GrandWest Casino and Entertainment World

GrandWest Casino and Entertainment World

GrandWest Casino and Entertainment World
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
GrandWest Casino and Entertainment World, located in the heart of vibrant Cape Town, is the largest entertainment destination of its kind in South Africa. With a bustling casino, a vast selection of restaurants and bars, a theatre, children's activities and a nightclub, GrandWest offers a diverse array of entertainment experiences currently unmatched under one roof in the Western Cape. Owned by Sun International, southern Africa's premier gaming, hospitality and entertainment groups, GrandWest offers guests the assurance of quality entertainment experiences, premium facilities and the unparalleled high standard of service for which the company is renowned.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles287 reviews
Excellent
57
Very good
78
Average
47
Poor
17
Terrible
88

Lelona Sisanda Dyabuza
Cape Town Central, South Africa2 contributions
1.0 of 5 bubbles
May 2021 • Friends
We a group of 4, basically we were coming from the casino passing the pizza & pasta restaurant. This employee just assumed we under age and immediately grabbed us not to pass to the other side, she didn’t ask for ID’s. Next thing we know sis is being aggressive & rude plus exchanging words with you as old as she, her name is Sinazo very rude woman. After that we walked away and decided to stop at management office to let them know how we were treated as guest, totally disgusting & uncalled for behavior from an adult old enough to be my mother!!!! Matter was not solved because Sis didn’t want to be honest we just walked out of the office, because conversation at that point seemed to be useless and no apology was issued just like that!!!
So disappointed on how the matter was handled.
Written 12 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kenny C
1 contribution
1.0 of 5 bubbles
Mar 2021 • Friends
Staff on casino floor cleaners unfreindly. Reaches over you knocks you while playing and tosses ashtray just cleaned on machine. Casino payouts poor . Would like to know percentage. Last 5 trips free spins and nothing. Really poor other reviews read they should welcome criticism and improve after all patrons are business. People will just start leaving as it just takes and gives nothing in return. Just shocking really sure smaller casinos like langebaan etc have more value. Gw just too big. Leisure points if you dont travel should be alowwed to convert to play credits. Recommend as a Platinum holder not frequenting and losing all the time. Should people go ..NO Improve and give Patrons a better and more pleasant experience. March 3 weeks visited.
Written 30 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Vanessa brooks
1 contribution
1.0 of 5 bubbles
Mar 2021 • Friends
Grandwest should be more accommodating and friendly especially with our time restrictions and our freeplay. If freeplay is given to us, we should be able to use or play them when we are able to attend. Grandwest tries to get us there by giving freeplay for visit, however freeplay doesnt determine how many times we go cause we go when we want to go at any time. When u ask if they can load freeplay when you get there, you swear we asking for free money, the freeplay has been given all we ask is when I work shifts and die to restriction times that we able to play it when we can get there. By saying no, clearly that 400 per month they give you means more to then than the thousands we spend for the month. I'm so disgusted and wish everyone can just curb their visits.
Written 10 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Naeemah☆
1 contribution
1.0 of 5 bubbles
Nov 2022 • Family
ONE AND ALL. Grandwest Casino has really down graded. We were in a middle of making a harmless tik tok when we were stopped and interrupted. Apparently for the 1st time in years there is a no video or picture rule here. Since when? We have always made tik toks here and were even joined by the staff themself. I just want to understand if there was a policy on no videos and pictures here, why did they allow it up till now.
And for all tourists who is planning on making memories and filming your time here at Grandwest just know its a big no no. Their service has really gone done under. REALLY DOWN UNDER.
Written 6 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anchen H
1 contribution
1.0 of 5 bubbles
Apr 2022 • Friends
How come none of the machines take money deposits? Not even my card wanted to work there. It was a waste of time and petrol and the security guard that was sanitizing everyone that went in to the casino was very morbid. Didn't even seem to want to help me when i went to ask her a question about the money deposits.
Written 26 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Linda linjou
4 contributions
1.0 of 5 bubbles
Sept 2020 • Friends
Firstly only few machines open because of Covid 19. That is understandable but alot of machines also out of order. Machines definitely adjust for low payouts. This casino dont care about there Golden card members at all. They should be as they the ones that support them. Rather stay away in this time as it is obvious they just want to collect money. Really am so dissapointed.
Written 2 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bronwyn N
1 contribution
1.0 of 5 bubbles
May 2023 • Business
I would appreciate the board of curatorial management reviewing their stylistic choices of having the Grand West Hotel be a facade of the late 1800s to mid-1900s era. It is outdated and stands for no other themes other than Colonialism and the symbolism of White supremacy in the 1930s. I understand that there was an intent to capture the scene of arriving ships and the beginning of modernist movements in that time but the execution honestly needs to be altered into something more representational and inclusive to the Post-modern time we live in now. These ships with white people partying on them are nothing to be celebrated because it is only a reminder of the slaves who built them. It is irrelevant to the concept of an area being established as the first casino built in South Africa AFTER Apartheid.
Written 30 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Courtney
1 contribution
1.0 of 5 bubbles
Jun 2022 • Friends
I was racially profiled and was threatened by the security who was also xenophobic to my friends. I would not recommend this establishment. Imagine someone being allowed to waltz in because of their skin color but you were not even given a chance to get to the door. The security spoke in vernacular and were very rude because they knew that everyone else won't understand.
Written 9 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John E
1 contribution
1.0 of 5 bubbles
Jul 2023 • Family
Grandwest is definitely a rip off I wouldn't advise anyone to go gambling there. Their profit margin speaks for itself. The machines are rigged that they only payout small amounts at a time, making a noise for a R100 payout what a joke. Yes it is that bad. Been going their for a while and things just got worse and worse.
Written 30 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Clementene Londt
2 contributions
1.0 of 5 bubbles
Nov 2022
I would never recommend this casino to anyone anymore. The service was putrid! The security guards think they own the place. Unfriendly and rude staff as well. You chose the job, we did not choose it for you! I dont know why the management of Grandwest Casino cannot see that they there workers are the problem. They are driving potential customers away from this used to be fun and friendly place.
Written 8 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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GRANDWEST CASINO AND ENTERTAINMENT WORLD (2024) All You Need to Know BEFORE You Go (with Photos)

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