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River Wellbeing Spa

34 Lombard Road | Battersea, London SW11 3RF, England
+44 20 7801 3642
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Extremely poor staff with no training to deal with complaint

Dear Hotel Management, I visited Hotel Rafayel using a voucher bought from your merchant, for an... read more

Reviewed 3 days ago
shahprk
,
London, United Kingdom
via mobile
Spa disaster

Every disappointed with spa facilities swimmnig pool really tiny and not in use .Jacuzzi looks like... read more

Reviewed 11 March 2018
ZDZISLAW i KATA... D
via mobile
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Traveller Overview
  • Excellent7%
  • Very good12%
  • Average16%
  • Poor15%
  • Terrible50%
4 Oct 2017
“Birthday - SPA and Afternoon Tea”
3 days ago
“Extremely poor staff with no training to deal with complaint”
About
Spa located on the third floor of the eco-friendly five star award winning Hotel Rafayel on the Left Bank on Lombard Road. Guests are invited on a guided journey to promote health, happiness and fulfilment while improving personal balance. Various...more
Open Now
Hours Today: 10:15 - 18:15
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Suggested duration: < 1 hour
Contact
34 Lombard Road | Battersea, London SW11 3RF, England
Website
+44 20 7801 3642
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1 - 10 of 64 reviews

Reviewed 3 days ago via mobile

Dear Hotel Management, I visited Hotel Rafayel using a voucher bought from your merchant, for an afternoon tea and 1x 45minute treatment for two for £157. On arriving for my spa treatment, we were waiting in the waiting area and on time for our treatment...More

Thank shahprk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

Every disappointed with spa facilities swimmnig pool really tiny and not in use .Jacuzzi looks like small round bath.Gim equipment old.Sauna tiny.I would not call this SPA at all .Only one good thing about it was treatments we had back ,neck,and shoulder massage every relaxing...More

Thank ZDZISLAW i KATA... D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malcolm_Bass, Guest Relations Manager at River Wellbeing Spa, responded to this reviewResponded 24 March 2018

Dear Customer Thank you for leaving a review regarding your recent spa break. Although our gym & spa are modestly sized & spread over just 2,200 sq.ft., the facilities have been uniquely designed within economy of space to give our guests a sense of comfort...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018 via mobile

A friend and i jooked this as a little treat to each other and it truly was dreadful. We both had hot stone massage my therapist burnt me twice with the stones leaving marks on my skin. The so called spa was very small and...More

Thank Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 November 2017 via mobile

Booked a spa and massage package with a glass of prosecco on treatwell for myself and a friend. Our massage was very nice - and the massage room very clean. As we’d read on reviews the actual spa area is quite small. This didn’t bother...More

1  Thank Rosietovey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017

We went to this hotel for my birthday. This was a surprise from my daughter. We travelled to London and managed to find the hotel after walking for 30 minutes through council estates and a field. The hotel was nice inside. We had the afternoon...More

1  Thank Yvonne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017 via mobile

The spa have just small cold pool and hidromassage, steam room and small gym. But the receptionist was nice and we had at really good back massage and facial treatment.

Thank paige20162016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2017

We booked a girly day out for a friend's 30th birthday party. We were not informed beforehand that the hydrotherapy pool (ie. 1 of the 2 facilities) was out of service. From the off, the staff were rude, dismissive and unprofessional. There was NO running...More

Thank Blokeandbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2017 via mobile

Dirty, not well maintained, hydropool was not working with no expaination, jacuzzi was too hot to sit in and also smelled. I would. It recommend this spa. The afternoon tea was eatable but that was it.

Thank Ellen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2017

Absolutely terrible service, managers feel they can shout at you. They kept my card after we checked out to make charges to without my permission.

Thank Indresh U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2017

I didn't stay in the hotel but the spa was lovely. Staff (Ben I think) was so friendly and helpful. We were given a discount as the hydro pool wasn't working. All treatments were amazing. We had Prosecco and a very relaxing stay. Thanks for...More

Thank Stephanie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malcolm_Bass, Director of Sales at River Wellbeing Spa, responded to this reviewResponded 21 March 2018

Dear Stephanie Thank you for your very positive review. I would ask you to please reach out to me at riverwellbeingspa@hotelrafayel.com. I would welcome the opportunity to talk with you personally with a view to improving your next visit. Kind regards River Wellbeing Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & Answers
CO02_13
24 August 2017|
Answer
Response from Navin M | Property representative |
Hotel guests can use this facility for free.
0
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