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Review Highlights
Hit and miss

I generally rate Virgin Trains and think their staff tend to be great, the trains relatively clean... read more

Reviewed yesterday
Barcelona, Spain
via mobile
Too expensive and trains to cramped

Whist the service is mostly on time and the staff pleasant enough, the value for money is poor... read more

Reviewed yesterday
via mobile
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Traveller Overview
  • Excellent34%
  • Very good21%
  • Average12%
  • Poor13%
  • Terrible20%
Travellers talk about
“kings cross”(94 reviews)
“london euston”(65 reviews)
“standard class”(42 reviews)
Suggested duration: < 1 hour
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London LA1 5NW, England
+44 344 556 5650
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Reviews (1 198)
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1 - 10 of 1 164 reviews
Reviewed today via mobile

First off, I had the worst customer service ever on the phone with them so it was a terrible start. If it wasn’t for the comfy seats it would be a one star review. Horrible food in first class, no welcome onboard, jerky service and...More

Thank lisawlg
Reviewed yesterday

Paid for first class and I’d wished I hadn’t! Was treated quite harshly. Seems as though those that work in FC would rather they didn’t.

Thank lpb1966
Reviewed yesterday via mobile

I generally rate Virgin Trains and think their staff tend to be great, the trains relatively clean and comfortable. However, it seems that more often than not of late that I get table seats with no working electrical outlet. Bit annoying when using etickets and...More

Thank Kovalyova
Reviewed yesterday via mobile

Whist the service is mostly on time and the staff pleasant enough, the value for money is poor, even if you buy a few weeks in advance, (you only pay a fair price if you book months in advance), the trains are to cramped and...More

Thank N15SouthernRailway
Reviewed 3 days ago via mobile

I paid £53 and I had to stand up all through out the journey from London Euston to Birmingham. My disability is visible yet the train staff just looked at me and ignored me and walk past me. I have used London West Midland trains...More

2  Thank N M
Reviewed 4 days ago

£70 train ticket, okay fine.. but really, you want to charge £3.00 to use the WiFi... then seems you block various sites, so its not really full Internet access. I thought I was back in 2005.. come on Virgin, you could do better

Thank stephenwG3346KY
Reviewed 4 days ago via mobile

Travelled on Wednesday morning from Wolverhampton to Euston with my daughter who suffers with agrophobia and panic attacks, we had booked assistance as she's disabled and I can't thank the staff enough they were brilliant, my daughter hadn't been on a train for 2 years...More

Thank Skoobiesue
Reviewed 6 days ago

Took train from Liverpool to London. Booking was a NIGHTMARE. I checked it out and all worked. Then when my trip confirmed I tried to book on line and it kept saying you dont have permission to access. I wrote to them 20 times. They...More

Thank FJB774
Reviewed 6 days ago via mobile

Every year I visit London for New year Book accommodation before October Then train tickets But not this year Tickets cannot be confirmed due to rail works.

Thank Butty0108
Reviewed 6 days ago via mobile

Wow!! What vegetarian options do you have ? Egg and cress Nope don’t eat egg ! Cheese ploughman’s Does it have mayo on ? Yep ! Ok nothing then ? You can have some nuts !!!! 2018 a billion pound company can’t even get a...More

Thank Andrew B
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Questions & Answers
Ask a question
7 October 2018|
AnswerShow all 3 answers
Response from Kate A | Reviewed this property |
It depends on how you purchased your ticket. If it is online purchase check the email receipt to see if you can go back to your booking and reserve your seat. You could also check if you can upgrade your ticket, if you... More
26 July 2018|
AnswerShow all 16 answers
Response from Ian B | Reviewed this property |
Hi, from memory, you do not need to idetify any of the other travellers on the ticket. They only need to show any relevant railcard etc if they are using one on the journey.
Devina J
10 July 2018|
AnswerShow all 6 answers
Response from Sunnydaye11 | Reviewed this property |
Yes, although I found it was still very warm (this was before current heatwave). Layers may be a good idea.