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Royale Retreat Spa

Closed Now: 09:00 - 20:00
Open today: 09:00 - 20:00
Review Highlights
Better communication/English needed

Avoid won’t get what you pay for. Timings paid for didn’t work out. Extras paid for won’t be... read more

Reviewed 27 June 2018
liamlangley1
,
London, United Kingdom
via mobile
Lovely spa, limited customer service

I attended this spa with my mother and sister for a family treat. There was a little difficulty... read more

Reviewed 24 February 2018
Becca N
via mobile
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Traveller Overview
  • Excellent23%
  • Very good17%
  • Average16%
  • Poor15%
  • Terrible29%
Travellers talk about
“steam room”(13 reviews)
“lovely spa”(5 reviews)
About
At the heart of the Spa Town: The Royale Retreat Day Spa and Health Club is a beautifully transformed and newly refurbished property situated within the post office square in the heart of Royal Tunbridge Wells Spa Town. This truly magnificent...more
Closed Now
Hours Today: 09:00 - 20:00
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Contact
12 Vale Road, Royal Tunbridge Wells TN1 1BP, England
Website
+44 1892 512909
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Reviews (96)
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1 - 10 of 96 reviews
Reviewed 8 November 2018 via mobile

We got there at 12 and rang to ask where to park, as there wasn't any where and placed on a very busy street. When we got there, had promptly giving a health and safety form to fill in, then the lady rushed off to...More

Date of experience: November 2018
Thank 278nikkiy
Maryna C, Owner at Royale Retreat Spa, responded to this reviewResponded 5 weeks ago

Dear Nikki, I don't even know where to start here... You had a wowcher deal for a detox package for 1 or 2 people only. £89 for 2 people https://www.wowcher.co.uk/deal-preview/shop?dealPreview=ca0236c11613438ebde9cc2f3d2a04dc Highlights No group bookings; max. two people at a time. Enjoy a relaxing spa experience...More

Reviewed 1 October 2018 via mobile

Visited on Sunday (30th sept) with a friend for mums time out. We got a deal of 2 hours with infrared sauna and massage. Firstly the bad points: The pool and spa area could do with a small amount of attention. There were a couple...More

Date of experience: September 2018
Thank R4288ECemmas
Reviewed 24 September 2018 via mobile

Booked the Spa-tember treat for £30 and was pleasantly surprised by the amenities available and the treatment we received. The massage was amazing, really good, professional and knows what he was doing. The pool, steam room and sauna were all very nice too. Only issue...More

Date of experience: September 2018
Thank X4712YYsarahw
Reviewed 21 August 2018 via mobile

I wasn't quite sure what to expect from the spa based on the previous reviews and it being a Wowcher deal (I've had mixed Wowcher experiences in the past). We were given specific time slots for aspects of the spa which I wasn't sure about...More

Date of experience: August 2018
1  Thank rowland7099
Reviewed 5 August 2018 via mobile

I would highly recommend coming for a spa day, the spa is clean, tidy, very therapeutic and calming environment. We visited on a Sunday my friend and I were given treatments carried out by Maryna who was very welcoming on arrival and professional, gave good...More

Date of experience: August 2018
Thank zanna1204
Reviewed 27 June 2018 via mobile

Avoid won’t get what you pay for. Timings paid for didn’t work out. Extras paid for won’t be given. 👎More

Date of experience: June 2018
Thank liamlangley1
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 28 June 2018

Dear Liam, We'll try to be as short as you have been in your message, yet the package was quite big, so loads to talk about :-) Spa industry is a multicultural industry and employs people from all over the world and we are proud...More

Reviewed 24 February 2018 via mobile

I attended this spa with my mother and sister for a family treat. There was a little difficulty upon arrival as the lady had misheard the booking first name when we booked over the phone, so had put the incorrect first name into her system....More

Date of experience: February 2018
Thank Becca N
Maryna C, Owner at Royale Retreat Spa, responded to this reviewResponded 26 February 2018

Dear Rebecca, Thank you for taking your time to leave your feedback. I am so glad you loved the spa and the ambience we have here, despite of our place being extremely busy that day . That "bulshy" lady was myself and please except my...More

Reviewed 11 December 2017 via mobile

Visited here today as a last minute trip due to our original plans being cancelled because of bad weather conditions. We were pleasantly greeted by a friendly young man. We were given all informtaion and shown around the spa. There was a sauna, jacuzzi, pool...More

Date of experience: December 2017
Thank Hayleyl27
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 13 December 2017

Thank you so much for your feedback ladies.We look forward to seeing you here again soon. Yours in Wellness Royale Retreat Team

Reviewed 29 November 2017

I can not believe we fell for this place. Just fancied a spa day locally and called the place in the morning. Wasn't told the sauna and steam room are out of order. Just a pool and a jacuzzi. There is no chill out area...More

Date of experience: November 2017
3  Thank hayesgirls
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 1 December 2017

Dear Ladies, We were delighted to hear that your enjoyed your personalised contouring facial with lymphatic drainage and a 1 hr Swedish massage. It was a last minute booking as you said. On your arrival you both have been advised that our sauna and steam...More

Reviewed 27 November 2017

A group of 3 of us spent a morning at Royale Retreat including use of the pool, sauna (the steam room was unfortunately under maintenance) and the infra red sauna. We also each had a 40 minute massage booked - it was a lovely morning...More

Date of experience: November 2017
Thank tophat1313
Maryna C, Manager at Royale Retreat Spa, responded to this reviewResponded 29 November 2017

Dear Lorna, Thank you so much for your message-we so enjoyed looking after you three ladies. Next time-we will get a bottle of Prosecco ready for you, which you could enjoy afterwards at our Hotel conservatory :-)just an idea:-) We look forward to seeing you...More

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Questions & Answers
Ask a question
plumkent
15 April 2017|
Answer
Response from Maryna C | Property representative |
when booked for a spa package, guests get one towel and one robe each
0
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