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KayTours

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Open today: 06:00 - 18:00
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Review Highlights
Unforgettable experience- thank you!

I couldn’t quite believe the unanimously positive reviews for KayTours, however having just... read more

Reviewed 4 days ago
ashuprabhu
via mobile
The best time of my life!

My wife and I did the Chichen Itza/cenote, agave distillery tour with Kay tours on July 14th. Our... read more

Reviewed 6 days ago
Justin W
,
Seattle, Washington
via mobile
Read all 534 reviews
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Traveller Overview
  • Excellent99%
  • Very good1%
  • Average0%
  • Poor0%
  • Terrible0%
Travellers talk about
“private tour”(127 reviews)
“whale sharks”(36 reviews)
“sian ka'an”(24 reviews)
About
Are you looking for a unique travel experience? YOU decide what you want to do, and we will make it happen. We want to show you the nicest spots in an Individual Tour, exactly the way YOU like it. Our aim is to make a difference with our passion...more
Closed Now
Hours Today: 06:00 - 18:00
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Suggested duration: More than 3 hours
Contact
Playa del Carmen 77714, Mexico
Website
+52 1 984 143 2347
Reviews (534)
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1 - 10 of 473 reviews
Reviewed 4 days ago via mobile

I couldn’t quite believe the unanimously positive reviews for KayTours, however having just returned from their whale shark tour, I can only say that I am surprised there are any reviews less than excellent if our experience is representative of their standards. A very simple...More

Thank ashuprabhu
Kay H, Owner at KayTours, responded to this reviewResponded 3 days ago

Thank you for taking the time and sharing your experience here on TripAdvisor. We are happy to hear, you and your family enjoyed the day with us and we are looking forward to touring with you soon again. Thank you for choosing to book with...More

Reviewed 6 days ago via mobile

My wife and I did the Chichen Itza/cenote, agave distillery tour with Kay tours on July 14th. Our tour guide was Claire and our driver was Diego. First let me say that before the tour, communication with the company was constant and they made sure...More

Thank Justin W
Kay H, Owner at KayTours, responded to this reviewResponded 5 days ago

Thank you for taking the time and sharing your experience (as well) here on TripAdvisor. We are happy to hear, you enjoyed the day with us and are looking forward to touring with you soon again. It was our pleasure having you as our guests....More

Reviewed 1 week ago

This trip was excellent from start to finish. Excellent communication prior to the trip. Outstanding (we mean this!!) guides that make the difference in this trip. They really know what they are doing and are very kind and outgoing. We saw so many whale sharks...More

1  Thank Melissa D
Kay H, Owner at KayTours, responded to this reviewResponded 6 days ago

Thank you for taking the time and sharing your experience with the TripAdvisor community. It was a our great pleasure having you. We are happy to hear, you enjoyed the day with us and we are looking forward to touring with you soon again.Thank you...More

Reviewed 1 week ago via mobile

June was our second time booking a private tour with Kay because he’s simply the best! Does it cost a bit more than a tour you may be able to book from your hotel? Yes. Is it worth it?? Hell yes!! When you book with...More

1  Thank JSpoerl
Kay H, Owner at KayTours, responded to this reviewResponded 6 days ago

Thank you for taking the time and sharing your experience here on TripAdvisor. It was a great pleasure having you here again and taking care of your group. We are happy to hear, you and your friends enjoyed the day with us and we are...More

Reviewed 1 week ago via mobile

Claire was an excellent tour guide and knew her history of the Mayan and Toltec cultures very well. She was very accommodating, especially that unfortunate fall on my behalf while walking the steep steps to the cenote. As a practicing nurse, that first aid assistance...More

1  Thank RNurse13
Kay H, Owner at KayTours, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing your experience here on TripAdvisor. We are glad to hear again, your fall was not too serious and Claire attended you professionally. Our entire team is taking once a year the course for first responders. Our main...More

Reviewed 1 week ago

If I could give a higher rating I certainly would! This company is the most professional company I have dealt with in many years. I got a response from Kay the same evening I messaged him and all my following questions regarding my whale shark...More

1  Thank Kathy B
Kay H, Owner at KayTours, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing your experience here with the TripAdvisor community. We are happy to hear you enjoyed your day with us and are also looking forward to touring with you soon again. THank you for choosing to book with us....More

Reviewed 1 week ago

This was our second trip to Playa del Carmen and our second tour with Kay Tours. I will definitely be booking a tour with Kay on our next trip and every following trip here. Our group (10 people) spent our 4th of July swimming with...More

1  Thank Isaiah C
Kay H, Owner at KayTours, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing your experience here with the TripAdvisor community. Again, it was a great pleasure taking care of your group and I sincerely enjoyed it. We are happy to hear, you and your friends enjoyed your day with us...More

Reviewed 1 week ago via mobile

My son and I had the pleasure of taking a Saturday morning whale shark tour with Kay Tours. Our guide Juan was very prompt and informative. Food and beverages were provided the entire way. The tour itself was extraordinary. The conditions were perfect and we...More

1  Thank Andy R
Kay H, Owner at KayTours, responded to this reviewResponded 1 week ago

Thank you for taking the time and writing these kind words. We are happy to hear, you enjoyed the day with us and are looking forward to touring with you soon again. Keep some vacation in your daily life by following us on your preferred...More

Reviewed 2 weeks ago via mobile

We had been looking forward to our excursion with Kay for 4 months by the time we actually took the tour with him. A group of 10 of us went snorkeling with whale sharks on the 4th of July and booked with Kay as early...More

2  Thank Rebecca C
Kay H, Owner at KayTours, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing (next to FB, Yelp and Google) your experience here on TripAdvisor as well. It's a great pleasure to read these kind words and to learn how much you enjoyed your day with us. This is what makes...More

Reviewed 2 weeks ago via mobile

I went with Kay Tours to Whale Diving on July 7th, all I can say is WOW. First of all the crew Juan and Luis is amazing, super friendly, knowledgeable and helpful. I have been to a lot of tours and never had an experience...More

2  Thank Batuhan O
Kay H, Owner at KayTours, responded to this reviewResponded 1 week ago

Thank you for taking the time and sharing your experience here on TripAdvisor the very same day of your tour. We are happy to read how excited you are about your day with the whale sharks and are looking forward to touring with you soon...More

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Questions & Answers
Ask a question
steveseiderman
21 May 2018|
AnswerShow all 3 answers
Response from Kay H | Property representative |
Sure! Feel free to take a look at our website kay.tours and send us an email with your exact travel dates. We'd be happy to send you some sample itineraries and accommodate you.
0
Votes
gonzalo h
13 May 2018|
Answer
Response from Kay H | Property representative |
Hola, Muy buenas tardes - con mucho gusto les preparamos algunas excursiones inolvidables y personalizadas para usted. Puede visitar nuestra pagina del web kay.tours, mandarnos un correo o llamarnos para indicarnos a donde... More
0
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Jodie H
23 March 2018|
Answer
Response from Kay H | Property representative |
Hi Rob, I am afraid your request came on too short notice. We are already fully booked for today. Thank you for considering us. If there is anything else we can do for you, please do not hesitate to call +529841432347 or... More
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Votes