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Royale Retreat Spa

12 Vale Road, Royal Tunbridge Wells TN1 1BP, England
+44 1892 512909
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Review Highlights
Lovely spa, limited customer service

I attended this spa with my mother and sister for a family treat. There was a little difficulty... read more

Reviewed 24 February 2018
Becca N
via mobile
Great

Visited here today as a last minute trip due to our original plans being cancelled because of bad... read more

Reviewed 11 December 2017
Hayleyl27
via mobile
Read all 90 reviews
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Traveller Overview
  • Excellent23%
  • Very good16%
  • Average16%
  • Poor15%
  • Terrible30%
Travellers talk about
“steam room”(12 reviews)
“lovely spa”(5 reviews)
About
At the heart of the Spa Town: The Royale Retreat Day Spa and Health Club is a beautifully transformed and newly refurbished property situated within the post office square in the heart of Royal Tunbridge Wells Spa Town. This truly magnificent...more
Open Now
Hours Today: 10:00 - 18:00
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Contact
12 Vale Road, Royal Tunbridge Wells TN1 1BP, England
Website
+44 1892 512909
Write a ReviewReviews (90)
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All reviews
"steam room"
in 12 reviews
"infrared sauna"
in 6 reviews
"lovely spa"
in 5 reviews
"herbal tea"
in 3 reviews
"my mum"
in 5 reviews
"mini treatments"
in 2 reviews
"black slate"
in 2 reviews
"water provided"
in 2 reviews
"under maintenance"
in 2 reviews
"light lunch"
in 2 reviews
"treatment rooms"
in 3 reviews
"shoulder massage"
in 2 reviews
"relaxing atmosphere"
in 2 reviews
"spa facilities"
in 2 reviews
"straighteners"
in 4 reviews
"hairdryer"
in 3 reviews
"chloe"
in 3 reviews
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1 - 10 of 90 reviews

Reviewed 24 February 2018 via mobile

I attended this spa with my mother and sister for a family treat. There was a little difficulty upon arrival as the lady had misheard the booking first name when we booked over the phone, so had put the incorrect first name into her system....More

Thank Becca N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna C, Owner at Royale Retreat Spa, responded to this reviewResponded 26 February 2018

Dear Rebecca, Thank you for taking your time to leave your feedback. I am so glad you loved the spa and the ambience we have here, despite of our place being extremely busy that day . That "bulshy" lady was myself and please except my...More

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Reviewed 11 December 2017 via mobile

Visited here today as a last minute trip due to our original plans being cancelled because of bad weather conditions. We were pleasantly greeted by a friendly young man. We were given all informtaion and shown around the spa. There was a sauna, jacuzzi, pool...More

Thank Hayleyl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 13 December 2017

Thank you so much for your feedback ladies.We look forward to seeing you here again soon. Yours in Wellness Royale Retreat Team

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Reviewed 29 November 2017

I can not believe we fell for this place. Just fancied a spa day locally and called the place in the morning. Wasn't told the sauna and steam room are out of order. Just a pool and a jacuzzi. There is no chill out area...More

1  Thank hayesgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 1 December 2017

Dear Ladies, We were delighted to hear that your enjoyed your personalised contouring facial with lymphatic drainage and a 1 hr Swedish massage. It was a last minute booking as you said. On your arrival you both have been advised that our sauna and steam...More

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Reviewed 27 November 2017

A group of 3 of us spent a morning at Royale Retreat including use of the pool, sauna (the steam room was unfortunately under maintenance) and the infra red sauna. We also each had a 40 minute massage booked - it was a lovely morning...More

Thank tophat1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 29 November 2017

Dear Lorna, Thank you so much for your message-we so enjoyed looking after you three ladies. Next time-we will get a bottle of Prosecco ready for you, which you could enjoy afterwards at our Hotel conservatory :-)just an idea:-) We look forward to seeing you...More

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Reviewed 27 October 2017

There was stains on the carpet of the hotel floor, the shower was cramped and I hit my head many times on the temperature control. The bathroom door was also see-through which is not ideal (dont really enjoy my boyfriend seeing me peeing) The room...More

Thank NLRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna C, General Manager at Royale Retreat Spa, responded to this reviewResponded 28 October 2017

Dear Guest, you left a review on the Royale Retreat Spa page. We are Not a hotel -we are a spa and you have not been to our spa. Please could you kindly remove the review, otherwise it will be reported as inappropriate. Much appreciative...More

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Reviewed 22 September 2017

Really cute bar (breakfast room) and garden, however our room was so different from all our friends- room 27 too basic needs a lick of paint bit prison cell like, no draws!!! Really nice staff & yummy breakfast

Thank GinerGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 23 September 2017

This is not a Hotel-we are a Spa-you have not been to the spa during your stay, sorry.

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Reviewed 21 September 2017

Booked in for a spa morning here, and enjoyed the pool, jacuzzi, sauna and steam room, finishing with massages (using a monthly discount) - staff lovely, facilities clean and pleasantMore

Thank minty_mel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 22 September 2017

SPECIAL OFFER:Swimming Pass with a glass of Prosecco - £25 per person:1-3 guests Facilities include: Infra-red Sauna Steam room Heated swimming pool Jacuzzi £25 for additional 25min Back Massage ​ We were delighted to hear that you enjoyed your relaxing spa morning with us, liked...More

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Reviewed 23 July 2017 via mobile

Visited on Sunday, four exteamly disappointed ladies. Facilities not good. Dark especially down the stairs to sauna and steam. Not enough seating Pool side or in sterile reception area. No privacy in changing area See through glass for showers and no individual changing area. The...More

3  Thank Stetess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2017 via mobile

Royale retreat is a lovely place if one seeks relaxation and escape from daily stress. The facilities are great and staff are very welcoming and friendly. I was tempted to go to Royale a Retreat having read an article about the infra red sauna. Royale...More

Thank KSKK97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

The treatments were ok but the facilities are not great. There is a pool (quite cold but otherwise ok), jacuzzi, steam room and hot tub. They were ok but seemed a bit dirty and water very cloudy. The shower and changing facilities were quite small,...More

1  Thank NT1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryna C, General Manager at Royale Retreat Spa, responded to this reviewResponded 7 June 2017

Dear Groupon guest, Your Groupon Deal: price paid £47 per person including 2hr spa use 30min treatments in total afternoon tea:sandwiches, scones, cakes, teas and coffees-served at the hotel conservatory overlooking the garden It is a shame that none of the above was mentioned to...More

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Ask a question
Questions & Answers
plumkent
15 April 2017|
Answer
Response from Maryna C | Property representative |
when booked for a spa package, guests get one towel and one robe each
0
Votes
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