KidZania London
KidZania London
3.5
Game & Entertainment Centres
This location was reported permanently closed
About
Inside Westfield London, Shepherd’s Bush, KidZania is a real-life mini city built just for kids aged 4 to 14 to work, earn and play! Has your child ever dreamed of becoming a code-cracker, surgeon, actor or dancer? Experience different careers in a fun learning environment.
Duration: More than 3 hours
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  • RW
    1 contribution
    3.0 of 5 bubbles
    Unsure if we will return
    Took my son & nephew for a birthday treat (5&6) with my sister. They managed to do a fair amount and enjoyed the activities they did. However, the queues can be very frustrating for children & parents alike, when unattended children (not all of them) push in the queue's. One queue gave the children numbers so they knew where in the queue they were (which was great) and another sent queue jumpers back to queue properly (amazing) but others didn't, which meant as activities opened to let children in, if we weren't watching at that precise moment, ours missed out when it was their turn. So I didnt feel we could go sit any where and relax in the areas intended or on any of the seats nearby for adults to do so, and allow the children to queue by themselves because they were constantly being pushed further to the back for the majority of them. There was even one incident, where a parent queue jumped with their 2 children and were allowed through? For instance in the 'bank'. Some activities machines werent working so we had to go there to explain, and 5 children queue jumped infront of ours, and when we tried to walk in to explain, was told we had to wait outside. There still so much more they didnt get to do in their time slot which shows you just how big it is, the variety of activities are great but the queue system needs to be better to make sure its fair for all which is why I'm not sure if we will go back. It was quite frustrating. We also checked our photos at the end and only had the one from when we first came in, despite signs saying there were photographers walking around and to go check the photos.
    Dear Rhia, Thank you for taking the time to leave a detailed review about your time at KidZania London. We are delighted to hear that your son and nephew had fun participating in the activities in our city. We really appreciate you providing us with feedback about your day, especially with respect to queue management. This is something we take very seriously as we want all guests to enjoy their whole experience with us. We will be sure to pass your comments to the relevant teams and managers to review. We do hope to see you all at KidZania London again soon! Kind regards, Emma, Guest Experience Team, KidZania London.
    Written 27 March 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Travelled with family
    Written 26 March 2023
  • Shannon D
    1 contribution
    3.0 of 5 bubbles
    Fun time at Kidzania
    Very good for kids. Great check in process and was explained and very simple. Took two 5 year olds and they had a fantastic time! Was very disappointed in the behaviour of one of the staff members in the bakery. Also considering there was a charge for a measly 2 minute experience in there. She was handling food, blowing her nose and not washing her hands and was extremely rude and short with the children. I understand that they do not have the rights to touch the children but when asking for help with their hats an eye roll and a flick on the children’s head was not acceptable. She rolled her eyes at every opportunity and was unprofessional and rude. I was also very frustrated that at the point of the bank as one of my child’s cards wasn’t working I was shouted at to get out because only children are allowed along with in the shop at the end. However how is a 5 year old meant to explain and understand money?! Some really poor interactions by staff members. Although there were some bad interactions there were also some staff members that were outstanding with the children. So overall would definitely come back!
    Dear Shannon, Thank you for leaving a review. We are glad to hear that you had a fantastic time at KidZania London and may be coming back soon. We hope you two 5 year olds enjoyed all of the activities that they participated in. This being said, we are disheartened to hear that you found the attitude of select members of staff to be any less than exemplary. If you would like to discuss this further, please email enquiries@kidzania.co.uk with your name, date of visit , booking reference and further information so that we can look into this on your behalf. Kind Regards, Emma, Guest Experience Team, KidZania London.
    Written 6 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Travelled with family
    Written 30 March 2023
  • gavpitt
    London, United Kingdom15 contributions
    5.0 of 5 bubbles
    Great! Educational and fun
    This place is amazing for kids, a real little city with heaps of jobs for them to do. It’s great education but lots of fun for the kids. Earning ‘money’ for jobs done and then they get the opportunity to ‘spend’ money on activities or in the shop. We were there for 5 hours and didn’t get through everything. One word of advice is book the earliest slot because it gets very busy and queues for popular jobs like the BA pilot and fire station get longer throughout the morning. We’ll definitely be back
    Hi there! Thank you so much for writing a review about your time at KidZania London. We're thrilled to hear that your group had an amazing time and that you plan on visiting us again soon. We look forward to welcoming you all back to our city! Kind regards, Emma, Guest Experience Team, KidZania London.
    Written 6 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Travelled with family
    Written 1 April 2023
  • Lisa T
    London, United Kingdom93 contributions
    4.0 of 5 bubbles
    Epic experience for kids
    Awesome day out for kids. It’s so imaginative and fun . It’s not cheap but worth every penny and is easy to find in the heart of Westfield shopping centre. It’s a full day out . My nephews aged 8 and 9 loved the experience !
    Dear Lisa, Thank you for taking the time to write a review about your experience in our city. We are so happy to hear that your two nephews had an awesome day at KidZania London! We hope to welcome you all back to our city soon. Kind regards, Emma, Guest Experience Team, KidZania London.
    Written 6 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2023
    Travelled with family
    Written 1 April 2023
  • sarah f
    Birmingham, United Kingdom10 contributions
    4.0 of 5 bubbles
    Definitely recommend a visit to Kidzania
    Great experience for kids at Kidzania. Would definitely recommend visiting, we visited from Birmingham it was easy to find in Westfields. Very well kept, clean & well run by staff. Excellent activities, could definitely spend longer than 4 hours! The only criticism I would have, although the staff know their jobs & are well organised, some appeared quite bored & fed up & didn’t add to the experience. But other than that it wouldn’t put us off a return visit.
    Hello, Thank you for leaving a review about your experience at KidZania London. We are thrilled to hear that your group had a fantastic day in our city! Our staff work hard to make sure all of our guests leave with a smile on their face so we are sorry to hear that this was the case with most of the staff. Should you wish to provide more information, please email us on enquiries@kidzania.co.uk We look forward to welcoming you back to our city soon! Kind regards, Mahrukh, Guest Experience Team, KidZania London.
    Written 6 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2023
    Written 5 April 2023
  • Janine J
    London, United Kingdom4 contributions
    4.0 of 5 bubbles
    Well spent 4 hours!!!
    What an amazing place. I took my 5 year old daughter who was literally besides herself due to all the different activities that were available. We booked the 10am slot which was perfect as by midday it got really busy. Majority of the staff were great but there were the odd few that looked as though they were over it! Bring your own food to save money as the food is a little overpriced. However, all in all 4hours well spent!
    Hi there! Thank you for writing a review. We're thrilled to hear that you and your daughter had a great time at KidZania London. We look forward to welcoming you both back! Kind regards, Emma, Guest Experience Team, KidZania London.
    Written 24 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2023
    Travelled with family
    Written 7 April 2023
  • Helen
    2 contributions
    5.0 of 5 bubbles
    Can’t wait to go back
    Absolutely amazing value for money. Kid’s totally loved it and there is so much to do. Wonderfully organised from beginning to end. Can’t wait to go back. Only comments would be it’s roasting in there and no hand sanitizer to be found anywhere!
    Hello! Thank you for writing a review about your time at KidZania London. We're glad to hear that the kids loved their time in our city and that you will all be coming back to see us soon. We can't wait to welcome you back! Kind regards, Emma, Guest Experience Team, KidZania London.
    Written 24 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2023
    Travelled with friends
    Written 7 April 2023
  • Family B
    2 contributions
    3.0 of 5 bubbles
    Average.
    Lifts not working, we have a child who is a wheelchair user so this wasn’t a great start. We had to wait a substantial time to get staff members to help with a Lift that was blocked off so we could access upstairs, this meant we had less time in the activities which were already heavy with queuing family’s. The staff were, bar I’d say two or three, unhelpful and not accommodating to the needs of a disabled, but perfectly able to join in, child. It’s a great place but sadly because of the experience we had, not somewhere we’ll return to. You can definitely do better with disability inclusivity, staff need more education on it, it’s not hard to get right.
    Hi there! Thank you for taking the time to write a review. We regret to hear that you were not entirely satisfied with your time at KidZania London. Due to ongoing maintenance to make our city more accessible, our city's lift in currently unavailable. We apologise for the inconvenience this caused your group. We regret to hear that you found getting access to our service lifts via staff a difficult aspect of your visit that ate into the time you had inside our city. We sincerely appreciate you providing us with this feedback. We will be sure to pass your comments on to higher management for review. Kind regards, Emma, Guest Experience Team, KidZania London.
    Written 24 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2023
    Travelled with family
    Written 7 April 2023
  • JCGK
    Aylesbury, United Kingdom203 contributions
    4.0 of 5 bubbles
    9 & 10 year old - honest review
    My daughter and a friend visited Kidzania last week and this review is based on their experience as well as mine as a parent…. Check in was smooth, with staff being polite, helpful and fun, building anticipation of the day. We opted to drop the kids off so they could explore without adult supervision and the staff were reassuring of the concept and gave my wife an electronic tag too to be buzzed in case of an emergency or when time had finished. When we collected the girls their general feedback was that they were perhaps a year or two too old to fully get the most out of the experience but they enjoyed the capital radio element, along with window cleaning, making some new friends and being adults for the day. The girls both felt the staff were helpful when called upon and were also interactive and like our check in staff, helped build anticipation. The only negative from the girls was about money… upon check in the concept of the kidzania card was explained and that the kids could earn money to spend later on in their day. It wasn’t made clear to us exactly what this meant but in essence we left the kids without any additional money which meant they were unable to purchase anything meaningful - in hindsight a little obvious and I should have sorted this however the kids were told they couldn’t have a bag with them?!?! So we were a little confused as to what to do…. Dropping a star is purely down to the lack of exhibits for the slightly older ones, but it was an enjoyable day.
    Dear Jay, Thank you all for taking the time to review your time at KidZania London. We are glad to hear that the girls had a great time in our city. The enjoyment of the activities we provide is subjective to each child who participates. However, we regret to hear that your daughter and her friend felt that they were too old to fully enjoy all of our activities. We sincerely appreciate you providing us with all of this feedback. Kind regards, Emma, Guest Experience Team, KidZania London.
    Written 24 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2023
    Travelled with family
    Written 10 April 2023
  • lindsey S
    Chelmsford, United Kingdom1 contribution
    3.0 of 5 bubbles
    Organised chaos
    It’s a wonderful concept, however found the amount of queuing ruined the experience. I have an active child who had several melt downs due to the waiting around. I also feel that it should state more clearly that it is based in White City.
    Dear Lindsey, Thank you for taking the time to leave a review about your recent experience at KidZania London. We regret to hear that you found the experience to be chaotic in any way. Please be advised that we include directions on how to find KidZania London both on our website and on the tickets we issue. We recommend booking on quieter days to experience reduced waiting times and we hope to see you again soon! Kind Regards, Emma, Guest Experience Team, KidZania London.
    Written 24 April 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2023
    Travelled with family
    Written 11 April 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles2 978 reviews
Excellent
944
Very good
559
Average
461
Poor
367
Terrible
647

MADELINE a
1 contribution
1.0 of 5 bubbles
Dec 2023 • Family
THIS IS A VERY NICE COMPANY WHICH IS TAKING PEOPLE MONEY EVEN IF THEY KNEW THAT THEY WILL GO IN BANKRUPCY.
I CALL THEM TO BOOK A PARTY FOR MY DAUGHTER AND THEY TOLD ME THAT I HAVE TO PAY IN FULL AS IS NOT A BIG PARTY. I PAID THE FULL AMOUNT INCLUDING A CAKE AND AFTER 3 WEEKS I HAVE RECEIVED AN EMAIL FROM A LAWER SAYING THAT THE COMPANY WENT IN BANKRUPCY AND IS NOT OBLIGATED TO PAY ANY OF THEIR DEBTS BACK. ALSO, HE SAID THAT THAT MY CLAIM IS RANK AS AN UNSECURED CLAIM AND BASED ON THE CURRENT INFORMATIONS IT IS NOT ANTICIPATED THAT A DIVIDEND WILL BE PAID TO ORDINARY UNSECURED CREDITORS IF THE COMPANY...
I HAVE NO WORDS TO DECSRIBE HOW I AM FEELING. BUT HEY... WHO CARES...
Written 7 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jane D
1 contribution
1.0 of 5 bubbles
Jan 2024 • Solo
As a staff member there I would like to say it was not the best place to work and had a bad work ethic as when they announced to us only today that they would be closing down and that they went bankrupt

During shifts staff where always disengaged and caught not doing their jobs so management spent more time telling staff what to do and where to be rather than attending to more important matters
Written 2 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gary B
1 contribution
1.0 of 5 bubbles
Jan 2024 • Family
After booking tickets weeks ago, then booking train tickets from Newark, then getting a taxi, we (and other families, some who had booked parties) arrived to find it closed, with only a phone number shown to contact. When we tried to call the message stated that no one was available as everyone was on training.
Unfortunately there are no negative options for leaving a score
Spent hundreds of pounds, wasted a day, and have upset children.
Will try to leave it as a zero rating, but that too high. Will have to rate it as terrible as it won’t let me go lower.
Written 2 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Safari24333010918
1 contribution
2.0 of 5 bubbles
Dec 2023 • Family
The first job I did was working at the hotel. It was an enjoyable experience but the man wasn't very enthusiastic. I also worked at the "K-market". This was probably one of the best jobs. I went to try the "Metro Newsroom" but the woman seemed very bored and unenthusiastic. She argued with me on how to write the word paid and said it was spelt payed. She also threatened that if I didn't write it her way I wouldn't get my kidzos, the currency of kidzania. The food was nice. I went to queue for the cabin crew experience. It took about 20-30 minutes for me to get in. The lady kept saying we would have a chance in 5 minutes but clearly that wasn't true. The other group, the pilots, had to queue for no more than 10 minutes! I then went to the news broadcasting job and the man was chatting with a colleague. Me and a few other children asked when we could go in but he just looked at us, and then carried on with his conversation with his friend. Eventually, a parent had to go inside and tell him off. The vet job was alright. So was the courier job. The lady in the florists was very nice. So was the lady on the tour bus. This was the second time I have come here, last time was for a friend's party, we tried the pokemon card creator and the man refused to print mine but printed my friend's. We all went to the bank and traded in all our combined kidzos on a card for cash. This time around, no one was in the bank. Many of the activities were closed which meant queues were longer than usual, this is unacceptable specically during holidays when more people visit this place. The experience is nice enough but I wouldn't be sure of returning.
Written 1 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mel S
1 contribution
5.0 of 5 bubbles
Dec 2023 • Friends
Kids loved it.
But it is so unfair charging parents £20 just to get inside to look after their kids. This should be free, at least one child ticket should come with plus one. Because of this I will not come back here.
Secondly, we left our coats and paid for the service, on our way out we went to collect our stuff however no one was in the room, the door was left open and the room was unsupervised!! So anyone could just come in and take whatever they want. Very poor service!
Written 31 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Maya E
1 contribution
5.0 of 5 bubbles
Dec 2023 • Family
I was telling a friend about my day at the Kidzania in Westfield Shopping Mall on Thursday. We went to the one in Dubai when we went in the summer holidays. The London one didn’t have as much activities as the Dubai one but my daughter wanted to celebrate her birthday and it looked like a good place to have some local family fun. My oldest son also had a blast. His favourite was the Metro News Reporter Job with Ibrahim and Sakiana. My daughter’s favourite was the H&M and Painting Area with a great worker aswell. I want to bring my sisters kids aswell for another day out. Hopefully soon! 🤞🏻
Written 30 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

katie m
London, UK5 contributions
1.0 of 5 bubbles
Dec 2023 • Family
Terrible - huge queues and lots of add ons and already very pricey . Would never go back , very tired interior and bored staff too
Written 29 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

kat C
Berkshire, UK1 contribution
5.0 of 5 bubbles
Dec 2023 • Family
An amazing venue to take children of all ages. Knowledgable staff who take children on their world on imagination sessions from between 10-20 mins. Motivating for children where they earn money for the tasks they complete, and they can exchange these for toys in the shop at the end. Beautifully set out, with life like role play areas and vehicles.
Written 29 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sissy S
2 contributions
4.0 of 5 bubbles
Dec 2023 • Family
Excellent opportunity for the whole family to have fun. Only the football area was really dirty, staff like sleeping, ball and clothes filthy and smelling terrible.
Written 29 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Danny A
2 contributions
1.0 of 5 bubbles
Dec 2023 • Family
We have been before and the kids liked it that’s why we returned but this visit wasn’t the best. Some of the staff were so rude to our kids, considering they work with kids everyday, it was baffling. Some of the staff didn’t bother interacting with them whilst doing certain tasks and it got to the point we had to intervene to tell our kids what to do as they weren’t doing their job. To top it off the kids earn special money to spend in the store. They had a choice of a string bag or a spade for 120 of that currency. They didn’t bother getting anything as it was a complete joke. When speaking to a member of staff they said the stock was low and that’s all they offer but we could use our own money to buy them something. The store where you use your own money was full up and offered loads of different things so was a bit of a joke. They also mentioned you could buy photos for more of your own money as well. For the money it cost I don’t think it was value for money and the kids left disappointed in the end
Written 29 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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KIDZANIA LONDON: All You Need to Know BEFORE You Go (with Photos)