The Haven Spa
The Haven Spa
4.5
This location was reported permanently closed
About
Step into our brand new luxury Spa and unwind within our haven of total relaxation and rejuvenation. Whether visiting for a beauty treatment or for one of our carefully crafted Spa packages, you are guaranteed to leave The Haven Spa feeling reinvigorated and refreshed. Our handpicked team of experienced Beauty Therapists will advise and tailor treatments to your individual needs, ensuring that you get the most out of your Haven experience. Indulge in some quality 'me time' or a get together with friends in our state of the art Thermal Suite and experience our sauna, aroma-room, rain dance shower, bucket shower, heated loungers, Jacuzzi, foot spas and relaxation room. Conveniently located just minutes from Exeter high street, The Haven Spa is tucked away from the hustle and bustle within the Guildhall Shopping Centre.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.5
70 reviews
Excellent
52
Very good
7
Average
2
Poor
3
Terrible
6
jacquistainburn
4 contributions
Feb 2023 • Solo
A wonderful afternoon having an Indian head massage and facial. Very professional and a lovely room. Went back today to use the hydro message bed which again was a great experience.
Written 6 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emma P
Crediton, UK25 contributions
Nov 2022 • Couples
I had the one hour facial which was amazing.
Totally relaxed and felt like I had a new face.
The treatment includes a neck, head, shoulder and arm massage too.
Louis was fantastic and so kind.
Definitely the best place to go for relaxation and peace.
A lovely spa and sauna too.
My husband has the deep tissue massage which he said was really good he fell asleep!
Totally relaxed and felt like I had a new face.
The treatment includes a neck, head, shoulder and arm massage too.
Louis was fantastic and so kind.
Definitely the best place to go for relaxation and peace.
A lovely spa and sauna too.
My husband has the deep tissue massage which he said was really good he fell asleep!
Written 4 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephanie E
3 contributions
Oct 2022 • Solo
My first time going to a spa and I was very impressed with the service. I booked myself in for a deep tissue massage but the lady recommended I'd switched to a Swedish massage, as that was more gentle on my back. I'm glad she said, the back massage was really good. Would absolutely recommend this place :)
Written 2 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
annie b
Exeter, UK6 contributions
Aug 2022
A wonderful morning spent in the thermal suite and Himalayan salt room. Tru relaxation! The staff are friendly, the luxurious range of hydro, salt and heat within the rooms was wondrous and I emerged after 90 minutes completely refreshed and feeling amazing. My favourite room is the salt room- my breathing deepened and I immediately felt more clear-headed and chilled. Wonderful! Will be going as often as I can!
Written 26 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
K G
4 contributions
May 2022 • Solo
I have just left Haven Spa after having the most amazing treatments with Emily. I had a foot and leg massage as well as an Indian head massage. The whole experience was carefully thought out and flowed seamlessly. I feel thoroughly relaxed and in a state of bliss.
Emily was professional, and clearly very experienced in her profession. I think this may have been the best massage experience I've had, so thank you to Emily and the staff at Haven Spa. I would highly recommend and will be back again in future.
Emily was professional, and clearly very experienced in her profession. I think this may have been the best massage experience I've had, so thank you to Emily and the staff at Haven Spa. I would highly recommend and will be back again in future.
Written 3 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laylakatie
Devon, UK184 contributions
Mar 2022 • Family
I’ve came to Haven Spa on three seperate occasions now and I’m very satisfied every time I visit. Every member of staff is so incredibly polite, the spa is beautiful and so relaxing and it is clear that it is very well run.
I have had 2 massages so far with Paulina and she is incredible. She’s so kind, welcoming and knowledgeable. She remembered me from last time and gave me lots of good advice on how to prevent knots in my upper back. They are the best massages and facial I’ve ever had and I will definitely be booking in again with her. She is an asset to your team!
I thought I’d share some nice, positive praise.
Well done everyone!
I have had 2 massages so far with Paulina and she is incredible. She’s so kind, welcoming and knowledgeable. She remembered me from last time and gave me lots of good advice on how to prevent knots in my upper back. They are the best massages and facial I’ve ever had and I will definitely be booking in again with her. She is an asset to your team!
I thought I’d share some nice, positive praise.
Well done everyone!
Written 2 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracey C
Devon, UK63 contributions
Dec 2021
I had a birthday treat of a manicure and from the moment I entered the Spa it was so relaxing & I received a very warm welcome by the staff, decor is beautiful & calming, very high standard.
My manicure was beautifully done, extra detail given to my cuticles which was greatly appreciated, no electric tools used so very gentle on the nails. The shaping of my nails is perfect and even, I asked for one nail on each hand to be glittery and instead of using glittery polish I had powdered glitter put on top of the polish then sealed giving it a lovely effect & very smooth finish. Would highly recommend Haven Spa and look forward to booking treatments in the New Year.
My manicure was beautifully done, extra detail given to my cuticles which was greatly appreciated, no electric tools used so very gentle on the nails. The shaping of my nails is perfect and even, I asked for one nail on each hand to be glittery and instead of using glittery polish I had powdered glitter put on top of the polish then sealed giving it a lovely effect & very smooth finish. Would highly recommend Haven Spa and look forward to booking treatments in the New Year.
Written 22 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Foodielove
2 contributions
Dec 2021 • Solo
I recently visited haven for a pregnancy massage and a facial both carried out by Becki. Being 32 weeks pregnant gets pretty tiresome so being able to go and fully relax felt amazing. Becki was really kind and professional. The massage bed was all laid out with towels, cushions and duvets. I was so comfortable and completely in my element. This isn’t the first time I’ve visited haven, I’ve been numerous times for lots of different treatments and every single time has been brilliant! I’d recommend it to anybody. 5/5 but would easily rate higher if it allowed me!!
Written 21 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SMSRussell
Exeter, UK22 contributions
Dec 2021 • Solo
I had a Frangipani Dream treatment with Emily and it really was just that, a dream. Walking into Haven, away from the ground level Christmas madness of the City Centre, it's instant calm and tranquility, you are transported into a totally different world of relaxation. All the staff are welcoming and attentive. Emily was fantastic at talking me through the process of the treatment and gave me plenty of time to undress and get ready. If you're like me and can't decide between treatments, this ticks ALL the boxes. Facial, massage, scalp massage..tick tick tick. With everything thats been going on in the world, this really was a chance to switch off and be pampered. You will not disappointed by this little slice of bliss.
Written 17 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lis665
Glos7 contributions
Nov 2021 • Friends
This was my first visit to a spa, it was a special occasion.
I will start with the only positive, which was a very nice back massage, the person giving it was in my opinion well trained, although as I have never had one before I can’t compare.
Sadly, the thermal experience wasn’t what I expected, as it was booked by six friends it was surprising to find someone wandering through our session and using our changing room to apply fake tan, when one of our group was trying to get changed for their treatment. Also dirty cups left from the previous party didn’t make it feel very COVID safe.
I was left confused as to how I could get to my massage as my robe was wet and was left wandering around with my belongings. I felt very rushed as I was continually told they were shutting soon.
I think that maybe the questionnaire should be completed before arrival, as this would stop the disappointment our friend and we all felt. Maybe also some customer care training would be appropriate.
So, as quoted did I feel
‘ Whether visiting for a beauty treatment or for one of our carefully crafted Spa packages, you are guaranteed to leave The Haven Spa feeling reinvigorated and refreshed.’
……unfortunately not. Please don’t copy and paste a reply.
I will start with the only positive, which was a very nice back massage, the person giving it was in my opinion well trained, although as I have never had one before I can’t compare.
Sadly, the thermal experience wasn’t what I expected, as it was booked by six friends it was surprising to find someone wandering through our session and using our changing room to apply fake tan, when one of our group was trying to get changed for their treatment. Also dirty cups left from the previous party didn’t make it feel very COVID safe.
I was left confused as to how I could get to my massage as my robe was wet and was left wandering around with my belongings. I felt very rushed as I was continually told they were shutting soon.
I think that maybe the questionnaire should be completed before arrival, as this would stop the disappointment our friend and we all felt. Maybe also some customer care training would be appropriate.
So, as quoted did I feel
‘ Whether visiting for a beauty treatment or for one of our carefully crafted Spa packages, you are guaranteed to leave The Haven Spa feeling reinvigorated and refreshed.’
……unfortunately not. Please don’t copy and paste a reply.
Written 16 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have clearly set our position against your earlier "friends" compliant. All of you have effectively, copied and pasted the comments.
To re-iterate, we take our client care seriously at all times. Our previous reviews speak volumes for our business. We have an amazing team working tirelessly in these difficult times to ensure everyone is kept safe whilst enjoying their experience.
We are not prepared to be blackmailed as set out by your group's lead that if we did not refund in full the group you would all leave negative reviews. No one on the day made any complaint or even mention anything only sometime after the visit did your friend then call making these demands.
Written 18 November 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fayeparry1
Exeter, UK
Hello looking at coming for my birthday with my husband on Monday 5 March. What would you recommend? Do u have any offers suitable for the both of us?
Faye
Josephine W
7 contributions
I know Haven offers a drinks menu. Does this spa offer food?
Garyjackie66
25 contributions
Sorry for delay, I have not ever seen a food menu so I am pretty sure they don't offer any.
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