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Review Highlights
No Returns for Credit Purchases

I bought a ring that I love for myself and a gift for someone else. When I returned the next day... read more

Reviewed 19 April 2017
bordbisket
,
San Francisco, CA
Very Nice Items

Very beautiful lighting and jewelry. I was looking at a pair of fire opal earrings, but couldn't... read more

Reviewed 16 February 2017
Laurie L
Read all 17 reviews
5
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Traveller Overview
  • Excellent55%
  • Very good11%
  • Average11%
  • Poor0%
  • Terrible23%
19 Apr 2017
“No Returns for Credit Purchases”
16 Feb 2017
“Very Nice Items”
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Contact
Mijares Blvd., San Jose del Cabo, Mexico
Website
+52 624 105 1781
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Reviews (17)
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1 - 10 of 14 reviews
Reviewed 19 April 2017

I bought a ring that I love for myself and a gift for someone else. When I returned the next day they would not refund me for the gift that I returned. They gave me "store credit" but it was a $240 purchase and I...More

Thank bordbisket
The Whale's Hou... J, Gerente at The Whale's House, responded to this reviewResponded 12 December 2017

hello bordbisket. unfortunately our bank does not allow us to make returns than the same day. and we dont have at the shops a lot of cash money, thats why we offer store credit or change the item for another thing the same day. hope...More

Reviewed 16 February 2017

Very beautiful lighting and jewelry. I was looking at a pair of fire opal earrings, but couldn't get him to go any lower than $40. We shopped around and did better.More

Thank Laurie L
The Whale's Hou... J, Gerente at The Whale's House, responded to this reviewResponded 12 December 2017

hello Laurie L. We are glad you like our shop. We work really hard to offer our consumers products made by hand and with the best materials at exellent prices. but we also try to pay what is fair to our artist .sadly sometimes trying...More

Reviewed 14 February 2017

I was at the The Whale House in Todos Santos and found some beautiful pieces. The salesmen Leo was very helpful and I had a great experience.

Thank Tracyf5
The Whale's Hou... J, Gerente at The Whale's House, responded to this reviewResponded 12 December 2017

thank you very much tracy. we are very happy that your experience with us was lovely. that is very important to us. hope to see you soon again.

Reviewed 1 January 2017

We love the chandelier we purchased from here. Alejandro (Alex) gave us a good price and kept his word about getting it shipped to Texas in excellent condition. Definitely recommend visiting this place for anyone looking for unique accent lighting that is also a work...More

Review collected in partnership with this attraction
Thank martinQ3918QH
The Whale's Hou... J, Gerente at The Whale's House, responded to this reviewResponded 12 December 2017

hello martin. thank you very much for your comment. we are very happy that you are satisfied with your purchase and your experience with us. regards.

Reviewed 15 October 2016 via mobile

I Recommend The Whale's House! If you want Quality Beautiful and Unique Jewelry Pieces - You must Go to The Whale's House in Cabo San Lucas! Ask for Ziz ~ Tell him Lorri and Mike sent you! Our second year visiting Cabo for our anniversary...More

Thank LH0007
The Whale's Hou... J, Propietario at The Whale's House, responded to this reviewResponded 20 October 2016

Thank you so much for taking the time to send us this amazing review. It is a pleasure to read that is your second time you visit us, and both times has been great experiences. We love knowing that we are responsible for you to...More

Reviewed 4 July 2016

We shopped at one of their stores while on vacation in San Jose and saw a light fixture hanging from the ceiling that looked good in the store. We purchased it and had it shipped home. Of course you worry about these situations and what...More

2  Thank marknic1
The Whale's Hou... J, Propietario at The Whale's House, responded to this reviewResponded 21 July 2016

Dear Marknic1, My name is Alejandro Marquina from The Whale´s House management, on behalf of the team I deeply apologize about your unpleasent purchase experience with us. We really appreciate your honest comments beacuse that allow us to improve every aspect of our service. Our...More

Reviewed 28 June 2016

We went to this shop as a part of a tour that we did with Tours R' Fun. The shop has some very beautiful pieces. We purchased a ring with a Zultanite stone surround by white sapphires; the ring is absolutely beautiful. We liked it...More

1  Thank Emerald M
The Whale's Hou... J, Gerente at The Whale's House, responded to this reviewResponded 7 July 2016

¡Dear Emerald! Thanks for your beautiful words. We are pleased to know your opinion about us. we hope to see you on your next tryp to Cabo. ¡Saludos!

Reviewed 8 June 2016

Bought some amazing silver pieces. This place has really beautiful jewelry at affordable prices and the staff were very pleasant. Some store can be pushy and over prices, but not this one. Very pleasant experience. We definitely plan to return on our next trip!

1  Thank Mary R
The Whale's Hou... J, Propietario at The Whale's House, responded to this reviewResponded 13 June 2016

Dear Mary, For us is very gratifying to read these nice comments, we work hard every day to our customers. We hope we dress very soon! We're going to be waiting! Saludos!

Reviewed 8 June 2016

My husband and I purchased a bracelet from this shop in March. Our salesman, Javier, assured us that the stones were genuine. He made a big show of burning them with a lighter and telling us that if they were fake they would melt. I...More

Thank BelindaElvis
The Whale's Hou... J, Propietario at The Whale's House, responded to this reviewResponded 13 June 2016

Dear Belinda, I fully understand your disappointment and I am aware of how much other people opinion can influence about the product you buy with us. I invite you to learn a little more so you can make a correct judgment yourself. The technique work...More

Reviewed 19 May 2016

On 5/1/16, my husband and I booked a sunset dinner cruise through Tours R Fun while in Cabo San Lucas. One of the first stops the tour company made was to the Whale House prior to taking us to the marina. The shop is located...More

3  Thank Yvonnes_Travel_Tips
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