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Review Highlights
Customer Service

A great selection of cheese, herbs and spices. A nice shop shame about the staff. I have shopped... read more

Reviewed 11 August 2017
via mobile
Mouldy cheese

Super happy to have discovered a place where I can buy cheese from around the world but... read more

Reviewed 3 weeks ago
via mobile
Read all 9 reviews
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Traveller Overview
  • Excellent56%
  • Very good0%
  • Average11%
  • Poor22%
  • Terrible11%
3 weeks ago
“Mouldy cheese”
11 Aug 2017
“Customer Service”
Suggested duration: < 1 hour
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Unit 23 Grainger Arcade, Newcastle upon Tyne NE1 5QF, England
+44 191 232 4265
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Reviews (9)
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Reviewed 3 weeks ago via mobile

Super happy to have discovered a place where I can buy cheese from around the world but disappointed when I took home the Highland Chief and discovered quite some mould under the wax and when I went back to let them know they only apologize...More

Date of experience: November 2018
Thank Wander42466199900
Reviewed 11 August 2017 via mobile

A great selection of cheese, herbs and spices. A nice shop shame about the staff. I have shopped here for many years and haven't had any cause for complaint unfortunately on a recent visit I also found the staff rude. Hopefully this will be a...More

Date of experience: July 2017
3  Thank Adventure726340
Reviewed 15 October 2016 via mobile

Amazing selection of 150 cheeses, tasters available, loving the spices selection aswell, helpful friendly staff always happy with advice and suggestions, grainger Market NEWCASTLE is a great place to visit 👍

Date of experience: October 2016
Thank Graceelliottcollard
Reviewed 4 July 2016

A good mix of cheeses, with helpful notes - cow, sheep etc. Some rare and hard to find treats in store - unpasteurised Blue Vinny, for example. People have complained about the staff, but I've found them fine - they are Geordies, so don't do...More

Date of experience: June 2016
1  Thank catsontop
Reviewed 7 January 2016

They have such a great variety here. It's the best place to find the hard to find cheeses and the only place in town to find local cheeses. The Elsdon Goat is superb!

Date of experience: January 2016
Thank Jim M
Reviewed 23 December 2015 via mobile

Spend your money elsewhere. Staff incredibly rude and with other fantastic cheese specialists in the north east I wont ever be returning to this one.

Date of experience: December 2015
1  Thank Laura J
Reviewed 7 December 2015

Apologies for the title pun but for a shop with over 150 cheese types could you really expect anything less! Matthews is a great little shop situated in Newcastle's Grainger Market which is just starting a transformation from a regular old school city market into...More

Date of experience: December 2015
Thank Joleenlondon
Reviewed 27 September 2015

Gorgeous shop, wonderful selection to choose from but, a please and thank you would be appreciated from the staff

Date of experience: September 2015
Thank lumley14
Reviewed 20 July 2015

Excellent staff and customer service. Exciting range of cheese and dairy products. By far the best cheese shop in the North East.

Date of experience: July 2015
1  Thank Elisha S
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5 December 2016|
Response from catsontop | Reviewed this property |
I Don't, not being a cheesemonger, but the cheese shop might