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Dorothy Perkins

379 Oxford Street, London W1C 2BU, England
44-171-495-6181
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STILL WAITING FOR MY £100 refund

I sent my refund over two weeks ago, there has been no confirmation on the refund. I have emailed... read more

Reviewed 4 weeks ago
sanaqazi
,
Cardiff, United Kingdom
via mobile
Sent worn top

Purchased a top from them online and when it arrived it stank of perfume and had deodorant marks... read more

Reviewed 14 July 2018
113tam
,
Croydon, United Kingdom
Read all 27 reviews
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Dorothy Perkins offers affordable, mainstream clothing for men and women.
  • Excellent18%
  • Very good11%
  • Average0%
  • Poor0%
  • Terrible71%
4 weeks ago
“STILL WAITING FOR MY £100 refund”
14 Jul 2018
“Sent worn top”
Closed Now
Hours
Hours Today: 12:00 - 18:00
LOCATION
379 Oxford Street, London W1C 2BU, England
Mayfair
CONTACT
Website
44-171-495-6181
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1 - 10 of 23 reviews

Reviewed 4 weeks ago via mobile

I sent my refund over two weeks ago, there has been no confirmation on the refund. I have emailed, rang, facebook messaged, tweeted and DMed but there has been no response. I am starting to get really angry and frustrated at their poor customer service....More

Thank sanaqazi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2018

Purchased a top from them online and when it arrived it stank of perfume and had deodorant marks under the arm holes. It had clearly been worn - returned it stating this and not even an apology. They obviously do not check their returned items...More

Thank 113tam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2018

Was sent the wrong sizes. It took over 1 month and over 20 emails back and forth to finally *return* the items at my expense. I am still trying to get a refund for mdse & compensation for return postage. No matter what you ask,...More

Thank SadieTravels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 June 2018 via mobile

I have received no contact from customer service or your Castleford branch so thought this might be worth a try! My mother visited your store in Castleford (Friday 8th June) and tried on a dress that she wanted for the next day (a wedding) the...More

Thank poonuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2018

- Ordered online 08 May 2018 - Tried to returned goods 10th May 2018 - Label DP supplied was invalid and Post Office would not accept the goods. - Tried to call Customer Service but a recorded message tells you that they are ‘too busy...More

1  Thank CJSheps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

Dorothy perkins on line customer service is terrible. 3 weeks on from ordering goods and the only contact was one phone call asking if I had received the goods? A week later an email asking the same!! Don't call them, they just say busy and...More

Thank susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018

Shopped online. Parcel never turned up. Apparently I told the Hermes delivery person I refused the package. Strange as I was in all day and he never turned up. I’ve tried to call DP and left holding for over 45 mins. When I finally got...More

Thank SpecialKM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2018 via mobile

Ordered two black coats on Sunday 25th February as I needed one for a funeral I was attending on Thursday 1st March so I paid to express next day delivery- should have been with me at the latest today Tuesday 27th but it hasn’t even...More

Thank Becky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018

Dorothy Perkins shop always has lots of offer and staff friendly and helpful but the customer service online help is completely the opposite! Tried so many times to get through but couldn't stand waiting on the phone but eventually got through after over 30 minutes...More

Thank duckroast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

Tried to get through to customer services for over 5 weeks only to be told it will be 40 minutes or get cut off. I have been waiting for a refund for over 5 weeks but can't get through to give any details of my...More

Thank Kath M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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