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Onward Travel Solutions Ltd

Cheddar, England
+44 20 3478 8892
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Review Highlights
Cowboy Travel Solutions

Two hours before leaving for my holiday I recieved a phone call to tell me they could not find a... read more

Reviewed yesterday
melvyn w
Aweful service. No show with aggressive driver

Driver wasn’t present upon arrival although we booked a “meet and greet” service. Driver said he... read more

Reviewed 2 days ago
PeaVeyHK
,
Hong Kong, Hong Kong
via mobile
Read all 255 reviews
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Overview
  • Excellent24%
  • Very good7%
  • Average1%
  • Poor5%
  • Terrible63%
11 Jun 2018
“Oops, forgot to read the reviews!”
18 May 2018
“Unsatisfied”
Suggested Duration: < 1 hour
LOCATION
Cheddar, England
CONTACT
Website
+44 20 3478 8892
Write a ReviewReviews (255)
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1 - 10 of 237 reviews

Reviewed yesterday

Two hours before leaving for my holiday I recieved a phone call to tell me they could not find a driver for our pick up (booked 2 weeks in advance). Ended up getting 2 local.taxis costing me twice as much. Then got a phone call...More

Thank melvyn w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago via mobile

Driver wasn’t present upon arrival although we booked a “meet and greet” service. Driver said he was going to be maybe 35 minutes. When I enquired as to the delay he became aggressive and said he was not coming to collect us. We then had...More

Thank PeaVeyHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago

We had two taxis booked for pick up from Luton Airport, unfortunately due to a death on board our plane we were diverted to Frankfurt and put up in a hotel over night. I made a phone call late at night to Onward Travel and...More

Thank PeterandCarmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 3 days ago

I arranged for one of their drivers to pick my mother up from Heathrow after an overnight flight from South Africa. Their driver eventually showed up 40min late & they then took an additional £8 out of my bank account. I made a compliant explaining...More

Thank shawnstylling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago

Didn't wait for us to actually pass through customs. Didn't refund. Ended up paying for another airport taxi. Steer clear!

Thank Dean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago

I have used ots for transfers to and from airport -- Plymouth to Exeter for my last 3 or 4 holidays . They have always picked me up on time from home and at the airport . They have always helped me out to the...More

Thank casey696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago

I have used these for a few years but today is my last . Booked my taxi and paid £72.00 . My flight was delayed and I emailed and told them. My flight was then diverted to bruge , when i arrived I had messages...More

Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

I booked a pre paid service for my son ( 16 years old) arriving to Heathrow to go to Oxford as I didn't want him to have to worry when he landed and round trip back from Oxford. On the first trip it was ok...More

Thank benedettamodaudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

I booked the meet and greet service for my Dad arriving into Heathrow as I didn't want him to have to worry when he landed. The driver was not there until 1 hour after he had landed and my Dad had been waiting 45 minutes....More

2  Thank jrc86821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Paid on line but NO confirmation email, and no answers to their 24 hour phone lines. I realised looking at other reviewers, they are an atrocious company

Thank Ed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & Answers
Andrea R
1 November 2017|
AnswerShow all 6 answers
Response from Aine M | Reviewed this property |
I’ve used OTS twice in the last year - both times a very excellent service. The first time the taxi was late due to traffic bit I had no problems contacting the office and spoke with a most respectful gentleman. Drivers were... More
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