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City Tour London

London SW1V 1AD, England
+44 20 3915 6340
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Review Highlights
Can’t say anything bad

Read reviews of this bus tour company and was shaking with fear. Almost all reviews on here are... read more

Reviewed 2 days ago
Samibeefly
,
London, United Kingdom
via mobile
Pick a different Bus Tour Company

DON'T DO IT!!!!!!!!!!! I would NOT recommend this bus company for travelers. Yes it will get... read more

Reviewed 2 weeks ago
mbb258
,
Upstate, NY
Read all 392 reviews
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London City Tour is the sightseeing tour bus Hop-On Hop-Off in London, which offers open roof, either completely or only hald and the ability to get on and off the open top bus as many times as you want.
  • Excellent12%
  • Very good9%
  • Average8%
  • Poor12%
  • Terrible59%
11 Jan 2018
“Not satisfied, route stop and service”
11 Dec 2017
“convenient but poor service”
Closed Now
All hours
Hours Today: 09:00 - 17:45
Suggested Duration: More than 3 hours
LOCATION
London SW1V 1AD, England
Pimlico
CONTACT
Website
+44 20 3915 6340

Similar Things to Do in London

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1 - 10 of 259 reviews

Reviewed 2 days ago via mobile

Read reviews of this bus tour company and was shaking with fear. Almost all reviews on here are negative so I thought I must review it honestly as my experience was wholly positive. Took my 75 year old mum on her first ever open top...More

Thank Samibeefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

DON'T DO IT!!!!!!!!!!! I would NOT recommend this bus company for travelers. Yes it will get you to and from where you want to go. Yes, they have some personable and nice bus drivers. Yes, they may have (slow) wi-fi on the bus. Yes, they...More

Thank mbb258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence G, Gerente at City Tour London, responded to this reviewResponded 1 week ago

Dear Client, Thank you for dedicating time in writing this review. It will be very useful to improve our service standards. London City Tour have a large bus fleet that allows us to offer a frequency of 30 minutes. However, sometimes our service may be...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The bus had broken audio system, the next bus comes every 50 minutes instead of 15-20 minutes as we were told, the service closed two hours earlier than the hour we were told.More

1  Thank Caro H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence G, Gerente at City Tour London, responded to this reviewResponded 1 week ago

Dear Client, Thank you for your review. Firstly, we apologise for your bad experience with London City Tour. Our buses are frequently checked in order to detecting and fixing any failure to guarantee that all of our guests can get a positive experience, we are...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 weeks ago

We nearly ruined our trip by choosing this company for our tour. We were "sold" an experience that does not exist. --The buses do not arrive in a timely manner, in fact if you 'hop off' the next bus might not even let you 'hop...More

1  Thank Heather Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

I took this hop on off bus because its slight cheaper than the others. It was a mistake then as i compared to big bus that i took in Paris. You cannot cancel your booking too. The bus was dirty, the driver was not accommodating...More

1  Thank kcmyjourney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence G, Gerente at City Tour London, responded to this reviewResponded 12 January 2018

Dear Client, Thank you for your review! We apologise if service didn’t meet your expectations. Firstly, let us explain that when you acquire your tickets online the transaction represents a purchase not a booking so it can only be cancelled in cases of force majeure....More

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Reviewed 29 December 2017 via mobile

The bus at Trafalgar square didn't arrive for 45 minutes.. Then we were told it was the wrong stop for the Red loop (there are three loops...) so we moved to the other side if Trafalgar square and waited another hour. Once we were on...More

1  Thank Milestravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence G, Gerente at City Tour London, responded to this reviewResponded 8 January 2018

Dear Client, Thank you for you for your review about London City Tour! We are sorry if you have to wait for too long. During low season we try to maintain a 30 minutes frequency. But unfortunately, sometimes our buses may be delayed because of...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017 via mobile

Went on the bus with my parents and one year old. We did the red tour, then the green. We stayed on for most of both tours and sat upstairs. We were rugged up so we were fine. Loved the day, great day. Made even...More

Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence G, Gerente at City Tour London, responded to this reviewResponded 8 January 2018

Dear Emma, Thank you for sharing your experience with London City Tour! We are really glad you enjoyed your day with your family on board of our tourist bus. We are very pleased to hear that you got a great experience with our staff. Our...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2017

My partner paid 89.80 for both of us to do the hop on and off tour, a boat trip and the London eye on Saturday the 9th of December. After waiting around for the boat trip that we were told was at 11am by your...More

1  Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence G, Gerente at City Tour London, responded to this reviewResponded 19 December 2017

Dear Janet, Thank you for writing such a detailed review about London City Tour. We apologise for the inconveniences with our tourist bus and the tickets for the London Eye. Starting on the service disruption due to a demonstration, we always inform about this kind...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017 via mobile

This was our second sightseeing trip to London this year and our friends booked tickets for the 48 hour hop on hop off bus tour. We used a different company when we last visited and my husband and I both agreed that sadly, they were...More

1  Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence G, Gerente at City Tour London, responded to this reviewResponded 19 December 2017

Dear Sarah, Thank you for trusting in London City Tour for being part of your experience in London! We are sorry if our service didn’t meet your expectations but we hope that you felt comfortable on board and it helped you to meet once again...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017 via mobile

I know it’s tempting but don’t do it! With a toddler in a buggy the underground is not the best option therefor we decided on an hop on tour and for some reason we choose these scammers. Hours of waiting time (in front off Holborn...More

3  Thank R_Amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terence G, Gerente at City Tour London, responded to this reviewResponded 19 December 2017

Dear Client, We are really sorry if you didn’t get a positive experience from our service. We try to maintain a frequent service so our clients doesn’t have to wait for too long to get into the buses, especially considering the low temperatures in London....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Nearby
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Questions & Answers
Lynne5460
28 August 2017|
AnswerShow all 2 answers
Response from Teresa R | Reviewed this property |
No, didn't bother to make a formal complaint as the staff on the day didn't really care and I read other people's complaints on TripAdvisor after my trip and decided it wasn't worth my time. Just made sure I gave my feedback... More
0
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4 July 2017|
AnswerShow all 4 answers
Response from Linda B | Reviewed this property |
Their reply is useless. They take their time and come up with excuses to justify their terrible service. Just don't ever forget the name of this company because they are in other countries as well and we all need to take a... More
1
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TheCruncher
1 March 2017|
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Response from Ramón E | Property representative |
Dear Sir/Madam, We would like to know more about the issue. Could you please provide more information in order to help you? Thank you. Kind regards,
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