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Emma Bridgewater Factory

Lichfield Street, Stoke-on-Trent ST1 3EJ, England
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Review Highlights
Pottery

Lovely place. Interesting old industrial buildings, beautiful flower beds, lovely and clear... read more

Reviewed 5 days ago
Kay W
,
Birmingham, United Kingdom
Great Experience all round, helpful friendly staff, loved the garden.

I had almost forgotten to write a review as I have often called with my grandchildren both for pot... read more

Reviewed 2 weeks ago
Golligosh123
Read all 508 reviews
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The Emma Bridgewater factory lies in the heart of the historic Stoke Potteries region, in a sunny Victorian factory on the banks of the Caldon Canal. Join us on a factory tour, try your hand at decorating a piece of your very own unique pottery, relax for lunch in our beautiful cafe, or enjoy an afternoon in the garden behind the factory. We’ve got a gorgeous factory shop, full of your favourite pieces and a lovely gift shop selling our newest designs. The factory opens its doors for guided tours every Monday to Friday. Visit our website to make on-line bookings and for the latest event information (booking required for tours, decroating studio sessions and afternoon teas).
  • Excellent67%
  • Very good19%
  • Average9%
  • Poor2%
  • Terrible3%
Travellers talk about
“seconds shop” (52 reviews)
“afternoon tea” (62 reviews)
Closed Now
Hours
Hours Today: 09:30 - 17:30
Suggested Duration: 2-3 hours
LOCATION
Lichfield Street, Stoke-on-Trent ST1 3EJ, England
Write a ReviewReviews (508)
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All reviews
"decorating studio"
in 68 reviews
"seconds shop"
in 52 reviews
"afternoon tea"
in 62 reviews
"pottery painting"
in 30 reviews
"cake"
in 38 reviews
"walled garden"
in 11 reviews
"half pint"
in 7 reviews
"polka dot"
in 6 reviews
"egg cup"
in 6 reviews
"studio fee"
in 5 reviews
"main shop"
in 15 reviews
"each piece"
in 14 reviews
"gift shop"
in 25 reviews
"create your own"
in 5 reviews
"fresh sandwiches"
in 5 reviews
"informative tour"
in 7 reviews
"excellent tour"
in 7 reviews
Filter

1 - 10 of 498 reviews

Reviewed 5 days ago

Lovely place. Interesting old industrial buildings, beautiful flower beds, lovely and clear signposts. Charming walled garden with hens and ducks. Proper coffee in Emma Bridgewater mugs. Very well-presented shop, although expensive. Seconds shop with plenty of choice, and I bought there. Didn't do Factory Tour...More

Thank Kay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I had almost forgotten to write a review as I have often called with my grandchildren both for pot painting and lunch. The chef and his staff in the kitchen are by far the most helpful and accommodating staff, nothing is too much trouble. The...More

Thank Golligosh123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Excellent. Looked for something of interest to take family to while visiting from abroad. This looked like a good idea and it turned out very well. Very personal, low key tour, our guide was very knowledgeable and provided in interesting tour we got to speak...More

Thank theGamblesDerby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 4 weeks ago

I love Emma Bridgwater products so paid a visit to the factory shop (from South Wales). I loved browsing the shops and the staff were helpful in picking out products. We then had lunch in the café. The food was tasty but the café tables...More

Thank Niaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 4 weeks ago

We are very sorry to read about your recent poor experience in the factory café and please be assured that we have taken on board your concerns as a priority. Clearly this is not the level of service we consider to be acceptable and we...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018 via mobile

I went here with my sister-in-law, on her recommendation; I didn’t really know what to expect but I like craft based activities, so thought I’d give it a go. It is easy to access and there is ample parking. It’s a nice set up, with...More

Thank NatWright22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2018 via mobile

Always impressed to see the age range who find this decorating studio a draw. Grandparents to grandchildren. Staff always very helpful and soon gain confidence either in the sponge painting or your own original artwork. Staff very helpful. For a major work you can book...More

Thank 1949etwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

My sister and I took our mum here for afternoon tea followed by a pottery painting session and it was absolutely lovely! There was a great selection of sandwiches and desserts for each of us. All of the tools needed are provided for the pottery...More

Thank Lucy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 4 April 2018

Thank you for taking the time to leave your feedback about your recent visit to the Emma Bridgewater Factory which we really appreciate. We're o pleased that you, you sister and your mum had such a lovely team and we hope to welcome you again...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

First impressions were good. It looks really cute and kind of what you'd hope an Emma Bridgewater Factory might look like. If you are hoping to buy and explore a full range of products then it is definitely worth a visit. However if you are...More

1  Thank kttravel08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 4 April 2018

We're sorry to read that you found your recent visit to the Emma Bridgewater Factory a disappointing experience. More information about our seconds and how we mark them can be found on our factory website. Some items may not be circled as they may not...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

Visited this beautiful shop today for my birthday treat, the lovely Diane assisted me when buying from the shop, this lovely lady has served me on many occasions and always with a smile and a chat. Then lunch in the cafe which was delicious. Thanks...More

Thank litlittlefeat1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 4 April 2018

Thank you for taking the time to leave your feedback about your recent visit to the Emma Bridgewater Factory which we really appreciate. and will pass on your kind words to Diane and the rest of the team. We're so pleased that you had such...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2018 via mobile

With a day travelling to north Manchester, we had time to spare on the way up from London to stop off somewhere for a visit. We chose the Emma Bridgewater Factory and were not disappointed. After what was a great value for money and informative...More

Thank Gareth L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 4 April 2018

Thank you for taking the time to leave your feedback about your recent visit to the Emma Bridgewater Factory which we really appreciate. We're delighted that you really enjoyed your visit and we hope to welcome you again soon. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
musicqueenLondon
29 April 2018|
AnswerShow all 6 answers
Response from Steph W | Property representative |
Hello and sorry for the delayed response. Our menu isn't online as we often change it but we have a daily selection of specials including a soup and salad plus sandwiches, toasted sandwiches, and breakfast dishes too. We... More
0
Votes
IntrepidKarl
4 December 2016|
AnswerShow all 6 answers
Response from EB_Factory | Property representative |
Hello, yes we do offer 1 pint mugs to decorate in our decorating studio, please book online before hand though to ensure that we can provide you with a decorating slot on the day of your visit. We look forward to welcoming... More
0
Votes
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