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River Wellbeing Spa

34 Lombard Road | Rafayel on the Left Bank - Hotel & Spa, London SW11 3RF, England
+44 20 7801 3642
Review Highlights
Dont waste your money

A friend and i jooked this as a little treat to each other and it truly was dreadful. We both had... read more

Reviewed 6 January 2018
Lucy S
London, England, United Kingdom
via mobile
Good massage, not the best customer service

Booked a spa and massage package with a glass of prosecco on treatwell for myself and a friend... read more

Reviewed 17 November 2017
Macot-la-Plagne, France
via mobile
Read all 63 reviews
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Spa located on the third floor of the eco-friendly award winning Hotel Rafayel on the Left Bank. Various spa treatments available include massages, facials, manicures and pedicures. Spa facilities include sauna, steam room, jacuzzi, exercise and hydrotherapy pool and gym. Seasonal offers available for guests staying at the hotel. Please phone/email spa directly for more information.
  • Excellent7%
  • Very good12%
  • Average15%
  • Poor15%
  • Terrible51%
4 Oct 2017
“Birthday - SPA and Afternoon Tea”
6 Jan 2018
“Dont waste your money”
Open Now
All hours
Hours Today: 10:00 - 18:30
Suggested Duration: 1-2 hours
34 Lombard Road | Rafayel on the Left Bank - Hotel & Spa, London SW11 3RF, England
+44 20 7801 3642
Write a ReviewReviews (63)
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1 - 10 of 62 reviews

Reviewed 6 January 2018 via mobile

A friend and i jooked this as a little treat to each other and it truly was dreadful. We both had hot stone massage my therapist burnt me twice with the stones leaving marks on my skin. The so called spa was very small and...More

Thank Lucy S
Reviewed 17 November 2017 via mobile

Booked a spa and massage package with a glass of prosecco on treatwell for myself and a friend. Our massage was very nice - and the massage room very clean. As we’d read on reviews the actual spa area is quite small. This didn’t bother...More

1  Thank Rosietovey
Reviewed 4 October 2017

We went to this hotel for my birthday. This was a surprise from my daughter. We travelled to London and managed to find the hotel after walking for 30 minutes through council estates and a field. The hotel was nice inside. We had the afternoon...More

1  Thank Yvonne G
Reviewed 6 August 2017 via mobile

The spa have just small cold pool and hidromassage, steam room and small gym. But the receptionist was nice and we had at really good back massage and facial treatment.

Thank paige20162016
Reviewed 6 March 2017

We booked a girly day out for a friend's 30th birthday party. We were not informed beforehand that the hydrotherapy pool (ie. 1 of the 2 facilities) was out of service. From the off, the staff were rude, dismissive and unprofessional. There was NO running...More

Thank Blokeandbird
Reviewed 19 February 2017 via mobile

Dirty, not well maintained, hydropool was not working with no expaination, jacuzzi was too hot to sit in and also smelled. I would. It recommend this spa. The afternoon tea was eatable but that was it.

Thank Ellen B
Reviewed 7 February 2017

Absolutely terrible service, managers feel they can shout at you. They kept my card after we checked out to make charges to without my permission.

Thank Indresh U
Reviewed 1 February 2017

I didn't stay in the hotel but the spa was lovely. Staff (Ben I think) was so friendly and helpful. We were given a discount as the hydro pool wasn't working. All treatments were amazing. We had Prosecco and a very relaxing stay. Thanks for...More

Thank Stephanie M
Reviewed 2 December 2016 via mobile

We arrived a little late so apparently missed the massage we booked included in the half day treatment. The gowns were a little dated as were the slippers - glad we brought our own. The facilities were small but adequate as it was early it...More

1  Thank MsBaileyz
Reviewed 13 November 2016 via mobile

I am a qualified massage therapist and have traveled the world enjoying different massages. My partner booked a couples massage at this Elimis certified spa. It was by far the worst massage I have ever had. The therapist was putting pressure on my spine, had...More

Thank 674kavanc
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Questions & Answers
24 August 2017|
Response from Sashaitsme | Property representative |
Hotel guests can use this facility for free.