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Review Highlights
Swimming Lessons

We have been coming here for over two years and I can honestly say, that lately the whole centre... read more

Reviewed 3 weeks ago
paulconway100
,
Portsmouth, United Kingdom
via mobile
Unclean 😞

The stairs down from the members changing area to the pool are always filthy so despite showering... read more

Reviewed 29 July 2018
Caroline B
via mobile
Read all 32 reviews
4
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Traveller Overview
  • Excellent9%
  • Very good28%
  • Average6%
  • Poor18%
  • Terrible39%
3 weeks ago
“Swimming Lessons”
29 Jul 2018
“Unclean ”
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Twyford Avenue | Alexandra Park, Portsmouth PO2 9QA, England
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+44 23 9320 0401
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Top Selling Tours & Activities in and around Portsmouth
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Reviews (32)
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1 - 10 of 32 reviews
Reviewed 3 weeks ago via mobile

We have been coming here for over two years and I can honestly say, that lately the whole centre seems to be going downhill. The changing area smells of damp and are dirty. Our two little boys swimming hasn’t improved, basically still stuck in the...More

Thank paulconway100
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 1 week ago

Thank you for taking time to leave a review. I am really sorry to read your comments and will discuss them with the team to see where improvements can be made. Please can you drop your details to our Senior Swim Academy Coordinator, and she...More

Reviewed 3 October 2018 via mobile

Myself my partner & my 15 year old daughter are all members gym & swim included but lately I find the place dirty & unkept. We pay out alot of money between the 3 of us & i feel it is no longer providing the...More

Thank Shelly P
BHLive, General Manager at Mountbatten Leisure Centre, responded to this reviewResponded 12 October 2018

Thank you for your review although I am really sorry to read your comments. I will investigate the areas you have mentioned and also look into lane swimming requirements to see if any improvements can be made. The access to the changing rooms is currently...More

Reviewed 24 September 2018 via mobile

I don’t know how this leisure centre is actually functioning! Their ability to communicate is less than useless! The website is rarely functional and trying to book classes online is always an issue and as for attempting to phone is concerned- it always takes at...More

Thank Neil S
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 2 October 2018

I am really sorry to read about your recent experience and keen to find out more. Please can you send me an email at anthony.richards@bhlive.org.uk with your contact details and I will give you a call. A. Richards, Operations Manager

Reviewed 9 September 2018 via mobile

So I’ve been a member here for 3 years. Since the change to bhliveactive I find it increasingly more difficult to lane swim. Availability is much more limited. I concidered this the best pool in Portsmouth but now I am thinking to cancel my swim...More

Thank Freckle79
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 2 October 2018

Thanks for taking the time to leave a review although I am sorry to read your comments. I’d like to see if we can improve this issue for you – please come and have a chat with us next time you are in. Thank you....More

Reviewed 3 September 2018 via mobile

First visit with my two young children.. had a quick snack in the cafe on arrival..friendly staff and enjoyed a fresh sandwich. The changing rooms could be a bit cleaner.. but the signs politely asking visitors not to wear outdoor footwear through the changing rooms...More

Thank Hannah L
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 2 October 2018

Thanks for your fantastic four star review. I am glad you think the staff are friendly and you enjoyed the café. It’s great to read that you loved the pool and had a thoroughly enjoyable visit. We look forward to welcoming you back again soon....More

Reviewed 2 September 2018

Helpful staff, safe environment and plenty of activities to participate in from diving upwards to much to do on the waterMore

Thank saunderslizzie
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 2 October 2018

Thank you for taking the time to leave your review, I am so pleased you enjoyed your visit and thank you for your great comments about our staff and facilities. I’ll share these with team and we’ll look forward to seeing you back at the...More

Reviewed 8 August 2018 via mobile

Great gym, always busy. New structure gives members/clients varying options and wide variety of equipment. The classes I've attended are amazing all the trainers generate energy and keep you focused. There are running tracks outside badminton courts in the centre and even rooms where you...More

Thank Felicty G
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 21 August 2018

Thanks for your super review and I am so pleased you think the gym at Mountbatten is great. I am also delighted you like our pricing options, think the classes are amazing, trainers motivating and have even checked out our new clip ‘n climb facility....More

Reviewed 31 July 2018 via mobile

I have been a member of the gym for around 7 years. Things were getting a bit tired and I looked forward to the recent refurbishment. But post “refurb” the state of the changing rooms and the facilities in the gym has never been worse....More

3  Thank andrewdeans3
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 9 August 2018

Thank you for your review although I am really sorry to read your comments. Regarding the shower area, I agree there is still some additional work to be done and we, as the venue operators, are liaising with our partners, Portsmouth City Council to get...More

Reviewed 29 July 2018 via mobile

The stairs down from the members changing area to the pool are always filthy so despite showering poolside you’re still likely to transfer the dirt to the pool. The showers only stay on for a few seconds at a time so you’re constantly restarting the...More

1  Thank Caroline B
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 8 August 2018

Hello Caroline, thank you for posting a review and I am glad you think Mountbatten has some good facilities. I am really sorry though to read your other comments and these will be raised with the team to see where improvements can be made. A....More

Reviewed 19 July 2018

Please do not join this place. They simply do not care. The mens changing rooms were recently closed for refurb, in actuality, they just changed the flooring. They did not bother doing anything about the depth of mould and filth that lines the walls, ceiling...More

1  Thank Shareef86
BHLive, Manager at Mountbatten Leisure Centre, responded to this reviewResponded 27 July 2018

Thank you for posting a review although I am very sorry to read your comments. Please can you email me at anthony.richards@bhlive.org.uk with your contact details and I’ll get in touch to go through your feedback. I can also look into the points you have...More

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Questions & Answers
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Phillip-198
16 March 2017|
Answer
Response from BHLive | Property representative |
Hi, there is a car park and it is free for customers to use.
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