We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Payment Processing Error

Ordered a television unit online with a delivery window of 6-8weeks, two weeks later I received an... read more

Reviewed 29 January 2017
via mobile

Weordered a table and chairs in January last year and were told it would take around 6/8 weeks... read more

Reviewed 6 February 2016
Lisa S
Oxfordshire, United Kingdom
Read all 116 reviews
Enhance this page - Upload photos! Add a photo
Traveller Overview
  • Excellent6%
  • Very good2%
  • Average1%
  • Poor4%
  • Terrible87%
29 Jan 2017
“Payment Processing Error”
6 Feb 2016
“STAY CLEAR!!!!!!!”
Household and furniture shop.
W1 209 Tottenham Court Road, London W1T 7PN, England
+44 20 7580 2895
Top Selling Tours & Activities in and around London
from US$36,20
More Info
from US$37,60
More Info
from US$33,50
More Info
from US$75,46
More Info
Reviews (116)
Filter reviews
115 results
Traveller rating
Traveller type
Time of year
See what travellers are saying:
Updating list...
1 - 10 of 115 reviews
Reviewed 29 January 2017 via mobile

Ordered a television unit online with a delivery window of 6-8weeks, two weeks later I received an email stating that my order was unable to be fulfilled as there was a payment processing error on their part but that I would receive a full refund...More

Thank ukklou2010
Reviewed 6 February 2016

Weordered a table and chairs in January last year and were told it would take around 6/8 weeks. This was good for us as we needed it for Easter weekend.. We proceeded to paint the kitchen diner and also bought the matching sideboard which was...More

Thank Lisa S
Reviewed 14 January 2016

Cargo delivery men made hole in stairwell wall. Customer services, Kingston, advised shop assistant to let me know that unless there was cctv to show them causing the damage, to deny their causing it......great. Wasn't there before they arrived and there 1 hour after they...More

Thank 2010visitor
Reviewed 7 January 2016

I'd love to be able to leave a review of the sofa I ordered last year, but it has yet to materialise, so I'll go with the customer 'service' instead. Actually, that's pretty hard to rate as well, as I've witnessed next to nothing of...More

Thank Katie A
Reviewed 21 December 2015

I was told my delivery would be on 11th December. Great - in time for Christmas. It never arrived and when eventually I got through to CONCORDE delivery - I was told the driver had the paperwork but no sofa on board. This was then...More

Thank MichellePommeland
Reviewed 18 December 2015

I bought a picture as part of a Christmas present for my boyfriend online. After waiting 2 weeks the item never came, I contacted customer services and was told that when I had paid for the item it was in-fact out of stock. I mentioned...More

Thank Rebecca A
Reviewed 17 December 2015

Like others I wish I had read these reviews first, we are caught in the same trap as so many others. Ordered our sofa, promised delivery and now being delayed again and again. I get the strong impression the customer service team are well versed...More

Thank Graham P
Reviewed 24 November 2015 via mobile

A lovely shop. Beautiful things on display. Pleasant helpful staff. Until..........order for 3 items. Lead of 12 weeks fine. Except it is now 29 weeks. I have phoned. First excuse was one item not ready. Phoned again." No it wasn't that item that was the...More

1  Thank anita b
Reviewed 19 November 2015

I wish I had read the reviews first!! I have to agree with everyone else. Customer services is a joke. I ordered a corner sofa in July and fingers crossed it will eventually arrive next week. This is after it was lost in the warehouse...More

1  Thank Sally P
Reviewed 14 November 2015

Broke a kitchen and could only replace by buying a pack of two with a six week lead time. Ordered for collection at my local store ( KINGSTON) as delivery charge is seriously prohibitive if you are not buying an expensive item. Wasn't informed that...More

1  Thank SurreyMac
View more reviews
Snuggly nestled within Central London is academic and
leafy Bloomsbury, an area that boasts walking distance
access to many of London's most popular attractions.
It is also home to some of Britain's most celebrated
museums, including the must-see British Museum.
Despite an understandable popularity with students,
tourists and day trippers, vast sections of Bloomsbury
retain a quiet, residential feel year round and
Nearby HotelsSee all 1 087 nearby hotels
Hub by Premier Inn London Goodge Street
446 reviews
.16 km away
Ridgemount Hotel
1 375 reviews
.20 km away
Gower House Hotel
260 reviews
.20 km away
Garth Hotel
67 reviews
.20 km away
Nearby RestaurantsSee all 25 280 nearby restaurants
Gigs Fish and Chips
546 reviews
.11 km away
Spaghetti House - Goodge Street
419 reviews
.08 km away
Busaba Bloomsbury
542 reviews
.11 km away
Hiba Street
34 reviews
.10 km away
Nearby AttractionsSee all 6 341 nearby attractions
Bedford Square
14 reviews
.25 km away
Vegan Food Tours
59 reviews
.04 km away
Oskar's Bar in Dabbous
13 reviews
.09 km away
Questions & Answers
Ask a question
Becky M
20 July 2015|
AnswerShow all 6 answers
Response from pauldurbridge | Reviewed this property |
03448483300 is the phone nber I used their warehouse is in slough hope this helps we dealt with abby
26 February 2015|
Response from patsy p | Reviewed this property |
They do have a customer services department in Lancashire who are very helpful 0344 848 3300 - presumably you have an order number? If it's a sofa I wish you the best of luck!