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The Rocky Mountaineer
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3 246
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Certificate of Excellence
Traveller Overview
  • Excellent79%
  • Very good10%
  • Average5%
  • Poor3%
  • Terrible3%
Travellers talk about
“gold leaf”(1 256 reviews)
“lake louise”(506 reviews)
“train trip”(343 reviews)
About
Experience the Rockies by rail! Rocky Mountaineer offers five luxury rail routes to discover the beautiful Pacific Northwest!
Suggested duration: More than 3 hours
Contact
1755 Cottrell Street, Vancouver, British Columbia V6A 4C4, Canada
Website
+1 800-665-7245
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Reviews (5 682)
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1 - 10 of 5 599 reviews
Reviewed 3 days ago via mobile

There was a rail strike on the first day of our trip and their office in Banff was un-manned! By email Rocky Mountaineer wanted to put everyone on coaches to do the trip by motorway! I decided to claim off the cancellation insurance instead after...More

Date of experience: June 2018
Thank Nellie N
Reviewed 5 days ago

The staff and food are very good and the first day of our trip was quite impressive. The only real issues fall into four categories. 1. Wildlife: Apart from one moose and a few eagles do not expect to see much wildlife. It is very,...More

Date of experience: June 2018
Thank bos2nking
Reviewed 1 week ago

This was one of the best trips I've ever taken. The hosts, food, scenery and atmosphere onboard were all 10/10. Combined the train ride with the sightseeing tours through Banff and Jasper and couldn't have asked for more. THANK YOU, ROCKY MOUNTAINEER!More

Date of experience: August 2018
Thank Thund3r_Down_Und3r
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 2 days ago

Hello Thund3r_Down_Und3r, Thank you very much for this five-star review. As a team, we aim to create life-changing memories for our guests and we are so pleased to have done that for you this season. I will be sure to pass your kind comments along...More

Reviewed 2 weeks ago

Excellent journey - food great, staff were so friendly and informative. Well catered and looked after for the whole trip. Excellent staff.More

Date of experience: July 2018
Thank jzmah
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 2 weeks ago

Hello Julie M, Thank you so much for this five-star review. We are thrilled that you enjoyed the gourmet cuisine and attentive onboard hosts. As a team, we are honoured by your comments and hope that you are able to keep lasting memories of Western...More

Reviewed 3 weeks ago

Having just read a terrible review from a passenger from Hampshire, I feel compelled to agree. We booked Gold Star premium coach travelling Lake Louise to Vancouver Utterly dreadful experience we would not wish on anyone. Whilst the multi positional seat was comfortable, we were...More

Date of experience: August 2018
4  Thank wcooper83
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 2 weeks ago

Hello wcooper83, Thank you very much for taking the time to write this review after your Rocky Mountaineer experience. I am truly sorry to hear that the experience did not live up to your expectations and want to ensure you that your feedback has been...More

Reviewed 4 weeks ago via mobile

Took the train from Jasper to Vancouver. Great service and good food. Drinks are included and they served about 4 times per day. The first day scenery not too exciting. Second day to Vancouver along the Fraser river did have some really good photo opportunities....More

Date of experience: September 2018
1  Thank dtlau
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 3 weeks ago

Hello dtlau, Thank you very much for this review. It was lovely to have you join us from Jasper to Vancouver. As a team, we aim to create a seamless experience for our guests and we are thrilled to hear you describe it as such....More

Reviewed 4 weeks ago

Having opted to pay the $1000+ premium to travel "GOLD" service, we received anything BUT. In fact the SILVER class travelers had a better experience. Day ONE, the a/c failed and we were the science experiment of what happens when a glass dome magnifies human...More

Date of experience: May 2018
4  Thank Bruin76
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 2 weeks ago

Hello Bruin76, Thank you very much for your review. We want you to know that we truly value your feedback and have teams dedicated to the reply and follow up on each call that we receive in the Guest Experience Centre. In saying that, we...More

Reviewed 4 weeks ago via mobile

Great hospitality aboard the Gold Leaf service of this train! Comfortable seating, great views, very good food and drinks - what’s more to like?More

Date of experience: July 2018
Thank JaneBP
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 4 weeks ago

Hello JaneBP, Thank you for this review of your Rocky Mountaineer experience. I am happy to hear that you enjoyed all of the elements throughout your journey, including train comfort, stunning scenery and gourmet cuisine. It was our pleasure to explore with you this season...More

Reviewed 4 weeks ago

We had a fantastic trip from Vancouver to Lake Louise. The staff, food and the overall experience was first class. The scenery was breathtaking. Airline executives should travel the Rocky Mountaineer to see first hand how a paying guest should be treated. The Canadians certainly...More

Date of experience: September 2018
1  Thank Rocketrod1
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 4 weeks ago

Hello Rocketrod1, Thank you very much for this wonderful review of your Vancouver to Lake Louise journey. Our whole team is honoured by your kind comments. We strive to create a relaxing environment for our guests so that they can sit back, relax and enjoy...More

Reviewed 5 weeks ago via mobile

What a fantastic experience, we upgraded to Gold Class and we were very happy with our Decision to do that. From the moment we boarded the Train, we knew we were In great hands and the level of service and facilities was outstanding. The food...More

Date of experience: August 2018
Thank Maps755572
ACRockyMountaineer, Guest Experience Centre at The Rocky Mountaineer, responded to this reviewResponded 4 weeks ago

Hello Maps755572, Thank you very much for this five-star review. We are so happy to hear that you enjoyed all elements of GoldLeaf Service. We aim to create life-changing memories for our guests and it is wonderful to have done that for you this season....More

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Questions & Answers
Ask a question
Arvind B
20 November 2018|
AnswerShow all 5 answers
Response from Marian B | Reviewed this property |
Sorry I don’t know
0
Votes
Vacation590010
13 November 2018|
AnswerShow all 8 answers
Response from margaritasat5 | Reviewed this property |
the train cars are completely full. as is the "motorcoach" that shuttles you from the train to the hotel.
0
Votes
barbara w
28 October 2018|
AnswerShow all 4 answers
Response from ACRockyMountaineer | Property representative |
Hello, Please contact one of our Guest Experience Representatives at 1.800.653.4105, they will be happy to help. Kind regards, Ashley
0
Votes