Xoximilco Cancun by Xcaret

Xoximilco Cancun by Xcaret: Hours, Address, Xoximilco Cancun by Xcaret Reviews: 4.5/5

Xoximilco Cancun by Xcaret
4.5
7:15 PM - 11:45 PM
Monday
7:15 PM - 11:45 PM
Thursday
7:15 PM - 11:45 PM
Friday
7:15 PM - 11:45 PM
Saturday
7:15 PM - 11:45 PM
About
At Xoximilco the party is for everyone. Family, friends, couples or alone, the mood is set for everyone who wants to spend a great night. To accomplish this, we make sure that according to the sort of party you want to experience you will be accompanied by people who want to have the same kind of fun as you. It doesn’t matter if your party plan is casual, with couples or family, Xoximilco Cancun always has the right mood for you to enjoy it to the fullest.
Suggested duration
2-3 hours
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Popular mentions

4.5
2 478 reviews
Excellent
1 826
Very good
436
Average
111
Poor
43
Terrible
63

debbie f
1 contribution
Best excursion of the trip!
Jun 2021
Soooooooooooo much fun!!! This is a must do excursion when visiting the area. Everything was excellent the food, service and music. Our guide Antonio made it all even more fun. I ended up attending this one solo and both Antonio and my fellow boat mates made me feel right at home and included me in all the fun. It is for sure a Mexican Fiesta you won't want to miss.
Written 11 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Abele T
1 contribution
Terrible communication and customer service, not worth the price
May 2021
I'm not normally someone who writes reviews, but I wanted to warn other people about how these people do their business. It all started when they refused to honor a completely valid coupon for absolutely no reason at all. They were rude and gave no explanation for why they were refusing the coupon. Unfortunately, things only got worse from there. Our instructor must have been new, because he seemed lost and unconfident the entire time. I was under the assumption that the instructor was supposed to be engaging and was there to create a unique environment, but for the most part, all he did was stand there as we ate and drank. I came with a group of people who were local to the area and had been here before and they immediately knew that our instructor did not know what he was doing. We tried to make things interesting by singing and dancing, but the instructor deemed that this wasn't safe and told us to take our seat. What was even more odd was seeing people on other boats seemingly enjoying their time and interacting with their instructors in a fun and engaging way. 
We reached the halfway point of our trip and got off for a scheduled restroom break only to find out that we weren't being allowed on the boat because we weren't following protocols. This of course was completely false. We approached the staff and confronted them about what was an obvious lie and they refused to even have a conversation about it. Complete ripoff for 100 bucks. Do not come here. 
Written 9 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear visitor, Thank you for your comments. We're sorry for the inconvience regarding our staff. We've sent your comments to the corresponding department in order to take the proper corrective measures. If you have any additional comments, please contact us directly. Kind Regards. Alex G. Grupo Xcaret – Customer Service. customerservice@xcaret.com Tel: + 52 (998) 883-3143 - US 855-326-0682
Written 19 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alejandra A
Los Angeles, CA24 contributions
Tequila boat party!
May 2021
This was my second time going to Xoximilco and we took more of our family (adults) with us as we had so much fun. We were on boat Sonora with Emmanuel and the name of the boat driver escaped my mind. Our group was about 12/13 and we had a blast. Our boat had no children which I honestly don't feel that this a Childs activity because the focus is around drinking Tequila shots all night long, literally from the time you board until the time you get off. The food is composed of samples of each course, a sample plate of appetizers ( small ceviche serving, guacamole and chips, crickets, cheese and other small items), the dinner course is the same but with dinner items such as mole, pibil, chicken etc. The dessert is the same thing, I recommend having a good strong lunch before coming here. Our boat rank about 6 bottles of Tequila so just to give you a good idea, there are wheelchairs when you exit in case you're too drunk to walk to your bus. Best time!!
Written 6 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Shodashi12
Moscow, Russia2 contributions
Horrible service for overprice! Go there, if you want to ruin your holidays!
May 2021
Yesterday we decided to celebrate my friend's birthday in this park. From the first moment we approached the ship, the guy who was supposed to be an animator on the ship spoke rudely to us, so we asked to change the ship, but for some reason we were denied this. We boarded the ship, instead of animation, this man just walked around the ship from side to side, while on other ships contests, songs, dances were arranged. We decided to make our own holiday, we began to sing and dance. It turned out that we "sing and dance too much". then this grief animator was outraged that we were without masks, although we drove up to the ship from a Mariachi and saw that on the other ships everyone was without masks, because we all drink our cocktails in the process and how we will do it in masks. This person without warning, explanation of the rules began to write messages to someone, to photograph us. As a result, at the first stop we were simply not allowed to board the ship anymore, although we paid 100 bucks for this mess! No one returned the money, the mood and birthday were ruined! I frankly burst into tears, because I did not expect such a service for such money. It seems that these guys are not ready for good service, they are used to people coming to them and paying, so there is no need to strain! It was the worst evening ever! I don't recommend it to anyone if you don't want to ruin your holiday!
Written 6 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

James Weaver
Irvine, CA2 171 contributions
All the Tequila shots you want..
Mar 2021 • Couples
Some were exceedingly drunk, others seemed to hold their alcohol very well. The food was OK, 3 boxes with selections for appetizers, main courses and desserts. Plenty of mixes and soft drinks on ice. You arrive at the parking area, walk a fairly long distance and wait for your boat of 20 passengers to be ready to launch. There are 2 crew, one pushes or punts, say like a Venice Gondola, the other is the entertainment on board. You pass several bands, stop and watch, listen and dance. There are 100’s and 100’s or employees. It is amazing as buses continue to bring in tourists form all the different resorts in the area. We were picked up at 6:35 PM and returned back just before midnight. It is an expensive ticket, but I now understand why. I recommend it for the whole family.
Written 31 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

rr
1 contribution
Don't go if you don't drink
Mar 2021 • Friends
On their website it is described as "family - friendly".
It should state booze cruise with drinking games. Wish I had known that before booking. As I was the designated driver I chose to not drink. I felt immense pressure to drink. Why can't I just enjoy the boat and music without drinking? The "guide" basically ridiculed me for not drinking.....so if you don't plan on drinking don't go. Music and atmosphere were cool.
Written 1 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dreamer37934139338
Dear visitor, Thank you for your visit and your valuable comments. We are sorry to hear that your experience on the Xoximilco tour was not entirely satisfactory. We are glad to hear that you had a great time despite the incident with the guide. Rest assured that this information will be passed on to our organization to improve our service. At Xcaret Group your satisfaction is our main goal. We look forward to welcoming you on your next vacation, it will be a pleasure to be part of your experience . Best regards Virginia V. B2B Customer Service
Written 3 March 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ashley G
2 contributions
A night to remember at xoximilco
Feb 2021 • Family
Honestly this is a must. I had an amazing time if you can request a tour guide ask for Sebastian and Nacho they are amazing it will be a night to remember !!
Written 5 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Melekal
Salt Lake City, UT16 contributions
Drinking games with snacks is a better title.
This should be renamed “Drinking games on a boat”! Don’t expect a full meal out of this. It’s basically tiny samples of some foods mixed in with lots of shots and floating down a canal to listen to Mexican music.

Don’t get me wrong, I liked this experience. However, I went into it with the wrong expectations. I expected this to be a full on multi course meal along with authentic Mexican music and some explanations about the culture. I knew there would be dancing and alcohol and looked forward to it.

What I got was a couple small plates with different foods, each one less than a bite. Later they swapped that for another one with sweets that I could have gotten at the local dollar store. The food was vastly underwhelming. The explanations of the foods was fast and not clear at all. All of the food combined wouldn’t amount to one single full course meal.

The boat ride was entertaining and the drinks were plentiful. The guide tried his best to be funny but it was obvious he was used to entertaining a drunk crowd, not a sober one. Multiple drinking games later that is what he got.

The music was fun and super loud. But overall it was disappointing that it wasn’t the authentic Mexican experience I expected.
Written 23 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dreamer37934139338
Dear Costumer: Thank you for your visit and thank you for taking the time to share your experience with us. Your comments are very important and help us a lot to improve our experiences. We apologize if your visit this time did not meet your expectations. At Xcaret Group it is a pleasure to welcome you to get in touch with the Mexican culture. Rest assured that your feedback will be shared with our organization to work on our areas of opportunity. Thank you again for your time, and we hope you will visit us again soon. ¡Best regards! Virginia V, Grupo Xcaret – B2B Customer Service.
Written 24 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michael K
5 contributions
MUST DO EXPERIENCE
Jan 2021
WOW!!!! We loved every minute of this dinner on the floating boats experience. Such a rich culture and food were displayed and thoroughly enjoyed. Our hats off to our amazing entertainer "ALFREDO" who kept the party going from beginning to end and our boat captain "ENRIQUE" who navigated everything seamlessly.
This place really goes the extra mile in cleanliness for COVID too. everyone wears a mask and is regularly hand sanitized. Beyond impressed with the detail they take in cleaning everything and individually wrapping all utensils and cups and even each plate of food for safety. Half way through the dinner cruise we had a restroom stop and we turned to look back at our boat and they were disinfecting the entire thing from top to bottom. Really had a blast !!! A definite must do for all travelers.
Written 21 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

ComeHereWorld
Lee's Summit, MO208 contributions
Great time! Unique Experience, but the food was horrible for the price
Very fun experience! Loved going through the canals and tying up to various boats with singing and dancing. The people all got to know each other a bit and was one big party by the end.

PROS:
🔅Guides were wonderful & entertaining
🔅Beautiful lights, great music, lively, unique experience
🔆Lots of Tequila, not a lot of food

CONS:
❗️Food was limited and not very good
❗️Cheap tequila or canned beverages are the only option

TIPS:
⚠️ Very loud, lots of pressure to drink straight tequila, this is NOT a relaxing dinner cruise 😆
⚠️ Says all ages, but I wouldn’t bring children. So much drinking. A guy in our van had to be carried away in a wheelchair he was so drunk
⚠️ bring bug spray!!!
⚠️ If you have food allergies or dietary needs, there are almost no options
⚠️ Hard to hear/understand because most of our boat spoke Spanish, so most things were said first in Spanish and jokes made, then we’d get a quick English rendition. Not a big deal, we expect that in a Spanish speaking country.
⚠️ Best to be at the very front of the boat or the very back.
Written 13 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear visitor, Thank you for your comments. We're glad to hear you had a great time, although we're sorry to hear that our traditional mexican feast didn't meet your expectations. We've sent your comments to our Food and Beverages department. We appreciate your comments and hope you can visit us again soon. Kind Regards. Alex G. Grupo Xcaret – Customer Service. customerservice@xcaret.com Tel: + 52 (998) 883-3143 - US 855-326-0682
Written 26 February 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Frequently Asked Questions about Xoximilco Cancun by Xcaret

Xoximilco Cancun by Xcaret is open:
  • Mon - Mon 19:15 - 23:45
  • Thu - Sat 19:15 - 23:45
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

We recommend booking Xoximilco Cancun by Xcaret tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 28 Xoximilco Cancun by Xcaret tours on Tripadvisor