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Review Highlights
Modern and not your standard Railway Station.

Travelled to New Street from Euston and what a contrast between the two stations! New Street is now... read more

Reviewed 4 days ago
Robin M
Letchworth, United Kingdom
Modern Clean Station

Well appointed station. Informative and user friendly. A good selection of food and drink cafes and... read more

Reviewed 1 week ago
London, United Kingdom
Read all 1 416 reviews
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Traveller Overview
  • Excellent50%
  • Very good32%
  • Average9%
  • Poor4%
  • Terrible5%
Travellers talk about
“john lewis”(74 reviews)
“lots of shops”(53 reviews)
“clean station”(14 reviews)
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New Street Station Stephenson Street | Grand Central Entrance, Off New Street B2 4BF, Birmingham B2 4QA, England
+44 345 711 4141
Reviews (1 416)
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All reviews john lewis lots of shops clean station grand central busy station shopping centre vast improvement retail outlets information boards natural light bull ring helpful staff food outlets platform concourse transformation signage
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1 - 10 of 1 336 reviews
Reviewed 4 days ago

Travelled to New Street from Euston and what a contrast between the two stations! New Street is now very modern and also has a good array of shops (including John Lewis) and interesting places to eat. A very pleasant place to pass through.

Thank Robin M
Reviewed 6 days ago via mobile

This is a really good railway station it has been totally refurbed and looks great. It’s clean and tidy and places to eat.

Thank si6421
Reviewed 1 week ago

Well appointed station. Informative and user friendly. A good selection of food and drink cafes and plenty of announcements and information screens.

Thank rodeodrive
Reviewed 1 week ago

The new makeover is just top class. Well planned, great informative boards and directions and all in all gives a high class experience

Thank Nikhil K
Reviewed 1 week ago via mobile

Most virgin train staff on self service are rude and unhelpful I found.Use to use the virgin app but that was awful in the end, have changed to another app now.

Thank Mojo930
Reviewed 2 weeks ago

I remember the old version fom 1978-81 from Aston University days. Used 6-times over 10days, to/from London, plus local trips Well designed, well lit, easy to use

Thank scuba_in_the_sun
Reviewed 2 weeks ago via mobile

Very busy hub to anywhere in England. Very well laid out. Use the train line app to save time. Plenty of places to grab a bite or a snack on the run.

Thank Tom S
Reviewed 2 weeks ago via mobile

Went there from London Euston. It’s a big station, well sign posted and full of shops like Marks and Spencer and bars and restaurants. The staff are also friendly. However be aware as there are quite a few people going around begging for money and...More

Thank ritad0me
Reviewed 2 weeks ago

Travelled here from bournville train station. Everywhere was clean and well sign posted to where we wanted to go. Lots of shops inside the station. It was the exterior of the building that struck us the most...its amazing.

Thank Annhey
Reviewed 3 weeks ago

New station but I got a little confused to were I was going it's not that well laid out but a member of staff soon helped me and very polite he was

Thank Maggieshops
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Questions & Answers
Ask a question
21 September 2018|
AnswerShow all 3 answers
Response from asocrates | Reviewed this property |
The trains are below ground, the main concourse is on ground level and there are shops and cafes above ground too.
wendy j
2 September 2018|
AnswerShow all 2 answers
Response from blajevaina | Reviewed this property |
Hi , You need to see on the station website or call them ! I’m not a official representative of this train station or any other and I do not work for British railway! I’m just a traveler and reviewer 🙂