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Emma Bridgewater Factory

Closed Now: 09:30 - 17:30
Open today: 09:30 - 17:30

Emma Bridgewater Factory
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Certificate of Excellence
Traveller Overview
  • Excellent67%
  • Very good19%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“seconds shop”(56 reviews)
“afternoon tea”(63 reviews)
The Emma Bridgewater factory lies in the heart of the historic Stoke Potteries region, in a sunny Victorian factory on the banks of the Caldon Canal. Join us on a factory tour, try your hand at decorating a piece of your very own unique pottery...more
Closed Now
Hours Today: 09:30 - 17:30
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Suggested duration: 2-3 hours
Lichfield Street, Stoke-on-Trent ST1 3EJ, England
+44 1782 201328
Reviews (540)
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All reviews decorating studio seconds shop afternoon tea pottery painting cake walled garden half pint polka dot egg cup main shop each piece gift shop excellent tour informative tour lovely cafe my mum whole process
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1 - 10 of 530 reviews
Reviewed 4 weeks ago

We drank some tea at the factory and it was really nice. Good services, lots of tea and a delicious scone. There is a big shop where you can buy all kinds of painted mugs, they look amazing.

1  Thank postvoorrachel
Reviewed 4 weeks ago via mobile

It's always a lovely experience visiting the factory. Great choice on the menu (soup was a little watery and flavourless but everything else i have eaten there has been amazing!) Lovely gift shop and lovely friendly staff.

2  Thank Annabel H
Reviewed 4 September 2018

Love Love Love this place! Cafe is fabulous with daily specials all served on EB pottery! The shop showcases all of the latest EB designs, and the seconds shop is full to the brim with bargains and discontinued patterns! Loads of parking and the factory...More

1  Thank Jessica F
Reviewed 3 September 2018 via mobile

Really disappointed with the so called customer service I received from Emma Bridgwater. I booked a table for our anniversary for Sunday the 19th of August, then to arrive from Sheffield to be told by a passaby that the factory was closed due to a...More

1  Thank danking85
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 4 September 2018

We're very sorry that due to the fire at the factory late on Friday 17th August which knocked out all of our power, telephones and booking system, we were unable to contact you in time before you visited on 19th August. As power and systems...More

Reviewed 29 August 2018

Called in (again) after another pottery cafe fell well below the park. It was drizzly outside, inside was cosy, not too busy, colourful, clean and cheery. Lots of C's!! We opted for hot chocolates and slices of lemon curd cake. It was served quickly, all...More

Thank D W
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 30 August 2018

Thanks for your lovely review and we're so glad you enjoyed yourself - we do pride ourselves on serving some very good cakes! Unfortunately due to the recent fire we're not able to offer tours or decorating temporarily however we do have clay craft activities...More

Reviewed 23 August 2018 via mobile

We took two of our grandchildren to Emma Bridgwater on Monday August 20th. They had phoned us to say that a fire had broken out and therefore the tour was off. We explained that we were nearby anyway so they said to call in for...More

1  Thank Tony210913
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 30 August 2018

Thank you Tony for your very kind review and we are so very sorry we weren't able to offer you the factory tour but hope to welcome you back as soon as we are up and running. We really appreciate your understanding and are very...More

Reviewed 20 August 2018 via mobile

If you’re in the Midlands please visit this wonderful Pottery, whether you like the stuff or not. Why? 1. The restaurant is fantastic and offers delicious variety, great cakes and gluten free bread for the sarnies! 2. There is a brilliant Seconds shop. 3. We...More

3  Thank naughtyjohn1964
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 30 August 2018

What a wonderful review - we're very grateful and delighted all your family had a wonderful day. Thank you so much for taking the time to leave your feedback and we hope to welcome you all again soon. Don't miss our special half term and...More

Reviewed 19 August 2018 via mobile

OMG lovely experience to visit this icon Potteries factory, lovely educational place to visit for all the family. Don’t forget to visit the lovely Cafe, beautiful home cooked food 10 out of 10, and nice to go home with a lovely cup or two!!

Thank Caz1313
Reviewed 17 August 2018 via mobile

We bought tickets for the tour and decorating studio to celebrate my mums birthday. We travelled from Liverpool and lost our tickets en route. The staff were brilliant and it wasn’t an issue. In fact, the staff throughout the process were faultless; friendly, professional and...More

Thank ecw79
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 30 August 2018

Thank you so very much for your lovely review and we're delighted you enjoyed your visit. Thanks for the feedback about our lovely staff who we will make sure hear your thoughtful comments. We hope you will visit us again soon.

Reviewed 14 August 2018

The tour is only £2.50 and you get that back if you spend in the shop. It's a very interesting tour and you can see how labour intensive the process is. You can also book to decorate your own pottery but is a mite more...More

1  Thank chris w
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Questions & Answers
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31 August 2018|
Response from Steph W | Property representative |
Hello; yes both our shops, the cafe and the studio are wheelchair accessible. There is an outside ramp to the main door in the gift shop and there is a ramp down into the factory shop via the cafe entrance. Our factory tour... More
29 April 2018|
AnswerShow all 7 answers
Response from Steph W | Property representative |
Hello and sorry for the delayed response. Our menu isn't online as we often change it but we have a daily selection of specials including a soup and salad plus sandwiches, toasted sandwiches, and breakfast dishes too. We... More
4 December 2016|
AnswerShow all 6 answers
Response from EB_Factory | Property representative |
Hello, yes we do offer 1 pint mugs to decorate in our decorating studio, please book online before hand though to ensure that we can provide you with a decorating slot on the day of your visit. We look forward to welcoming... More