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Delphinus Punta Cancun

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Blvd. km. 5 Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
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Review Highlights
Great excursion, very educational and interactive

I was very eager to visit this place. The staff is educated and friendly. But more importantly the... read more

Reviewed 4 weeks ago
Yasir A
,
New York City, New York
via mobile
Humane, educational, and exuberant experience.

If you want a "deal," don't go here; that's not the point. This is a place where four dolphins swim... read more

Reviewed 6 March 2018
Linda D
,
Denver, Colorado
Read all 1 116 reviews
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An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
Closed Now
Hours
Hours Today: 09:00 - 17:30
Suggested Duration: < 1 hour
LOCATION
Blvd. km. 5 Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
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"swim with the dolphins"
in 69 reviews
"dolphin ride"
in 12 reviews
"dolphin experience"
in 36 reviews
"once in a lifetime"
in 36 reviews
"an amazing experience"
in 36 reviews
"take pictures"
in 29 reviews
"bucket list"
in 21 reviews
"photo package"
in 8 reviews
"small group"
in 11 reviews
"hotel zone"
in 9 reviews
"video"
in 117 reviews
"photos"
in 189 reviews
"dvd"
in 56 reviews
"primax4"
in 8 reviews
"kiss"
in 35 reviews
"camera"
in 52 reviews
"aquarium"
in 34 reviews
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1 - 10 of 747 reviews

Reviewed 4 weeks ago via mobile

I was very eager to visit this place. The staff is educated and friendly. But more importantly the Dolphins are provided with a sufficiently large size tank, definitely much much bigger than the aquariums we have in the United States. Before interacting with dolphins, the...More

1  Thank Yasir A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 4 weeks ago

Dear Traveler. Thank you for your comments and for give us the opportunittie to be with you during such an amazing experience. For us is really important to inform to all of our guests about how to take care not just for the dolphins but...More

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Reviewed 6 March 2018

If you want a "deal," don't go here; that's not the point. This is a place where four dolphins swim and live(2 + football fields in size). The professional trainers have a close, knowledgeable connection with the animals. Paid interactions - and photos - are...More

2  Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 8 March 2018

Dear Traveler. Your words are inspiration to keep doing our work with our best effort, you can be sure that we are always trying to improve to make the best for them and at the same time to educate to all of our guests about...More

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Reviewed 25 February 2018

We had a great excursion swimming with the dolphins last week. We were in a small group of four people and had plenty of interaction with the dolphins. The foot push is absolutely worth it. One negative - after purchasing our photos, we were told...More

Thank bl8822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 26 February 2018

Dear Traveler. I'm glad to know you had an amazing experience with our amazing dolphins, about your photos, I'm really sorry about that, in any case the access to our app is in the bottom of your payment receipt, that's the access to your photos,...More

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Reviewed 19 January 2018 via mobile

The actual event was amazing. My child’s face lit up like a light bulb when she was with the dolphins. The time she spent in the water was worth the money. I can not say anything negative about the encounter. However, the reason for the...More

Thank Cdwied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 21 January 2018

Dear Traveler. Thank you very much for your comments, we are always trying to have updated to all the travel agencies, I'm really sorry that you received a wrong information from them, I'm happy to know that your experience with our dolphins was great! We...More

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Reviewed 4 January 2018 via mobile

Family had a fantastic time with dolphin, Maya. She performed many acts, she gave us a feet lift; loved that! Was fun! She clapped for us, jumped over us, we kissed her, played with her... We had a great time.

1  Thank Space_Bunny_Dolphin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operation Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 5 January 2018

Dear Traveler. Thank you very much for your commnets. For us the most important is your satisfaction. Kindest Regards.

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Reviewed 3 January 2018

I cannot believe that its legal to keep the animals in such a small space!!! The pools for the dolphins are smaller than the pools for the people. completely disgusted. Someone should put a stop to this! And that its located within a prestigious resort...More

Thank Family M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 4 January 2018

Dear traveler We appreciate your comments and concern. We know that for some people it is a sensitive issue to have dolphins under human care regardless of the size of the habitats or spaces intended for them. However, beyond your subjective appreciation, which is very...More

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Reviewed 31 December 2017 via mobile

If you are planning to find Nemo or Dory, the Delphinus is the place. They have a lot of fishes, their story and tips to take care the environment. The main activity is swimming with dolphins but id not recommended with children under 5, they...More

Thank Nathalia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 3 January 2018

Dear Traveler. Thank you very much for your comments, we are always trying the best for all of our guests. Kindest Regards.

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Reviewed 3 December 2017

This is something that my family has always wanted to do. We choose the primax4 package (we have a family of 4). With this we were the only people in our group so we got to spend extra time learning and interacting with the dolphins...More

1  Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 4 December 2017

Dear Traveler. Thank you very much for your comments, our mission is to offer unforgettable moments to all of our visitants and to teach about the care of the enviroment. And as you say the happiest moments are prizeless. Kindest Regards.

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Reviewed 29 November 2017

My husband and I did the couples swim with dolphins package during our honeymoon. It was awesome and definitely a once in a lifetime experience. The session lasted one hour, and it felt like we got the full experience. We had so much fun, and...More

1  Thank DH112017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 3 December 2017

Dear Traveler. Thank you very very much for your comments, and for give us the oportunitie to be by yourside during such important event in your life. We are always trying to offer the best experience ever I'm glad to know we reach the goal...More

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Reviewed 22 November 2017

Amazing it’s a must do! My wife and sister did the package as a bucket list event in was extremely pleased with what they paid for it was a life long dream and will remember forever

Thank ibfiredad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 23 November 2017

Dear Traveler. Thank you very much for your comments, I'm glad to know that we reached our mission to create unforgettable moments. I will share your comment with all the staff. Kindest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & Answers
davidraviv55
30 March 2018|
Answer
Response from Cdwied | Reviewed this property |
They did several encounters prior to the foot push. It was worth the money to me. The pictures are pricey, but they do allow you to take your own.
0
Votes
Jess Z
6 January 2018|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler, the payment is for the space so it's the same prize for adults or children. Kindest Regards.
0
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Google Translation
hboen85
2 January 2018|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler. Some times you can find special deals in our website if you reserve with anticipation in any case you can visit us in our facilities for more information. Kindest Regards.
0
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