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Open today: 10:15 - 18:15
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Spa disaster

Every disappointed with spa facilities swimmnig pool really tiny and not in use .Jacuzzi looks like... read more

Reviewed 11 March 2018
ZDZISLAW i KATA... D
via mobile
Good massage, not the best customer service

Booked a spa and massage package with a glass of prosecco on treatwell for myself and a friend... read more

Reviewed 17 November 2017
Rosietovey
,
Macot-la-Plagne, France
via mobile
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Traveller Overview
  • Excellent10%
  • Very good13%
  • Average16%
  • Poor14%
  • Terrible47%
11 Mar 2018
“Spa disaster”
17 Nov 2017
“Good massage, not the best customer service ”
About
Spa located on the third floor of the eco-friendly five star award winning Hotel Rafayel on the Left Bank on Lombard Road. Guests are invited on a guided journey to promote health, happiness and fulfilment while improving personal balance. Various...more
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Hours Today: 10:15 - 18:15
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Suggested duration: < 1 hour
Contact
34 Lombard Road | Battersea, London SW11 3RF, England
Website
+44 20 7801 3642
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Reviews (68)
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1 - 10 of 67 reviews
Reviewed 20 June 2018 via mobile

Attended a Spa day with my sister today for her birthday. We had use of facilities and treatments. From the minute we walked till the end of our visit it was an absolutely amazing experience. I would definitely recommend this spa to everyone. Staff was...More

Thank Damini M
Reviewed 11 June 2018

Had a fantastic day at this spa. Excellent massage. Staff were lovely. Enjoyed the relaxation room, steam room and jacuzzi after the treatment then spent the rest of the afternoon relaxing on the loungers on the terrace. Will definitely be returning.

Thank user2018565
Reviewed 11 June 2018 via mobile

Me and my partner loved it here 😭, absolutely amazing! we will definitely be coming again! great staff!

Thank 123Marnie
Reviewed 24 May 2018 via mobile

Dear Hotel Management, I visited Hotel Rafayel using a voucher bought from your merchant, for an afternoon tea and 1x 45minute treatment for two for £157. On arriving for my spa treatment, we were waiting in the waiting area and on time for our treatment...More

Thank shahprk
Reviewed 11 March 2018 via mobile

Every disappointed with spa facilities swimmnig pool really tiny and not in use .Jacuzzi looks like small round bath.Gim equipment old.Sauna tiny.I would not call this SPA at all .Only one good thing about it was treatments we had back ,neck,and shoulder massage every relaxing...More

Thank ZDZISLAW i KATA... D
Malcolm_Bass, Guest Relations Manager at River Wellbeing Spa, responded to this reviewResponded 24 March 2018

Dear Customer Thank you for leaving a review regarding your recent spa break. Although our gym & spa are modestly sized & spread over just 2,200 sq.ft., the facilities have been uniquely designed within economy of space to give our guests a sense of comfort...More

Reviewed 6 January 2018 via mobile

A friend and i jooked this as a little treat to each other and it truly was dreadful. We both had hot stone massage my therapist burnt me twice with the stones leaving marks on my skin. The so called spa was very small and...More

Thank Lucy S
Reviewed 17 November 2017 via mobile

Booked a spa and massage package with a glass of prosecco on treatwell for myself and a friend. Our massage was very nice - and the massage room very clean. As we’d read on reviews the actual spa area is quite small. This didn’t bother...More

1  Thank Rosietovey
Reviewed 4 October 2017

We went to this hotel for my birthday. This was a surprise from my daughter. We travelled to London and managed to find the hotel after walking for 30 minutes through council estates and a field. The hotel was nice inside. We had the afternoon...More

2  Thank Yvonne G
Reviewed 6 August 2017 via mobile

The spa have just small cold pool and hidromassage, steam room and small gym. But the receptionist was nice and we had at really good back massage and facial treatment.

Thank paige20162016
Reviewed 6 March 2017

We booked a girly day out for a friend's 30th birthday party. We were not informed beforehand that the hydrotherapy pool (ie. 1 of the 2 facilities) was out of service. From the off, the staff were rude, dismissive and unprofessional. There was NO running...More

Thank Blokeandbird
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Questions & Answers
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CO02_13
24 August 2017|
Answer
Response from Navin M | Property representative |
Hotel guests can use this facility for free.
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