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Grosvenor Casino Reading Central

1 Queens Road, Reading RG1 4SY, England
+44 118 959 4642
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Review Highlights
Great customer service

Came here on a night out with some friends and had some trouble with a bet I had made... read more

Reviewed 18 February 2018
Charlotte H
via mobile
No free bottle of wine as promised

Always a good end to an evening. Love trying to win a little money. Very busy when we arrived but... read more

Reviewed 28 January 2018
Amanda K
via mobile
Read all 21 reviews
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Grosvenor Casino Reading is more than just a Casino, it's the perfect day and night leisure destination with a fantastic restaurant, amazing bar, sports & entertainment screen, great poker and much, much more. We have numerous Roulette, Blackjack and Poker tables with popular slot games like Cleopatra and Lucky Lady's Charm to make your gaming experience the best in town.
  • Excellent49%
  • Very good28%
  • Average9%
  • Poor0%
  • Terrible14%
28 Jan 2018
“No free bottle of wine as promised ”
11 Oct 2017
“Good night out”
LOCATION
1 Queens Road, Reading RG1 4SY, England
CONTACT
Website
+44 118 959 4642
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1 - 10 of 21 reviews

Reviewed 18 February 2018 via mobile

Came here on a night out with some friends and had some trouble with a bet I had made, understandably I was frustrated but the manager Marcus on duty was so fantastic and really went out of his way to rectify the situation. Drinks were...More

Thank Charlotte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2018 via mobile

Always a good end to an evening. Love trying to win a little money. Very busy when we arrived but managed to get a seat to have a drink before playing. Was promised a free bottle of wine Vis Twitter a few months ago yet...More

Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor Casin... R, Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 30 January 2018

Hi Amanda, Can you please confirm which Casino you visited in Reading, as there are 3. Also, we've checked our Twitter feed, and cannot find any mentions about a wine request, or a free bottle. It may be possible that you mistaken us, for another...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

We had a great night here this week. Great food followed by a fab evening on the tables. Very smart casino with lovely staff.

Thank mick b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 October 2017

Well laid out casino with lots of gambling options in a relaxed building. Reasonable late night bar prices.

Thank finian29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor Casin... R, Casino Operations Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 13 October 2017

Hi finian29, Many thanks for taking the time to give feedback on your recent visit, we hope to see you again soon! Kind Regards Jason Donnelly Casino Operations Manager

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Reviewed 1 October 2017

This was a good night out. We didn't book a table in the restaurant, but just turned up on spec. Despite catering to a birthday party, we were still seated straight away. We opted for the set menu, which gives you a choice of dishes...More

Thank trudiestottor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor Casin... R, Casino Operations Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 3 October 2017

Hi trudiestottor, We are very pleased to hear, that you had great time on your recent visit, and you enjoyed your dinner in the restaurant! We look forward to seeing you again! Kind Regards Jason Donnelly Casino Operations Manager Grosvenor Casino Reading Central

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Reviewed 31 December 2016 via mobile

Great night at the grosvenor reading. Food really good and staff very attentive and freindly. Really nice casino in the centre of Reading.

1  Thank mick b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2016

We visited the Grosvenor Casino in Reading in April 2016. I had previously been a member of Grosvenor Casinos but I didn't have my card with me. When I enquired, they checked on their system and found me on their data base. I was very...More

1  Thank JapaneseGardens2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2016 via mobile

Monday evening... Six of us ordered our meal at the same time; very simple menu, burger, steaks etc. There was just one other couple dining. The food began to come out after 40 minutes. Two steaks were sent back as they were inedible. The last...More

Thank francophile2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor Casin... R, Customer Services Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 5 October 2016

Hi francophile2007, I'm sorry to read about the service you received, in regards to your food order. Can I please ask you to contact myself, Jason Donnelly at : CSM.GC-Reading@rank.com and let me know what date you visited, & who took your order, so I...More

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Reviewed 13 July 2016

Now, normally you don't associate a casino with food, or you wouldn't say 'oh let go out somewhere for food... I know lets go to Grosvenor!' but this place is a hidden gem amongst Reading's restaurants. The service was second to none, our waitress couldnt...More

2  Thank Ally J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor Casin... R, Customer Services Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 14 July 2016

Hi Ally J, Thank you for taking the time to give such great feedback on your recent visit! We are really pleased that you had such a great time, and you rated the food so highly. We look forward to seeing you again in the...More

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Reviewed 15 June 2016 via mobile

After work we was looking for a place to drink and the casino was our only option we have , views the fortune, but we were not disappointed nice place for a drink without playing, but I confess once it is impossible to not try...More

Thank lilix95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor Casin... R, Customer Services Manager at Grosvenor Casino Reading Central, responded to this reviewResponded 17 June 2016

Hi lilix95, Thank you fort taking the time to give feedback on your recent visit! We are also happy to hear that you enjoyed the cocktails and the service that you received. We hope to see at the Casino again very soon! Kind Regards Jason...More

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