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Review Highlights
Rooftop rink is NOT ice!!

The rooftop area is very pretty with twinkling lights and little wooden hut/chalets where you can... read more

Reviewed 6 days ago
Kate H
Reading, United Kingdom
John lewis

A lovely wander around John Lewis today. The store had Christmas lights outside just like the rest... read more

Reviewed 6 days ago
Newcastle upon Tyne, United Kingdom
via mobile
Read all 611 reviews
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What Makes It Special
Collaborations with Alice Temperley and its own Kin label play well with the fashion crowd, but it's the roof garden and stylish, not-so-basic homewares selection that may be the biggest draws.
Traveller Overview
  • Excellent23%
  • Very good19%
  • Average10%
  • Poor8%
  • Terrible40%
Travellers talk about
“oxford street”(72 reviews)
“roof garden”(27 reviews)
300 Oxford Street, London W1A 1EX, England
+44 20 7629 7711
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Reviews (611)
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All reviews oxford street roof garden department store fabric shoes
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1 - 10 of 539 reviews
Reviewed yesterday via mobile

We ordered drink and saw the waiter offer them to another table and a customer took a sip told the waiter it was not his. The waiter then brings the drink to our table after a customer had already drunk from the glass. Absolutely disgusting.

1  Thank jasonr6
Reviewed 3 days ago via mobile

Pay for warranty but they don’t provide repairs themselves instead they use BSH. BSH say that they will send engineer but don’t bother turning up. I took a whole day off from work but when I make them aware they absolve responsibility and say take...More

Thank harun m
Reviewed 5 days ago

Ordered online curtain poll £70 when it arrived it was faulty. it is going to take 28 days to get a refund and then I have to re-order the item myself. been told lies untruths and been totally missled by customer services. As a first...More

Thank Geoff T
Reviewed 6 days ago

The rooftop area is very pretty with twinkling lights and little wooden hut/chalets where you can have something to eat (not sure if you need to book). We thought we have a go at skating as the larger rinks aren't yet open. We were very...More

Thank Kate H
Reviewed 6 days ago via mobile

A lovely wander around John Lewis today. The store had Christmas lights outside just like the rest of Oxford Street. The two staff serving me were lovely.

Thank Dr_Waugh
Reviewed 1 week ago

dreadful ordered tv told me delivery date and time no show no calls nothing avoid ghem please like the plague its as if they cant be bothered

Thank hywel d
Reviewed 2 weeks ago

We have bought a couple of high ticket items from JL now. In both cases when they broke/weren't up to standard the customer service was extremely poor. The most recent item was carpet which after about a year has loads of piling despite it being...More

Thank Ceff1
Reviewed 2 weeks ago

I and my family have been committed John Lewis fans for years. Not anymore. There seems to have been a step change in their customer service, which is inefficient and unhelpful now. I ordered a washer dryer from them two months ago and still to...More

Thank cathrynlaw
Reviewed 3 weeks ago via mobile

Bought our Paddingto Bear here amongst other things. Excellent service in this wonderful light and airy department store. This sort of place shoes that Department stores can have a future.

Thank drewh126
Reviewed 3 weeks ago

My experience with John Lewis trying to buy curtains recently at the Stratford store was shockingly bad from a brand which historically was a byword for quality and good customer service. I waited three months for bespoke curtains, the order was then botched and I...More

5  Thank viporuss
View more reviews
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
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Questions & Answers
Ask a question
24 December 2016|
AnswerShow all 2 answers
Response from Markaz | Reviewed this property |
You can only trace this if it was signed for? You can get the delivery code number - maybe from John Lewis - and look online on Royal Mail tracking to see the signature. Failing that it is if the postman remembered where he... More
1 October 2016|
Response from SAM21andALAN19 | Reviewed this property |
It should when You enter the store name if not as its new it might not be on the web yet leave it a few days and try again x
karen s
29 October 2015|
AnswerShow all 2 answers
Response from Ros R | Reviewed this property |
Definitely Oxford Circus travelling on Victoria, Central or Bakerloo lines (depending where you are starting from).