We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royale Retreat Spa

Open Now: 09:00 - 20:00
Open today: 09:00 - 20:00
Save
Share
Review Highlights
Better communication/English needed

Avoid won’t get what you pay for. Timings paid for didn’t work out. Extras paid for won’t be... read more

Reviewed 27 June 2018
liamlangley1
,
London, United Kingdom
via mobile
Lovely spa, limited customer service

I attended this spa with my mother and sister for a family treat. There was a little difficulty... read more

Reviewed 24 February 2018
Becca N
via mobile
Read all 94 reviews
31
All photos (31)
Full view
Traveller Overview
  • Excellent24%
  • Very good17%
  • Average17%
  • Poor14%
  • Terrible28%
Travellers talk about
“steam room”(12 reviews)
“lovely spa”(5 reviews)
About
At the heart of the Spa Town: The Royale Retreat Day Spa and Health Club is a beautifully transformed and newly refurbished property situated within the post office square in the heart of Royal Tunbridge Wells Spa Town. This truly magnificent...more
Open Now
Hours Today: 09:00 - 20:00
See all hours
Contact
12 Vale Road, Royal Tunbridge Wells TN1 1BP, England
Website
+44 1892 512909
Call
Reviews (94)
Filter reviews
94 results
Traveller rating
23
16
16
14
25
Traveller type
Time of year
LanguageEnglish
23
16
16
14
25
Show reviews that mention
All reviewssteam roominfrared saunalovely spamy mummini treatmentsunder maintenancewowcher dealtreatment roomsrelaxing atmospherespa facilitiesstraightenershairdryermasseusecourtesy
FilterEnglish
Updating list...
1 - 10 of 94 reviews
Reviewed 2 days ago via mobile

Booked the Spa-tember treat for £30 and was pleasantly surprised by the amenities available and the treatment we received. The massage was amazing, really good, professional and knows what he was doing. The pool, steam room and sauna were all very nice too. Only issue...More

Thank Sarah W
Reviewed 21 August 2018 via mobile

I wasn't quite sure what to expect from the spa based on the previous reviews and it being a Wowcher deal (I've had mixed Wowcher experiences in the past). We were given specific time slots for aspects of the spa which I wasn't sure about...More

1  Thank rowland7099
Reviewed 5 August 2018 via mobile

I would highly recommend coming for a spa day, the spa is clean, tidy, very therapeutic and calming environment. We visited on a Sunday my friend and I were given treatments carried out by Maryna who was very welcoming on arrival and professional, gave good...More

Thank zanna1204
Reviewed 27 June 2018 via mobile

Avoid won’t get what you pay for. Timings paid for didn’t work out. Extras paid for won’t be given. 👎More

Thank liamlangley1
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 28 June 2018

Dear Liam, We'll try to be as short as you have been in your message, yet the package was quite big, so loads to talk about :-) Spa industry is a multicultural industry and employs people from all over the world and we are proud...More

Reviewed 24 February 2018 via mobile

I attended this spa with my mother and sister for a family treat. There was a little difficulty upon arrival as the lady had misheard the booking first name when we booked over the phone, so had put the incorrect first name into her system....More

Thank Becca N
Maryna C, Owner at Royale Retreat Spa, responded to this reviewResponded 26 February 2018

Dear Rebecca, Thank you for taking your time to leave your feedback. I am so glad you loved the spa and the ambience we have here, despite of our place being extremely busy that day . That "bulshy" lady was myself and please except my...More

Reviewed 11 December 2017 via mobile

Visited here today as a last minute trip due to our original plans being cancelled because of bad weather conditions. We were pleasantly greeted by a friendly young man. We were given all informtaion and shown around the spa. There was a sauna, jacuzzi, pool...More

Thank Hayleyl27
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 13 December 2017

Thank you so much for your feedback ladies.We look forward to seeing you here again soon. Yours in Wellness Royale Retreat Team

Reviewed 29 November 2017

I can not believe we fell for this place. Just fancied a spa day locally and called the place in the morning. Wasn't told the sauna and steam room are out of order. Just a pool and a jacuzzi. There is no chill out area...More

3  Thank hayesgirls
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 1 December 2017

Dear Ladies, We were delighted to hear that your enjoyed your personalised contouring facial with lymphatic drainage and a 1 hr Swedish massage. It was a last minute booking as you said. On your arrival you both have been advised that our sauna and steam...More

Reviewed 27 November 2017

A group of 3 of us spent a morning at Royale Retreat including use of the pool, sauna (the steam room was unfortunately under maintenance) and the infra red sauna. We also each had a 40 minute massage booked - it was a lovely morning...More

Thank tophat1313
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 29 November 2017

Dear Lorna, Thank you so much for your message-we so enjoyed looking after you three ladies. Next time-we will get a bottle of Prosecco ready for you, which you could enjoy afterwards at our Hotel conservatory :-)just an idea:-) We look forward to seeing you...More

Reviewed 27 October 2017

There was stains on the carpet of the hotel floor, the shower was cramped and I hit my head many times on the temperature control. The bathroom door was also see-through which is not ideal (dont really enjoy my boyfriend seeing me peeing) The room...More

Thank NLRT
Maryna C, General Manager at Royale Retreat Spa, responded to this reviewResponded 28 October 2017

Dear Guest, you left a review on the Royale Retreat Spa page. We are Not a hotel -we are a spa and you have not been to our spa. Please could you kindly remove the review, otherwise it will be reported as inappropriate. Much appreciative...More

Reviewed 22 September 2017

Really cute bar (breakfast room) and garden, however our room was so different from all our friends- room 27 too basic needs a lick of paint bit prison cell like, no draws!!! Really nice staff & yummy breakfast

Thank GinerGirl
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 23 September 2017

This is not a Hotel-we are a Spa-you have not been to the spa during your stay, sorry.

View more reviews
Nearby
Nearby HotelsSee all 14 hotels in Royal Tunbridge Wells
Smart and Simple Hotel
232 reviews
.19 km away
One Warwick Park Hotel
292 reviews
.33 km away
Hotel du Vin & Bistro
1 016 reviews
.41 km away
The Tunbridge Wells Hotel
327 reviews
.47 km away
Nearby RestaurantsSee all 323 restaurants in Royal Tunbridge Wells
Casa Da Claudia
190 reviews
.15 km away
Kai's Kitchen
562 reviews
.17 km away
The Warren
297 reviews
.14 km away
Soprano Tapas & Wine Bar
417 reviews
.16 km away
Nearby AttractionsSee all 131 attractions in Royal Tunbridge Wells
Tunbridge Wells Forum
132 reviews
.32 km away
Calverley Grounds
111 reviews
.08 km away
Trinity Theatre
60 reviews
.37 km away
The Parish Church of King Charles the Martyr
20 reviews
.37 km away
Questions & Answers
Ask a question
plumkent
15 April 2017|
Answer
Response from Maryna C | Property representative |
when booked for a spa package, guests get one towel and one robe each
0
Votes