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Genting International Casino

Open Now: 00:00 - 23:59
Open today: 00:00 - 23:59
Review Highlights
No better than your normal casion

Since this is suppose to be biggest casino in the UK . It was no better than my local Napoleons... read more

Reviewed 13 July 2018
bigj6348
,
Kingston-upon-Hull, United Kingdom
Decent casino

Good customer service, very helpful staff. Parking is also free if you get it validated at the desk... read more

Reviewed 16 March 2018
Steve9017
,
Birmingham, United Kingdom
via mobile
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Traveller Overview
  • Excellent22%
  • Very good32%
  • Average17%
  • Poor5%
  • Terrible24%
Travellers talk about
About
Set within Resorts World Birmingham, Genting International Casino brings you the very best in gaming, entertainment and leisure. We pride ourselves on offering new standards in international gaming, from offering the latest technology from around...more
Open Now
Hours Today: 00:00 - 23:59
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Suggested duration: More than 3 hours
Contact
Pendigo Way, Birmingham B40 1PU, England
Website
+44 121 273 1100
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Top Selling Tours & Activities in and around Birmingham
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Reviews (70)
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All reviews couple of hours staff were friendly great fun great night winnings lesson slot session bars nec
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1 - 10 of 69 reviews
Reviewed 2 weeks ago via mobile

Only one winner at these places but the layout and facilities at this place are excellent. Lots of staff on duty and your needs are well looked after. Food is available at the casino but plenty of decent eateries and bars in the complex. Well...More

Thank Manb0
Reviewed 27 October 2018 via mobile

I jad chicken curry which was nearly all vegetables and you needed a magnifying glass to find the chicken . More meat on a sparrowMore

Thank HAYDN J
Genting Interna... C, Marketing Coordinator at Genting International Casino, responded to this reviewResponded 5 weeks ago

Hello HAYDN J Thank you for your feedback regarding our curry. We have recently updated our menu, so this will partly to do with the fact we have a new recipe, and we only ever use the freshest ingredients. Our staff are always available to...More

Reviewed 16 October 2018

We had fun in this place, however when I left the premises I realized that my money from my pocket was stolen. I contacted the place in regards of the situation, but complete silence. I was literally robbed.More

Thank Yucelgursoy
Genting Interna... C, Marketing Coordinator at Genting International Casino, responded to this reviewResponded 5 weeks ago

Hello Yucelgursory. We are sorry to hear you had this experience with us. We do have CCTV footage in our casino, and we are always happy to check the cameras for you if you do feel like this needs to be done. Our management team...More

Reviewed 17 August 2018

From the moment we arrived to leaving we were made to feel special and nothing was too much trouble for staff. Reception staff were friendly and made us feel comfortable at once. Questions were answered and help that we may have needed during our stay...More

Thank jacquelinelalor
Genting Interna... C, Marketing Coordinator at Genting International Casino, responded to this reviewResponded 18 August 2018

Hello jacquelinelalor. Many thanks for your lovely review. We are so pleased your customer experience was so enjoyable. I will be sure to pass this on to all the staff and let them know just what a fantastic job they are doing!

Reviewed 13 July 2018

Since this is suppose to be biggest casino in the UK . It was no better than my local Napoleons Casino. Even the poor Casinos in Vegas are better than this. Did not feel that it had enough black jack tables and minimum bet for...More

2  Thank bigj6348
Genting Interna... C, Marketing Coordinator at Genting International Casino, responded to this reviewResponded 18 August 2018

Hello bigj6348. I am sorry to hear your experience with us was not up to expectations. We do have £3 minimum Blackjack tables open from 12 midday, and if you are ever unsure please speak to one of our staff members, and they will be...More

Reviewed 9 July 2018 via mobile

Tapas in the High Bar followed by a night in the casino, really enjoyable experience. Great food, cocktails and help at the gaming tables

Thank DRC1269
Genting Interna... C, Marketing Coordinator at Genting International Casino, responded to this reviewResponded 18 August 2018

Hello DRC1269. Thank you very much for this review! We do hope to welcome you back soon.

Reviewed 10 June 2018 via mobile

Really enjoyed our 6th visit to this casino . Always clean and friendly staff , our praise go out to Rob ( manager) who was extremely friendly and very helpful he went out of his way , what a great bloke , also praise goes...More

Thank Amanda S
Genting Interna... C, Marketing Co-ordinator at Genting International Casino, responded to this reviewResponded 7 July 2018

Hello Amanda, and thank you for the lovely review. I will be sure to let both Rob and Barry know of their fantastic customer service. We look forward to welcoming you back soon!

Reviewed 7 June 2018

Gave up waiting for a drink, this place doesnt have much atmosphere but maybe I've been spoilt with London casinos. I've only given it a low rating because two of the female staff tonight, 7th June, were so RUDE. Came in with my husband, a...More

Thank curiousgemini
Reviewed 16 March 2018 via mobile

Good customer service, very helpful staff. Parking is also free if you get it validated at the desk for playing at the casino so that’s a plus. Very nice atmosphere in there, also there’s a few of each table/machine.

Thank Steve9017
Genting Interna... C, Marketing Coordinator at Genting International Casino, responded to this reviewResponded 21 March 2018

Hello Steve. Many thanks for your review, we look forward to you visiting us again soon!

Reviewed 9 December 2017 via mobile

I have no interest in going here I informed of a girl in here alone and drunk the staff were happy to let her roam like this around the casino 🙈 I was then snapchatting a friend outside but nearby why I waited to hear...More

2  Thank GerryH462
Genting Interna... C, Marketing Co-Ordinator at Genting International Casino, responded to this reviewResponded 9 December 2017

Hello Gerry. Thank you for taking time to give us Feedback. We are sorry to hear your experience wasn't up to standard. We take Responsible Drinking very seriously, and we do our best to maintain these standards at all times. We will make sure your...More

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