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Rude reception staff

Reception staff sounding like she was bored stiff and raising her eyes to heavens when trying to... read more

Reviewed 4 weeks ago
abbottsfamily
via mobile
Happy with their service. Not with their data protection

I as happy with the service that they provided however they did automatically sign me up to receive... read more

Reviewed 25 August 2018
Jonathan P
Read all 102 reviews
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Traveller Overview
  • Excellent16%
  • Very good4%
  • Average2%
  • Poor8%
  • Terrible70%
4 weeks ago
“Rude reception staff”
25 Aug 2018
“Happy with their service. Not with their data protection”
About
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Bristol BS48 3DY, England
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+44 1275 475000
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Top Selling Tours & Activities in and around Bristol
Reviews (102)
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1 - 10 of 101 reviews
Reviewed 3 weeks ago

Have never experienced such abysmal taxi services as available at was offered at Bristol Airport. First. No taxis waiting. Taxis are scarce. You have to go to a hut, prepay and await for someone "to turn up". Second if like today when there were flight...More

1  Thank TheTraveller659
Reviewed 3 weeks ago via mobile

Was a bit wary after reading reviews but couldnt be happier. Booked online. Our driver was prompt, extremely courteous and helpful. It was our 1st trip to Bristol and he gave us useful info on places to see etc. Would recommend and definitely use them...More

Thank outandabout337
Reviewed 4 weeks ago via mobile

Reception staff sounding like she was bored stiff and raising her eyes to heavens when trying to book in. Really not good customer service. We have used arrow before and been very happy but you’ve lost our custom. For heavens sake train up your staff...More

1  Thank abbottsfamily
Reviewed 4 weeks ago

Rude staff, flight was delayed one hour, then luggage took an hour to be off loaded, when we went to the taxi office at 3am in the pouring rain ,we were told no taxi were available even though we had already paid for it. We...More

Thank marlinBathBeauty
Reviewed 4 weeks ago via mobile

A 2.5-hour delay into Bristol Airport in the wee small hours of the morning (03:30) resulted in our local taxi company claiming we'd have to wait at least another 1.5 hours so that they could tie-in our pre-booked collection with another drop-offs they had planned...More

Thank f-stop89
Reviewed 25 August 2018

I as happy with the service that they provided however they did automatically sign me up to receive text alerts which I did not ask for and the only way to unsubscribe from them is to send a message to a premium rate number with...More

Thank Jonathan P
Reviewed 9 August 2018

We booked and prepaid an early hours taxi for our return from holiday. We had to wait approx. 30 mins which is not acceptable when you have booked and been travelling for hours. To make matters worse, one of the staff apologised but then said,...More

Thank paulv532017
Reviewed 23 July 2018 via mobile

We booked a taxi to take us back from the airport, we also prepaid for it. When we arrived at the airport it wasn’t ready and we were told 10-15mins. We waited 20mins then returned to the office we were told it was three minutes...More

Thank Nikki M
Reviewed 10 July 2018 via mobile

We booked a taxi for 5am, at 10 past 5 we rang and were told it was 8 minutes away- no apology. At 20 past 5 we phoned again and were told it would be a further 8 minutes. We only live 10 minutes from...More

Thank John W
Reviewed 10 July 2018 via mobile

Great way to avoid stressful travel before and after a long journey on holiday via Bristol Airport. Stress free, helpful and friendly. Well impressed, thank you

Thank bunnybum84
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