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Santander Cycles

Open Now: 00:00 - 23:59
Open today: 00:00 - 23:59
Review Highlights
Brilliant

I always thought cycling was difficult in London. I tried it out and was proven the contrary. The... read more

Reviewed 1 week ago
Luxembourg2010
,
Luxembourg City, Luxembourg
Excellent fun, keep an eye on time

I haven't ridden a bike in ages and I had a blast riding around Hyde Park. Here there are dedicated... read more

Reviewed 4 weeks ago
JuliaLansley
,
Durban, South Africa
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Traveller Overview
  • Excellent45%
  • Very good19%
  • Average5%
  • Poor6%
  • Terrible25%
Travellers talk about
“boris bikes”(24 reviews)
“hyde park”(64 reviews)
“cycle lanes”(16 reviews)
About
Santander Cycles is London's self-service, bike-sharing scheme for short journeys. You can hire a bike from as little as £2. Simply go to any docking station with your bank card and touch the screen to get started. There's no need to book - hire a...more
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Hours Today: 00:00 - 23:59
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Contact
London SW1H 0TL, England
Website
+44 343 222 1234
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Reviews (508)
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1 - 10 of 364 reviews
Reviewed 1 week ago

I always thought cycling was difficult in London. I tried it out and was proven the contrary. The renting of the cycles is easy with a credit card, no prior registration, no waiting time, very convenient. The bicycles are in very good condition and can...More

Date of experience: December 2018
Thank Luxembourg2010
Reviewed 1 week ago

So the scheme is very similar to one in my home town and I understood it was only 'GBP2 per day' if the trip was less than 30 minutes. Easy I thought I will just dock and get a new bike cause there are stations...More

Date of experience: December 2018
Thank Graham_Nicholson
Reviewed 2 weeks ago

We were a family of four visiting from Australia for Christmas. As the weather was good Christmas Day we decided to hire the bikes close to where we were staying in Chelsea. Instructions were clear and we understood it was 2 pounds to hire and...More

Date of experience: December 2018
Thank obrienpsjm
Reviewed 2 weeks ago via mobile

First, few words on what is really great with Santander's cycles: - the bicycles are really great, easy to adapt to anyone and easy to ride (3 gears and not that heavy) - the Customer Service is quick to pick up the phone and very...More

Date of experience: January 2019
Thank 368sacham
Reviewed 3 weeks ago

This was so misleading! We rented the bikes thinking that it would only cost 2£ a day, but it charged so much more after I returned from holiday. The traffic was down on christmas day, so we thought riding a bike for 2£ a day...More

Date of experience: December 2018
1  Thank xmlx
Reviewed 3 weeks ago via mobile

Make sure you read the fine print! It’s £2 to access the bikes, but then £2 PER 30 MINUTES that you actually use the bikes. Just be aware.

Date of experience: December 2018
1  Thank lolk1991
Reviewed 4 weeks ago

I haven't ridden a bike in ages and I had a blast riding around Hyde Park. Here there are dedicated cycle lanes so you don't have to watch out for cars, just other cyclists and pedestrians. We just kept the bikes for a few minutes...More

Date of experience: November 2018
Thank JuliaLansley
Reviewed 16 November 2018 via mobile

Totally misleading information on the terminal. It says that "it costs £2 to access the bikes for 24 hours" but the truth is that you have to pay £2 for each 30 minutes journey or less.

Date of experience: November 2018
1  Thank StefanosV35
Reviewed 15 November 2018

I live in south London and when my bike is in for servicing I use a Boris bike, there were no bikes available at one dock so I went to the next one, the screen was broken on one side and the other side was...More

Date of experience: November 2018
Thank James C
Reviewed 5 November 2018

Santander Cycles (or Boris Bikes) was a brilliant touch during an absolutely mad early morning London visit! For some reason, I ended up getting overcharged but I was able to settle the issue with ease and received the appropriate refund, by providing my receipt, as...More

Date of experience: December 2017
Thank AthinoulaM1
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Questions & Answers
Ask a question
L K
4 November 2018|
AnswerShow all 2 answers
Response from Thomas M | Reviewed this property |
We had the same problem. We had gotten 3 codes for 3 bikes, only 2 codes worked. So I sent my wife and daughter off and I didn’t get to ride. A few weeks later on our credit card bill I was charged as if I had gotten that... More
0
Votes
Bori B
18 October 2018|
AnswerShow all 3 answers
Response from janeandmo | Reviewed this property |
Did you enter the card code. You should have been allowed another ride within 24 hours. Perhaps the first hadn’t docked. Phone TFL
0
Votes