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York's Chocolate Story

Open Now: 10:00 - 18:00
Open today: 10:00 - 18:00
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Certificate of Excellence
Traveller Overview
  • Excellent61%
  • Very good28%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“make your own”(522 reviews)
“our tour guide”(470 reviews)
“cadbury world”(154 reviews)
About
York's Chocolate Story is an entertaining and informative guided tour through the history of York's most famous chocolate-making families and their finest creations. You'll discover chocolate's origins, how to make it, how to taste it like an expert...more
Open Now
Hours Today: 10:00 - 18:00
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Suggested duration: 1-2 hours
As featured in 3 Days in York
Contact
King's Square, York YO1 7LD, England
Website
+44 1904 527765
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Ways to Experience York's Chocolate Story
from US$15,00
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from US$52,20
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Reviews (4 733)
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4 665 results
Traveller rating
2 756
1 314
364
127
104
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LanguageEnglish
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2 756
1 314
364
127
104
Show reviews that mention
All reviews make your own our tour guide cadbury world free samples chocolate samples lollipops cocoa beans great tour all ages children and adults york pass well worth a visit value for money great attraction interesting history rainy day visiting york
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1 - 10 of 4 665 reviews
Reviewed 3 days ago via mobile

Really fun place to go, very informative. Thank you to Robbie and Luke who are assets to the company. We've also been to Cadbury world and Hotel Chocolat and felt this was was a better and more slick experience.

Thank danielrE7904XS
Reviewed 3 days ago

We did the tour as a last minute thing and it was actually really quite good. The tour guide Pedro was very funny telling us the history of the factory. The Young lad Luke, he was the chocolatier and he was very knowledgeable. He certainly...More

Thank Maccydoodling
Reviewed 3 days ago via mobile

Great experience, informative and chocolate to eat, what is not to like! Tour is around and hour and worth doing on a visit. Be aware that you will receive 25% discount if you are an English heritage member. This was not mentioned when we bought...More

Thank BeckyC9088
Reviewed 5 days ago

A lesson in chocolate manufacture, although York has now lost its historical leading manufacturers through changing times. The chocolate 'story' takes you through the development from almost pre historic times with samples! You even get to make your own to take away.

Thank Aneurin J
Reviewed 5 days ago

The whole experience was brilliant. Our tour guide Pedro was very knowledgeable and made the tour more enjoyable with his jokes. The tour is very interactive and takes you through the history surrounding York's famous chocolate companies and the process of making chocolate. We were...More

Thank wee_laura_n
Reviewed 1 week ago via mobile

I took my 7 year old grandson during half term and he absolutely loved it. Karl did our guided tour and he was really knowledgeable and made it all really interesting. My grandson wasn’t bored with any of it. It was very interactive and lots...More

Thank Immy7
Reviewed 1 week ago via mobile

Worth a visit when in York. £12.50 entry fee but you get a few samples and our guide, Pedro was excellent.

Thank Trail18629
Reviewed 1 week ago via mobile

I had spoken to a very helpful gentleman over the telephone yesterday after I heard on the radio that York residents can visit and save a third every day in November, the gentleman confirmed this to be correct. I visited in person today and mentioned...More

Thank Emma P
Ralph H, Marketing Manager at York's Chocolate Story, responded to this reviewResponded 6 days ago

Thank you for your feedback. I am sorry to hear that our customer service did not meet our usual high standards on this occasion. All our staff were briefed on the residents offer we have on in November, so I can only apologise for this...More

Reviewed 1 week ago

Staff were in the main really good, knowledgeable and friendly. One or two free samples. More would have been better. A wee treat to create your own lolly. Value was ok. Loos stinky.

1  Thank Alison H
Reviewed 1 week ago

Admittedly we did hesitate at the price - but it was worth it we thought. I would suggest they slow down the tour and make it less 'scripted' but what they offer is very interesting, very entertaining and you do get to try several different...More

1  Thank JoEastMidlands
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Questions & Answers
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Gill D
27 August 2018|
AnswerShow all 7 answers
Response from 129ninad |
Yes you can.
1
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djd73
19 August 2018|
AnswerShow all 3 answers
Response from paulsharpe | Reviewed this property |
Per person. You don’t pay for the parking. Just pay the driver for a return ticket per person when you board.
0
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Helen P
17 July 2018|
AnswerShow all 3 answers
Response from 21ronni | Reviewed this property |
Depends on time of year if school time what day last one to go in is 3/ 4 I think depending on how busy there if u r getting a York pass depending on how long u go for what u want to but the yorvik center is brilliant
0
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