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Visited as a day spa guest hoping for a relaxing few hours away from work.
I left after 30 mins having spent £20 to enter the spa, after finding tired and dirty facilities that were in no way conducive to a 'relaxing spa'.
I had rung up to book me and my partner in for massages, we arrived a few minutes late and were told by the reception staff that we had eaten into our treatment time, this hasn't been explained over the phone but no matter. We...More
This is our second visit...first vist was in 2016 and although we enjoyed both visits. We saw a big difference from the first time. A little more grubby and a little less attention to the small things, that made made the first trip so special....More
We booked this weekend for my grandmothers 75th birthday as a treat for her. We had booked the ‘Girls night in’ spa package which consisted of your accommodation, pre dinner cocktail, three course dinner, glass of prosecco with dinner, 30 minute spa treatment, use of...More
Hubby treated me to a spa afternoon followed by afternoon tea. The spa was lovely with nice facilities. However, the staff seemed to lack customer service. On checking in we were told they had no gowns or slippers. Not good enough for a 4star service....More
We visited the hotel Sunday 22 July for a spa break which included afternoon tea, booked with a travelzoo voucher. Firstly I have to say that the spa break was great and we had no complaints. When we arrived the spa contacted the hotel to...More
We bought a voucher from giftpro for the spa and afternoon tea. The spa is immaculate, just as shown on the website. There were very few people there. Four hours was plenty of time to experience it all. We arrived early for our treatments, a...More
I have lost count of the times I have stayed here.
It is great for meetings in a relaxed atmosphere and the spa is fantastic for a chill.
If you are lucky enough to stay in an apartment or in the old style rooms you...More
Visited the spa on a two night break to the Welcombe. It’s still under refurbishment but the areas that have been done are lovely such as the changing areas and the main entrance. The pool is nice as are the sauna and steam rooms. Didn’t...More
We booked a spa day for 24 March 2018 in early January, which was not cheap. Spent all of March leaving messages and sending emails asking someone to contact us about the timing of the treatments etc on the day. On 23 March in the...More