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Grosvenor Casino Reading Central

Review Highlights
No free bottle of wine as promised

Always a good end to an evening. Love trying to win a little money. Very busy when we arrived but... read more

Reviewed 28 January 2018
akefc1
,
Thatcham, United Kingdom
via mobile
Good night out

Well laid out casino with lots of gambling options in a relaxed building. Reasonable late night bar... read more

Reviewed 11 October 2017
finian29
,
Reading, United Kingdom
Read all 27 reviews
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Traveller Overview
  • Excellent50%
  • Very good25%
  • Average7%
  • Poor0%
  • Terrible18%
28 Jan 2018
“No free bottle of wine as promised ”
28 Oct 2018
“Restaurant experience only the Casino is great! ...”
About
Grosvenor Casino Reading is more than just a Casino, it's the perfect day and night leisure destination with a fantastic restaurant, amazing bar, sports & entertainment screen, great poker and much, much more. We have numerous Roulette, Blackjack...more
Contact
1 Queens Road, Reading RG1 4SY, England
Website
+44 118 959 4642
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Reviews (27)
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1 - 10 of 26 reviews
Reviewed 28 October 2018

We have periodically use the Grosvenor Central Casino over the years and always take a group of friends with us for a good night out, sadly in more recent times the restaurant appears to have changed hands and isn't a patch on it former self...More

Date of experience: October 2018
Thank Lyn1Surrey
Reviewed 19 August 2018 via mobile

Returned here after a few complications which a few emails had rectified and was welcomed back by Jason and his staff. We had a lovely meal before the gambling commenced and Johanna and Andreea were so welcoming and nothing was a problem. Would love to...More

Date of experience: August 2018
2  Thank akefc1
Grosvenor Casin... R, Casino Operations Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 20 August 2018

Hi Amanda, It was great that you gave us a chance to fix the complications that had previously happened. It's also great to hear that you had a great time, and enjoyed the food as well!! I will pass your comments onto Johanna & Andreea,...More

Reviewed 8 August 2018 via mobile

Please write a schedule on your website of when Paula is working, not the same when she is not there. Star of the show.

Date of experience: August 2018
1  Thank King50400
Reviewed 29 July 2018 via mobile

Wow, what can I say to get your attention of how amazing this place is. My other half has been in hospitality for twenty six years and when it comes to , professionalism, this staff here have it down pat. Courteous, friendly, the kind that...More

Date of experience: July 2018
Thank Busciglio
Grosvenor Casin... R, Casino Operations Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 30 July 2018

Hi Busciglio, From all the Management & Staff, we woulf like to take this opportunity to say a big 'THANK YOU', for you feedback, from your recent visit!. It's valuable feedback from people like yourselves, that makes what do, enjoyable - a sense of pride...More

Reviewed 27 July 2018 via mobile

Went here for a couple of hours with my husband on a Friday night. All of the staff were lovely and chatted to us and made us feel really welcome (particularly Artur). Had a really good laugh and the drinks were also reasonably priced. Defo...More

Date of experience: July 2018
Thank CarolineDey
Grosvenor Casin... R, Casino Operations Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 28 July 2018

Hi Caroline, Many thanks for taking the time to publish such a great comment, and posiive feedback. We pass on your comments to Artur and we hope to see you again soon! Kind Regards & Many Thanks Jason Donnelly Casino Operations Manager Grosvenor Casino Reading...More

Reviewed 18 February 2018 via mobile

Came here on a night out with some friends and had some trouble with a bet I had made, understandably I was frustrated but the manager Marcus on duty was so fantastic and really went out of his way to rectify the situation. Drinks were...More

Date of experience: February 2018
Thank Charlotte H
Reviewed 28 January 2018 via mobile

Always a good end to an evening. Love trying to win a little money. Very busy when we arrived but managed to get a seat to have a drink before playing. Was promised a free bottle of wine Vis Twitter a few months ago yet...More

Date of experience: January 2018
Thank akefc1
Grosvenor Casin... R, Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 30 January 2018

Hi Amanda, Can you please confirm which Casino you visited in Reading, as there are 3. Also, we've checked our Twitter feed, and cannot find any mentions about a wine request, or a free bottle. It may be possible that you mistaken us, for another...More

Reviewed 28 October 2017

We had a great night here this week. Great food followed by a fab evening on the tables. Very smart casino with lovely staff.

Date of experience: October 2017
Thank 156mickb
Reviewed 11 October 2017

Well laid out casino with lots of gambling options in a relaxed building. Reasonable late night bar prices.

Date of experience: October 2017
1  Thank finian29
Grosvenor Casin... R, Casino Operations Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 13 October 2017

Hi finian29, Many thanks for taking the time to give feedback on your recent visit, we hope to see you again soon! Kind Regards Jason Donnelly Casino Operations Manager

Reviewed 1 October 2017

This was a good night out. We didn't book a table in the restaurant, but just turned up on spec. Despite catering to a birthday party, we were still seated straight away. We opted for the set menu, which gives you a choice of dishes...More

Date of experience: September 2017
Thank trudiestottor
Grosvenor Casin... R, Casino Operations Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 3 October 2017

Hi trudiestottor, We are very pleased to hear, that you had great time on your recent visit, and you enjoyed your dinner in the restaurant! We look forward to seeing you again! Kind Regards Jason Donnelly Casino Operations Manager Grosvenor Casino Reading Central

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