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Fun Shack Stockton

11 Cheltenham Road | Portrack Interchange Business Park, Stockton-on-Tees TS18 2AD, England
+44 1642 605722
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Review Highlights
Granddad has pay to go in to sit in the cafe.

Disappointing , very busy and overpriced. Granddad had to pay to sit in cafe. Will not go again... read more

Reviewed 4 days ago
johngamwell
,
Stockton-on-Tees, United Kingdom
Awful experience!

Staff refused to allow my Coeliacs daughter to eat own food - left early, hungry, angry and upset... read more

Reviewed 7 January 2018
san20000
via mobile
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Overview
  • Excellent20%
  • Very good16%
  • Average17%
  • Poor15%
  • Terrible32%
Travellers talk about
“party bags” (5 reviews)
“pirate ship” (3 reviews)
“cake” (5 reviews)
LOCATION
11 Cheltenham Road | Portrack Interchange Business Park, Stockton-on-Tees TS18 2AD, England
CONTACT
Website
+44 1642 605722
Write a ReviewReviews (102)
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1 - 10 of 102 reviews

Reviewed 4 days ago

Disappointing , very busy and overpriced. Granddad had to pay to sit in cafe. Will not go again. Staff trying but due to overworked.unable to cope.

Thank johngamwell
Reviewed 7 January 2018 via mobile

Staff refused to allow my Coeliacs daughter to eat own food - left early, hungry, angry and upset! After travelling 30 miles as a treat for my three girls, was spoken to by manager abruptly and told to remove food - despite explaining about coeliacs....More

Thank san20000
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 9 January 2018

Hi there, thank you for taking the time to leave us a review. I am very sorry that your visit to Fun Shack did not meet your expectations. We at Fun Shack understand and appreciate the seriousness of allergies, and the difficulties that can come...More

Reviewed 28 November 2017 via mobile

Brought our youngest here as a treat, he's two years old and loved it ! Ran all over and had it really put a smile on his rosy cheeks. I don't mind paying the huge price tag for entry for the kid, I don't mind...More

Thank anothervaction
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 1 December 2017

Hi there, thanks for taking the time to review your trip to Fun Shack and give us some feedback on the children's meal you ordered. We welcome all feedback, as it helps us to understand what our customers want and to grow and improve as...More

Reviewed 27 November 2017

Having done birthday parties myself in previous years and been stressed to death, I decided this would be the year I left it to someone else. Taking advantage of the £12 per child promotion, I had 21 children attend the Fun Shack and believe me,...More

Thank Amazingerika
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 30 November 2017

Hi there , Thanks so much for taking the time to leave us a review and let u know about your son't party! We are so pleased that everyone had an enjoyable time, we look forward to seeing you back at Fun Shack when you...More

Reviewed 16 November 2017

My 4 grandchildren loved this place, but it was too expensive for me to visit a second time. I’ve opted to take them to a smaller cheaper place that works, but would love to be able to take them to the fun shack again if...More

Thank Glendanicholson
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 1 December 2017

Hi there, thanks for letting us know about your visit! W e are sorry to hear that you are not able to visit more often, it would definitely be worth while signing up to our newsletter and keeping an eye on our Facebook page and...More

Reviewed 1 September 2017

Fantastic day out for kids and adults as we get to go on them aswell never had the food there but what we saw looked lovely so going to try it next time

Review collected in partnership with this attraction
Thank 799nutty007
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 1 December 2017

Hi there, thanks for taking the time to leave us a review! We love hearing about our customers experiences, and we are pleased that everyone enjoyed themselves :) Take care! -Rebecca

Reviewed 31 August 2017

Staff have zero emotion, and are constantly away from there desk, won't help with your orders, over priced and not the best food, also just shut when they want I went 1.5 hours before they actually shut and they refused me entry cause there was...More

Review collected in partnership with this attraction
Thank Calvin H
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 1 September 2017

Hi Calvin, thanks very much for your review, we are sorry that your visit didn't live up to your expectations! Are you reviewing two separate visits here, as I am a bit confused as to how you have had a negative experience of our food...More

Reviewed 29 August 2017 via mobile

I cannot comment on the play shack or clip and climb facilities as we never made it passes the yellow gate! We arrived and attempted to pay for two children age 8 and 6, however we had brought our 12 year old with us. I...More

Thank Zoey M
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 31 August 2017

Hi Zoey, thanks for taking the time to let us know your thoughts about Fun Shack. Our policy is that children aged 0-14 must pay the appropriate admission price for their age. We understand that at times this policy seems unfair for older children who...More

Reviewed 29 August 2017 via mobile

Great place try clean & tidy the staff are organised, the party princess room was also nice although a little sparse, kids enjoyed their food, no serviette available there should have been with 4yr olds at a party. Good facility for a party.More

Thank MONDRON
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 31 August 2017

Hi there, Thanks for letting us know about your visit to Fun Shack! I am pleased to hear that the kids enjoyed the party and their food. I am surprised that there were no serviettes, as this is something which comes as standard with each...More

Reviewed 24 August 2017 via mobile

Great place for kids , need a voucher if taking several children otherwise you need a bank loan , very noisy if busy just the thumbs up for parents of children with sensory issuesMore

Thank Poodle20
Rebecca R, Manager at Fun Shack Stockton, responded to this reviewResponded 29 August 2017

Hi there, Thanks for taking to time to let us know what you thought of your visit to Fun Shack! Unfortunately a noisy environment is part of the territory with a kid's soft play area... all those kids running about having fun all add up...More

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Ask a question
Questions & Answers
Holly P
5 August 2015|
Answer
Response from Funshack |
Yea
0
Votes
SueFord69
13 June 2015|
AnswerShow all 2 answers
Response from Funshack |
I work there and u get 2 hours play
2
Votes