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Review Highlights
Not "first class" in the least

I was excited by the sound of the first class lounge in Euston station as a place to spend some... read more

Reviewed 2 days ago
Oxford, United Kingdom
We missed our train from London Euston

We missed our train from London Euston to Liverpool on friday as our connecting train was cancelled... read more

Reviewed 2 days ago
Dermot T
Read all 1 137 reviews
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Traveller Overview
  • Excellent35%
  • Very good21%
  • Average11%
  • Poor12%
  • Terrible21%
Travellers talk about
“kings cross”(94 reviews)
“london euston”(60 reviews)
“standard class”(41 reviews)
Suggested duration: < 1 hour
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London LA1 5NW, England
+44 344 556 5650
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Reviews (1 137)
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1 - 10 of 1 107 reviews
Reviewed yesterday via mobile

Two journeys, two days, repeated failings... 🚊 Both days we had reserved seats that didn’t even exist. Same problem second day, different excuses. Multiple passengers standing the whole way to London and back then repeated the next day 🤦‍♂️ One severely travel sick passenger and...More

Thank Thatdivingguy
Reviewed 2 days ago

I was excited by the sound of the first class lounge in Euston station as a place to spend some time before catching the Caledonian Sleeper up to Edinburgh. I have spent time in airport lounges and assumed that this would be at an equivalent...More

1  Thank Voyageur613
Reviewed 2 days ago

We missed our train from London Euston to Liverpool on friday as our connecting train was cancelled from East Croydon. When we arrived at Euston following the train's departure, we approached the Virgin help desk and explained our situation to Jorge, who was very gracious....More

Thank Dermot T
Reviewed 2 days ago via mobile

Nine hours to travel from Edinburgh to London. Nine. Hours. Services cancelled from Edinburgh and train staff sent us to Glasgow only to join a queue of hundreds of people standing in the station waiting for cancelled trains from Glasgow. Edinburgh trains started running as...More

Thank mcstjb
Reviewed 2 days ago

Virgin Trains has been returned to the time-honoured L.N.E.R. (London and North Eastern Railways) of old. We travelled York to London in 'economy' and London to Edinburgh in 'First Class'. In each class, the seating was comfortable, the service good and the ride quiet and...More

Thank 88Duncans
Reviewed 2 days ago via mobile

We traveled from Liverpool lime street to London Euston in coach car F. The ride was excellent with good service. Not a lot of luggage space if using larger luggage. Lots of space for carry on an backpacks. I would board early if you have...More

Thank Joyce P
Reviewed 5 days ago via mobile

Took the train from London to Manchester. It was a two hour ride. very comfortable. Cars were clean. My family and I felt safe and I would definitely use them again. Priced reasonably.

Thank bug88
Reviewed 6 days ago

this was a great trip we travelled first class and even had the use of the first class lounges at Liverpool Lime St and Euston London well stocked up and drinks flowing on train too

Thank Dave J
Reviewed 1 week ago via mobile

First class travel was outstanding in every way. Service is fantastic. Food is delicious. Drinks and refreshments are constantly offered. Plenty of room for baggage. Well worth the difference in price. Particularly affordable if you are traveling alone or just paying for yourself. It really...More

Thank panda2373
Reviewed 1 week ago

We traveled first class on virgin trains and had fantastic experience,the staff were very friendly and nothing was a bother to them,the full English breakfast was lovely and snacks and drinks was plentiful,we will certainly be traveling again with virgin,

Thank marywishart
View more reviews
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Questions & Answers
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Tanbir S
26 July 2018|
AnswerShow all 16 answers
Response from Daryl T | Reviewed this property |
The fact there is only one name on each of the tickets and it is the same should not matter as long as all of the tickets are valid. Your name will be on them all as the lead person who placed the booking so I would not... More
Devina J
10 July 2018|
AnswerShow all 6 answers
Response from Sunnydaye11 | Reviewed this property |
Yes, although I found it was still very warm (this was before current heatwave). Layers may be a good idea.
Anne L
17 May 2018|
AnswerShow all 3 answers
Response from Michael H | Reviewed this property |
Anne, The food in the afternoon doesn't seem to be that inspirational for your ticket so when you get the chance, go on a morning train that has breakfast, which is fantastic and cooked to order from a choice, plus juices... More