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Review Highlights
Spa good, afternoon tea better

We had an enjoyable day at the St Pancras Spa, and there's much to recommend it: the staff were... read more

Reviewed 4 weeks ago
tomhourigan
,
London, United Kingdom
Second time visit

It was my second time to visited with my partner, service is amazing. Defo will go back soon and we... read more

Reviewed 1 week ago
Faruk D
via mobile
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Traveller Overview
  • Excellent46%
  • Very good18%
  • Average18%
  • Poor8%
  • Terrible10%
Travellers talk about
“body scrub”(2 reviews)
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Contact
Euston Road | St. Pancras Renaissance London Hotel, London NW1 2AR, England
Website
+44 20 7841 3540
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Reviews (58)
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1 - 10 of 56 reviews
Reviewed 1 week ago via mobile

It was my second time to visited with my partner, service is amazing. Defo will go back soon and we enjoyed it so much .

Thank Faruk D
Reviewed 1 week ago

I had an enjoyable and amazing facial and body wrap from one of the therapist called Melyssa. She made sure I felt comfortable and relax throughout the treatment. The spa has an calm atmosphere and using the the spa made me and my friend feel...More

Thank LunaSmith123
Anne L, General Manager at St. Pancras Spa, responded to this reviewResponded 1 week ago

Dear Ms Smith Thank you for your lovely feedback, we are happy to hear that you had a fantastic day. We will pass your feedback on top our team and especially Melyssa. We look forward to welcoming back to the spa soon. Kind regards Jenny...More

Reviewed 3 weeks ago

I came here with my mum for the 'Time Traveller' experience and had a wonderful time. The staff on reception and the the therapists were friendly and made us feel very welcome. We were shown around the facilities and then given time to get changed...More

Thank Joanna M
Anne L, General Manager at St. Pancras Spa, responded to this reviewResponded 3 weeks ago

Dear Joanna Thank you for your lovely feedback, we are very happy that you and your mum enjoyed your experience with us and look forward to welcoming you back to St Pancras Spa very soon. Kind regards Jenny Jones Spa Director

Reviewed 4 weeks ago

We had an enjoyable day at the St Pancras Spa, and there's much to recommend it: the staff were extremely friendly and courteous; the full body massage was good; the range of drinks and snacks throughout the spa was decent; and the pool area has...More

Thank tomhourigan
Anne L, General Manager at St. Pancras Spa, responded to this reviewResponded 3 weeks ago

Dear Mr Hourigan Thank you for having taken the time to share your recent experience with us on TripAdvisor. I am happy to hear you enjoyed your treatments and afternoon tea during your visit. Guest care and high standards are of paramount importance at St...More

Reviewed 7 June 2018

We had a day at the Renaissance Spa and included in our package was an hour massage, this was amazing, I have had lots of neck issues over the years and have had lots of massages, but this one that Mikaela performed was the best...More

Thank Connie0203
Anne L, General Manager at St. Pancras Spa, responded to this reviewResponded 4 weeks ago

Dear Connie Thank you for your lovely feedback, we will of Course pass on your feedback to your therapist. We look forward to welcoming you back soon. Kind regards Jenny Jones Spa Director

Reviewed 24 May 2018 via mobile

My partner and I enjoyed the time travellers package in the couples room mid week. We enjoyed he facilities for a few hours before, the facilities are lovely but not vast and I can imagine the pool gets busy at peak times. Our scrub and...More

1  Thank Laura E
Reviewed 19 May 2018 via mobile

I went here for a 90 minute massage recently. It is very poor value for money (£150+ for a 90 minute treatment) and my therapist seemed to lack any real skill or expertise - struggling to really hit muscles concisely or effectively, and certainly not...More

1  Thank sb1London
Reviewed 18 April 2018

Very odd that this spa has good reviews. Ridiculously over-priced. Robes were old and rough. Place is small and pokey. Receptionist seemed bored and tired. Therapist was brusque and massage was painful and not relaxing in any way. So frustrated I wasted my money at...More

Thank reviewer8022
Anne L, General Manager at St. Pancras Spa, responded to this reviewResponded 23 April 2018

Dear Reviewer8022 Thank you for having taken the time to share your recent experience with us on TripAdvisor. I am shocked to hear of your experience and feel very disappointed that our normally very hire standards we're not experienced. I would like to reassure you...More

Reviewed 10 April 2018 via mobile

Wonderful day here, after of the bustle of outside this is such a tranquil experience, loved it. Would recommend

Thank S B
Reviewed 28 March 2018 via mobile

I had a massage with my daughter last week with Maria and Natalie; it was the best massage i have had so far. I would highly recomend this spa as the team was very professional,friendly ans welcoming.

Thank NG N
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Questions & Answers
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Heyaych
1 March 2015|
Answer
Response from Capriceleehelm |
I believe it's a flat £75 to use the spa facilities on top of a stay. This gives you 4 hours use
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