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Dorothy Perkins

379 Oxford Street, London W1C 2BU, England
44-171-495-6181
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Review Highlights
WILL NEVER USE AGAIN! AVOID AT ALL COSTS!!

- Ordered online 08 May 2018 - Tried to returned goods 10th May 2018 - Label DP supplied was... read more

Reviewed 6 days ago
CJSheps
,
London, United Kingdom
Customer non service

Dorothy perkins on line customer service is terrible. 3 weeks on from ordering goods and the only... read more

Reviewed 1 week ago
susan W
,
Hertford, United Kingdom
via mobile
Read all 23 reviews
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Dorothy Perkins offers affordable, mainstream clothing for men and women.
  • Excellent21%
  • Very good13%
  • Average0%
  • Poor0%
  • Terrible66%
6 days ago
“WILL NEVER USE AGAIN! AVOID AT ALL COSTS!!”
1 week ago
“Customer non service”
Closed Now
Hours
Hours Today: 08:30 - 21:00
LOCATION
379 Oxford Street, London W1C 2BU, England
Mayfair
CONTACT
Website
44-171-495-6181
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1 - 10 of 19 reviews

Reviewed 6 days ago

- Ordered online 08 May 2018 - Tried to returned goods 10th May 2018 - Label DP supplied was invalid and Post Office would not accept the goods. - Tried to call Customer Service but a recorded message tells you that they are ‘too busy...More

Thank CJSheps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Dorothy perkins on line customer service is terrible. 3 weeks on from ordering goods and the only contact was one phone call asking if I had received the goods? A week later an email asking the same!! Don't call them, they just say busy and...More

Thank susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018

Shopped online. Parcel never turned up. Apparently I told the Hermes delivery person I refused the package. Strange as I was in all day and he never turned up. I’ve tried to call DP and left holding for over 45 mins. When I finally got...More

Thank SpecialKM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 February 2018 via mobile

Ordered two black coats on Sunday 25th February as I needed one for a funeral I was attending on Thursday 1st March so I paid to express next day delivery- should have been with me at the latest today Tuesday 27th but it hasn’t even...More

Thank Becky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018

Dorothy Perkins shop always has lots of offer and staff friendly and helpful but the customer service online help is completely the opposite! Tried so many times to get through but couldn't stand waiting on the phone but eventually got through after over 30 minutes...More

Thank duckroast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

Tried to get through to customer services for over 5 weeks only to be told it will be 40 minutes or get cut off. I have been waiting for a refund for over 5 weeks but can't get through to give any details of my...More

Thank Kath M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

Ringing Dorothy Perkins of over 40 mins waiting time. Over a period of 5 days and several times in a day to be told it's over 30 mins waiting time. They need to get there fingers out and employ more people. Returning an order and...More

Thank Number82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

Love this store always helpful staff. Nice dresses. Unfortunately a bit small store as the choice limited.

Thank InnaJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2017 via mobile

I was excited to visit here and was impressed with the style of the items and the prices, kind of like DressBarn. The quality wasn't amazing but I did find a dress that was really unique.

Thank ashley l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016 via mobile

I'm completely disappointed with Dorothy Perkins iv shopped with them for years and I placed an order on the 26th December for next day delivery,I did not receive it i spent 1/2 hour on phone waiting to get through on Wednesday to be told it...More

Thank juliejohnson37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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