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Heathrow Express

London, England
+44 345 600 1515
Website
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Review Highlights
Horribly delayed and no connection to terminal 4

30min wait at Paddington for a Heathrow express train to depart (due to falty tracks?!?!). When... read more

Reviewed yesterday
paul1477
,
Madrid
via mobile
HEX Is Love It Or Hate It

The HEX is one of those Marmite services. You either love it or you hate it. The 2 main issues... read more

Reviewed yesterday
Ryan K
,
London, United Kingdom
Read all 962 reviews
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Heathrow Express is the fastest way between Central London and Heathrow Airport. With frequent departures and a 15 minute journey time to Terminals 2&3 and a few minutes more to Terminal 4 or 5, the non-stop service achieved 96% overall satisfaction in the latest National Rail Passenger Survey. On board the modern fleet of fully electric and air conditioned trains customers can enjoy complimentary 4G Wi-Fi, at seat power, dedicated luggage space and good accessibility for wheelchair users.
  • Excellent49%
  • Very good26%
  • Average12%
  • Poor5%
  • Terrible8%
Travellers talk about
“return ticket” (16 reviews)
“central london” (23 reviews)
Suggested Duration: < 1 hour
LOCATION
London, England
This attraction is at Heathrow Airport
CONTACT
Website
+44 345 600 1515
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"return ticket"
in 16 reviews
"paddington area"
in 7 reviews
"central london"
in 23 reviews
"buy your tickets"
in 7 reviews
"kings cross"
in 7 reviews
"tube"
in 142 reviews
"journey"
in 66 reviews
"platform"
in 56 reviews
"roundtrip"
in 7 reviews
"pounds"
in 47 reviews
"customs"
in 8 reviews
"carriage"
in 21 reviews
"signage"
in 15 reviews
"peak"
in 8 reviews
"kiosk"
in 7 reviews
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1 - 10 of 706 reviews

Reviewed yesterday via mobile

30min wait at Paddington for a Heathrow express train to depart (due to falty tracks?!?!). When arriving at terminal 2/3 there was no train service to 4, but rather we were informed to take train to terminal 5 and switch to a bus (!!!), this...More

Thank paul1477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday

The HEX is one of those Marmite services. You either love it or you hate it. The 2 main issues are the price and that it terminates at Paddington which is not the greatest station for onward travel. For me personally it works great. If...More

1  Thank Ryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 days ago

Having the ability to travel on a bank holiday or weekend makes the pricing for this service extremely reasonable, so for us, it was a perfect transfer. The Paddington departure location is easy to find and arrivals at Heathrow are clearly marked. We found the...More

Thank RYC88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 3 days ago via mobile

Never on time always late , the rail track is not a seperate one so sevice is affected bu what happens to other train lines using the same tracks . Saving 10 mins of the underground Journey does not justify the price , air con...More

Thank efreeky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago via mobile

Leaving T3 Heathrow to find the Express trsin direct to Paddington was a breeze there was very helpful staff along the terminal selling tickets luckily for myself I purchased online saving 10% the staff at various stations wrre extremely polite and helpful. It only took...More

Thank leileis2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago via mobile

I am astounded after paying nearly £40 to get to Heathrow quickly I have now been on the train 25mins and still no airport. The staff have just announced they don’t know what’s going on.....may I tell you what’s going on the passengers are furious!...More

Thank SgtMaj1642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 days ago via mobile

We used the Heathrow Express train to transfer between Terminals 3 and 4. We had to wait on the platform several minutes for the train to arrive, then waited for the train to be cleaned before boarding. On board the train is spacious and comfortable,...More

Thank Lori T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago via mobile

The price is extradinary, if you just have to go to London City, as you go. The time you save on transporting, is wasted on waiting time.. At the end of planning, you will arrive few minutes later, if you choose to go by the...More

Thank SIFTO_GO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago

Trains run from Paddington every 15 minutes. Trains are new and comfortable. Friendly ticket staff on board. You can buy a ticket on board. Train run to terminals 2 and 3 and then onto terminal 5. If you want terminal 4 you change trains at...More

Thank daveinkent44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

As soon as you land at Heathrow you're being urged by billboards to head for the Heathrow Express and get to Central London in 15 minutes. It sounds attractive — and indeed it is a fast, comfortable and efficient journey — but don't be sucked...More

Thank travelling1935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
AmazingRacer82
16 May 2018|
AnswerShow all 7 answers
Response from travelling1935 | Reviewed this property |
Honestly, avoid the Express if at all possible. It is notoriously overpriced, its so-called "deals" are unnecessarily complicated, and the frustrations when you arrive at Paddington Station, far from your final destination... More
0
Votes
Kathy C
23 April 2018|
AnswerShow all 2 answers
Response from Reljo | Reviewed this property |
It depends on your preferences - for budget meals I would calculate around 30 GBP/day. If you plan to stay in the center then I would suggest a 7 day travel card for 34,10 GBP. Regarding sightseeings - British museum is... More
0
Votes
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