WOW Excursions
WOW Excursions
4.5
4WD, ATV & Off-Road ToursHistorical & Heritage ToursSwim with DolphinsPrivate ToursNature & Wildlife Tours
9:00 AM - 9:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
9:00 AM - 9:00 PM
About
Best Agency for Tours & Excursions in Cozumel, Playa del Carmen, Riviera Maya, Cancun & Yucatan in Mexico. Easy and safe booking process online, experienced and personalized service, tips, advices and more on Mayan excursions, natural parks, snorkeling tours, ATV's and X-rail tours, adventure activities, destination attractions and things to do. “We appreciate your feedback, it is said to be our highest source of improvement.”
Playa del Carmen, Quintana Roo, Mexico
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


4.5
4.5 of 5 bubbles35 reviews
Excellent
27
Very good
2
Average
3
Poor
1
Terrible
2

Armando C
1 contribution
5.0 of 5 bubbles
Jan 2017 • Family
We had amazing tours, they have a great variety of tours. We will definitely be back to book with Wow excursions.
Written 14 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Armando C, thank you for taking the time to share your experience with us, we are really happy to hear you had a great time. we will see you soon!
Written 17 April 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alis K
1 contribution
5.0 of 5 bubbles
Feb 2017 • Couples
My husband and I had the best experience of our holiday and have good quality service. I recommend it.
Written 14 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Alis K, we are glad to hear you had a great time with us, we look forward to arrange other activities for you and your Husband. thank you!
Written 17 April 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

curlythomas59
Newport, UK3 contributions
5.0 of 5 bubbles
Sept 2016 • Couples
went to chicen itza with this tour agent and it was 100% driver looked grumpy buy dont judge a leopard by his spots he was great,and the guide was a1 aso ....like a double act
Written 13 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello curlythomas59, thank you for taking the time to post a review, we are happy to hear you had a great time with us, we look forward to arrange other activities for when you come back! thank you again, we will see you soon!
Written 17 April 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Critter1972
Brisbane, Australia65 contributions
5.0 of 5 bubbles
Dec 2016 • Couples
Had an amazing day from start to finish. This was a highlight of my holiday & wish I could have stayed longer to see more. Well organised tour
Written 10 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Critter1972, we are really glad you had a great time, we thank you for your comments, if you have some pictures to share, dont forget our facebook page! dont forget to let us know when you comeback to offer better deals! muchas gracias!!
Written 11 April 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stevetodao
Edmonton, Canada3 contributions
1.0 of 5 bubbles
May 2016 • Couples
on the day of our excursion me and my then fiance, my now wife, got ready and headed down to the lobby of our resort to get picked up for our atv/jetski tour. after about an hour i contacted the tour operator to see what was up, we got forgotten that day. lucky for us they got us in the following day. not too bad, i can live with that, back to the pool and the bar!
for our troubles we were given one free buffet pass, since i would still need to pay for my wife we decided to just skip the lunch all together.
the following day we actually get picked up and we make our way to the resort. after signing the paperwork we were told to put our things in lockers that are provided and grab some free drinks.
after locking up our stuff i ordered a fanta and before i could have a drink of it we are herded to the atvs. a strong feeling of get in, get out, give me your money.
after a brief explanation, we are off. we enter the jungle at the breakneck speed of about 15km/h...
the entire time we kept looking at each other wondering when the tour was going to start. after about 20-30 minutes of this we emerged from the bushes back to where we started and that was it.
next up was the jetskis, this time we got to the front of the group so that we could hopefully go fast with the front guide and after a bit wait for the people that didn't want to go fast (we do this kind of excursion every time we go to mexico and this is usually the way it goes), not the case... again we cruised around on the water for a while and when i tried to hit a couple waves, there was a boat that had two guys in it that yelled at me to get back in line or i would be removed from my jet ski and the property.
once we were done i could not wait to get back to my resort.
i can say that if you are in the area with your family with small children, this is a good spot for you.
that being said, if you are with a group of adults or older teens that want to have fun on machines thaat are built to have fun on, i highly recommend you look up punta venado. it is an awesome spot, we had a great time there. open bar, food included and we got to enjoy the machines to the fullest.
Written 10 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hello Stevenleb13, first of all thank you for sharing your opinion, its really important to us, it help us to improve our services, however, in order to make sure all excursions are safe for your own good, we must follow the safety regulations, such as speed limits, no reckless driving and follow the guide. we also need to keep in mind these are ECOTOURISM TOURS, the point of it, its to know Mexico and its flora en fauna, driving through the jungle and enjoying the caribbean. Again we are deeply sorry for the inconvenience , we hope you had a good vacation and a beautiful honeymoon.
Written 11 April 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

EriknCheryl2017
Playa del Carmen, Mexico52 contributions
1.0 of 5 bubbles
Jan 2017 • Couples
First, Wow Excursions simply contracted with "Easy Tours" to provide
the excursion. The first disappointment on our supposedly 6-hour tour, "Tulum Express" to the Tulum ruins from our hotel in Playa del Carmen was when the van pulled off the highway at 8:55 to drive 5 minutes inland to Easy Tour's off-road rest area, where many vendors were selling souvenirs. The bathroom break took an hour, with us all standing around waiting for the driver, finally departing at 9:50, hitting
the highway at 9:55: one hour lost on their sales stop. The driver of the van spoke almost no English, but when we reached Tulum, he explained that those with one color armband were going one place after the Tulum tour, and others were spending time at the beach until they returned. He said to be back at the van at 2pm. 2pm was the time we were to have been returned to our hotels in Playa! I asked to see a supervisor, hoping for someone with more English, but none was in evidence. We were in van #10 on 1/3/2017. The tour guide within the Tulum ruins, Luis, was excellent, but that was the only part of the trip that was delivered as promised.
Written 3 January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hello EriknCheryl2017, first of all, we are really sorry for the inconvenience, we understand you did not like some of the service provided, please note its an economic excursion therefore the waiting gathering the group, we recommend to take a look to the description of the tour before purchease, we thank you for sharing your comments, they are very important, it help us to improve our services.
Written 10 April 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

spepper703
Frederick, MD1 contribution
5.0 of 5 bubbles
Dec 2016 • Family
Booked the ATV and Wave Runner excursions through WOW! They did an awesome job. The pick up was on time, the driver was professional and the guides for the excursions were great! Would definitely book through them again.
Written 30 December 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello spepper703, first of all, thank you for taking the time and sharing your experience with us, we are really happy to hear that! we will see you soon!
Written 10 April 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AnnabelleSiing
Sydney, Australia1 contribution
5.0 of 5 bubbles
Nov 2016 • Friends
With the help of Ramon and Jacqueline from WOW excursions, I organized a trip for 35 people to attend Chichen Itza and Ik Kil cenote as part of my wedding week activities. Booking through WOW excursions was more than HALF PRICE of what I was quoted with other companies. They gave us a special group rate of $65USD - Such amazing value!!!

Ramon and Jacqueline organized for all of my guests to pay separately on paypal, which made things extremely easy for me. At first, we only had 20 guests, but as more of my wedding guests heard about the trip, the list just grew and grew. Ramon and Jacqueline were eager to help me every step of the way, made sure to send new guests all of the required information and sent me DAILY updates about who had paid. Even at 10pm the night before the trip, Ramon was trying to get 2 more of my guests onto the excursion. They went out of their way to help me in any way that they could and made organizing such a large group excursion easy. Anything that can make wedding organizing easier is a dream come true!!!

The trip itself was amazing. I only had to bring one ticket for the whole group, which made it very easy and I didn't have to stress about anyone forgetting their tickets. The guide spoke fluent English and Spanish and was extremely knowledgeable. We stopped at a small town to receive a blessing from a Mayan man, which was beautiful.

Chichen Itza was so amazing - it's easy to see why it's one of the wonders of the world. It was very hot so I would recommend bringing a sun umbrella and wearing lots of sunscreen. Chichen Itza can involve as much or as little walking as you want... 10-60 minutes depending on how far you want to go and what you want to see. There is a sink hole on site and an observatory (circular building/ruins) that are each 10-15 minute walk from the main temple. If you have trouble walking, you could potentially bring a wheelchair but the walkways would be quite bumpy for a regular wheelchair... if you had a beach wheelchair or a wheelchair with wheels capable of accommodating bumpy terrain, it might be alright.

The cenote was stunning!! All of my guests had a blast swimming around and jumping off of the 4 meter platform into the water. Even guests who didn't go swimming enjoyed being at the cenote and taking in the scenery. There are quite a few steps here though and they are wet and slippery. There is a chain to old onto to avoid taking a tumble. Some of our older guests didn't feel comfortable going down the stairs but you could see into the cenote from the very top, which they seemed to enjoy.
The lunch that was provided was surprisingly delicious!! Usually on trips like this, the meals can be disappointing but they provided a buffet with a variety of food that would make even the pickiest of eaters happy. Chichen, fish, salad, pasta, potatoes, rolls, desserts - yum!
After the cenote, we watched a video about Chichen Itza and cenotes (I slept through some of this.. I was so tired). I wish they would have played the video on the way to Chichen Itza.. some guests said seeing the video before Chichen Itza would have helped them understand even more the significance of where they were but it was still very interesting to see afterward. Finally, we drove through a town with beautiful architecture and a gorgeous town square. I didn't know that we would be doing this, so it was a pleasant surprise!
Overall, the bus was clean and comfortable, the sights were outstanding and the guide was comical, knowledgeable and entertaining. It was a pleasure to deal with WOW excursions - I would definitely recommend them to anyone who would like an easy-to-organize and cost-effective excursion. We had a great day!!
Written 20 November 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello AnnabelleSiing, first of all, we would like to say thank you for taking the time to write such a nice review, we are really happy to hear everyone had a good time and we were able to make a great experience of this trip, ill make sure to let our team know about this. thank you again, please visit our facebook page to post some photos of your great experience. we hope to see you all next year, GRACIAS!
Written 2 December 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

daan_xo
Livingston, UK43 contributions
3.0 of 5 bubbles
Aug 2016 • Couples
We used WOW Excursions to book a tour for visiting Cozumel. I contacted WOW when I was in UK and they managed to get the tour together for me. However through all the correspondence the date I had chosen was fine, but just before I was about to pay they told me that date was no longer available - I had to book another date, which clashed a bit with other excursions I had booked, so that was a bit annoying. But this is because they are a middle man and book the excursions with other companies.

However, the trip was as advertised. It was fun and the guide was great. We got picked up and the schedule was to plan.

I'd recommend booking through WOW excursions if you want it to be cheaper, but if you don't want a middle man, book directly.
Written 31 August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hello daan_xo, we are happy to hear you had a good time, we also want to say thank you for posting a review, we want to let you know we are deaply sorry for the inconvenient, also thank you for your feed back, we really appreciate it.
Written 13 September 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Eva R
4 contributions
3.0 of 5 bubbles
Jul 2016 • Family
We booked four tours with this company, we got to go on three which were great. However wow tours is not completely transparent about their service. They do not conduct tours, they just book them and set you up with a real excursion company. the reason we did not get to go on one of the three tours was because we were at our meeting point on time, but no one called our name. We figured that the tour guide was late. this was when we realized that they were not an actual tour company. If you do not want to go through several different companies in order to book your tours then I would suggest this, but it seems that you would save money if you went through actual excursion companies. this would also save you the headache of going around and asking people if they are your guide if your meeting point is a popular one and you are surrounded by groups of tours. The reason our tours were great was because of the actual tour companies such as: EcoTravel, Altournative, Playa Mia. wow tours works with good touring companies, which is why i am giving them a decent rating. But next time, i rather go through an excursion company directly.
Written 26 July 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hello Eva R, thank you very much for taking the time and posting a review, we are glad you had a great time on the excursions you got, how ever, we are really sorry you missed your tour, although tour guide was in time/place, as other guest got on the same tour at the same time from the same meeting point, directions were clear. as for our services, we do serch and book for you, also we are available 24/7 and provide the best rates. again, we thank you for your feed back and we will do our best to improove our services.
Written 13 September 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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WOW EXCURSIONS (Playa del Carmen) - All You Need to Know BEFORE You Go