date of experience: November 2018
Thank Andrew P
Reviewed 1 week ago via mobile

The decor and challenges are not as good as expected. When you pay over £200 you expect more. You should sell it per room, not per person as it takes no extra work for people. It's purely price that I give you 2* would of...More

Date of experience: December 2018
Thank mikehO3224EJ
Reviewed 1 November 2018 via mobile

There was a general lack of theme. We had no back story given to us before we went in the room like they've done with previous escape rooms we've visited. It was supposed to be a fallout shelter but why were we handcuffed to the...More

Date of experience: October 2018
Thank kirajs
LisaP5992, General Manager at City Mazes, responded to this reviewResponded 2 weeks ago

Hi, Thanks for taking the time to leave a review. We're sorry you didn't find your visit was as we would have expected - we take feedback and customer satisfaction very seriously and are investigating the issues you have brought to our attention for remedial...More

Reviewed 29 October 2018 via mobile

Attended with friends before a night out! I have attended other escape rooms and loved them but this place was nothing like that. There was alot of electronic things in the room which had no reaction from us until the staff come and helped us...More

Date of experience: October 2018
Thank westy368
LisaP5992, General Manager at City Mazes, responded to this reviewResponded 2 weeks ago

Hi, Thanks for taking the time to leave a review. We're sorry to hear your visit wasn't satisfactory. We do take feedback and customer satisfaction very seriously, please do feel free to contact us directly on enquiries@citymazes.com and we can look into this in more...More

Reviewed 26 October 2018

There seem to be a few of these escape rooms to choose from around Cardiff so we took a chance on this one due to the Titanic room option. First off, it was fun, can't deny that. But, I was thinking it was going to...More

Date of experience: October 2018
1  Thank Rich P
LisaP5992, General Manager at City Mazes, responded to this reviewResponded 2 weeks ago

Hi, Thanks for taking the time to leave a review. We hope to welcome you back to try the other rooms all of which have different themed. We also have next generation games there available using some cool technology.

Reviewed 15 October 2018 via mobile

My friends and I were in Cardiff for the weekend for my birthday and decided to try out city mazes. Between us, we’ve done about 10 escape rooms around the country in Manchester, London and Brighton before trying out city maxes and in our opinion...More

Date of experience: October 2018
Thank jenl771
LisaP5992, General Manager at City Mazes, responded to this reviewResponded 16 October 2018

Thank you very much for taking the time to leave a review. We have taken on board your comments and passed them to the design team. We hope to welcome you back soon to try some of the other rooms,

Reviewed 8 September 2018

We went here last week... Family of five... kids aged 10,12,and 14... Did the Bamboozled Game. Really good fun. Lots of clues and puzzles to solve. Something for everyone to take part and join in with. Staff were helpful and friendly. Advised on what game...More

Date of experience: September 2018
1  Thank Dave T
LisaP5992, General Manager at City Mazes, responded to this reviewResponded 10 September 2018

Hi Dave, Thank you for your review. We are delighted to hear you had a great time. Keep an eye on your inbox for a voucher for a return visit! We look forward to welcoming your family back soon.

Reviewed 19 August 2018 via mobile

Pro: The staff are lovely Con: The room really needs a makeover. The decorations are awful. Its all worn out and not in the rustic artistic way. It just looked pretty sad, cheap, and bare. Very disappointed. Do not recommend at all. I will never...More

Date of experience: January 2018
1  Thank EmilyHJ5
Lisa P, General Manager at City Mazes, responded to this reviewResponded 20 August 2018

Hello Emily, We're very sorry that you feel this way. Perhaps you would like to contact us directly on enquiries@theeventcorp.com and we can look into this for you.

Reviewed 11 August 2018 via mobile

As part of our tour of different escape rooms in Cardiff, we visited City Mazes to try out the four rooms here. The staff were very friendly and did their best to make our visit a happy experience. The location of City Mazes is a...More

Date of experience: August 2018
1  Thank Andrew W
Lisa P, General Manager at City Mazes, responded to this reviewResponded 12 August 2018

Thank you very much for your review. We have noted your comments and we are in fact just on the verge of refurbishing some of the rooms so thanks for the useful feedback!

Reviewed 7 August 2018 via mobile

Booked City Mazes in Cardiff for our girls Hen weekend and was such a fab and different experience. We was greeted by Matt who was very friendly, professional and made you feel at ease straight away! Would highly recommend to anyone visiting the Cities the...More

Date of experience: August 2018
Thank Loatess93
Lisa P, General Manager at City Mazes, responded to this reviewResponded 9 August 2018

Thank you very much for your review. Great to hear you had a fab time and we hope you are looking forward to the wedding now. It would be great to see you in either Bristol, Oxford or London and keep an eye out for...More

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