Heavens is intended to be a safe place for LGBTQ individuals, but it appears that the security at the door may harbour some form of homophobia (funny, right?). While there are no gender fluid clothes that distinguish us as queer people, it seems as though security is judging us for wearing specific items of everyday apparel. My buddies and I both dress in pretty conventional (if not outright heterosexual attire) apparel as gay men, including myself. We choose not to dress in ostentatious attire of any kind, and that is our personal preference. Just for wearing everyday clothes (not fancy), my female friend, my boyfriend, and I were asked to leave the wait. The reason they gave us was that we weren’t queer and that we weren’t regular customers. I tried to show them videos of me in Heaven to prove that I’m a regular customer and show them my pride parade videos but they said “we don’t wanna see sh*t in your phone” and kicked us out. Please check the security footage as we politely requested them and tried to explain that we are queer people and they were being rude to us. So now the security of Heaven decides who is gay or hetero based on their dressing. Never thought about it. Me being judged for not being Gay just cause i dress very masculine. Wowww … thanks for such experience Heaven. You need to improve your staff/security.

The bouncer purposely bumped into me & then proceeded to grab me by the arms so tell me they felt disrespected by something I apparently did 3 or 4 months ago. When I told them I have no idea what you’re talking about & tried to walk away as I was literally going home she only grabbed onto me tighter & decided to get more in face. Her friend just stood in the corner watching. I cannot explain how much of an issue the staff is at this place. It’s really awful I haven’t had a good experience for years. No matter how many times you complain nothing changes I will NEVER return to this establishment.

Disrespectful, outrageous security. I will make sure to take this matter further as it is against any law how they treat people. Every single person working on the door there should be fired. In my whole life I have never been treated this way. That place is nothing what is stands for. Avoid to not ruin yourself a night and in the name of protest for racist arrogant and full of complex horrible human beings calling themselves security. Shame on you!!!

DO NOT GO THERE. The security stuff on entrance is disrespectful and extremy rude. In my whole life I have never been treated this way. The 'lady manager' pushed out from queue my friend for nothing after over 1.3h hour waiting. The security guy started shouting at me, because I tried to ask question to understand why my friend was not allowed for entrance, even though I am older then him. I used to go to Heaven before, however went first time with friends whose origin is other than white, I have a strong feeling that this caused issue. I won't back to this club anymore.

Sh*t place, sh*t security with sh*t morals who weren’t raised right. was having a good night when all of a sudden I got approached by 5 security telling me i need to leave. did absolutely nothing wrong so I walked away from the security. this b then puts me in a headlock dragging my head down. I was asking the whole night what i did wrong. wasn’t getting an answer so i was chatting sh*t to the guards outside. woke up with a bloodshot, swollen eye. i went back a week after to make amends and try get let in. one of the security from that night was so angry just from seeing me she started talking all hostile and pointing her finger at me chatting “you came up to me, get out my face” weird security working a minimum wage job with a power trip… get a f-ing life.

Discriminatory and rude door staff . My husband and I were discriminated at the door by front door staff . Denied access with no real reason but a bunch of fake excuses … seen other reviews now , it seems aguan is a big issue in this place , very sad and disappointing

Soooooo disappointed. Me and some friends queued up for OVER AN HOUR to enter, to which upon entry our friends was successful however me and my boyfriend was asked to step aside as it apparently was a “members only” night. Our friends are Infact a gay couple and have no such thing as a membership however was allowed entry as opposed to us. We was supposed to be celebrating our friends 30th birthday however was forced to miss out and get a taxi home. The door staff was nothing but arrogant, dismissive and rude. I have never been spoke to/treated so badly before when we are just trying to enjoy our night/ celebrate a friend’s birthday.

The security lady ( I believe is from Pakistan or Indian) is very rude and shouting to people with no reason (even if you try to be polite towards her). She is very disrespectful and she uses her power as security to intimidate people threatening about to kick people out from the club. So disappointed this place hired people like that. I would not advise my friend to go there

Bouncers are some of the nastiest people I have ever met. One said my friend was intoxicated when she clearly wasn’t and sent us all away. Her colleagues agreed with us that she wasn’t but said they couldn’t do anything because the woman had already made the decision. One told us to come back in 30 minutes and when we did, their colleagues screamed at us for trying to get in again. I really don’t understand what their problem is

I had a disappointing experience at Heaven in Soho. The staff's rude and disrespectful behavior towards guests, including manhandling someone who was complying with their requests, left a lasting negative impression. Security service needs improvement as they were clearly unaware of the reasoning behind several patrons removal from the venue. Deena and Kay were blatantly disrespectful because they were completely ignorant of the situation but were very aggressive in the way they handled the situation. I would not recommend this venue as it does not represent the welcoming club scene that other London places do.