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Delphinus Punta Cancun

Features Animals
Blvd. km. 5 Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
+52 1 888 526 2230
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Fun and entertaining/learning experience for kids

Esther did a good job at teaching kids about dolphins and at making the experience as engaging as... read more

Reviewed 1 week ago
viajero_frec_100
,
Mexico City, Mexico
Worst Experience EVER

Dirty place with a lot of Algae all over. I felt like I was swimming in a swamp. The area seems too... read more

Reviewed 2 weeks ago
Youssef B
,
Houston, Texas
Read all 1 127 reviews
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An exclusive location in the nicest area of Punta Cancun, surrounded by the Caribbean. 30 minutes from Cancun International Airport Located in the Hotel Hyatt Ziva in Cancun Within the hotel zone in Cancun, we propose a privileged location where you can live an exclusive and incomparable experience swimming with dolphins.
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor3%
  • Terrible3%
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Open Now
Hours
Hours Today: 09:00 - 17:30
Suggested Duration: < 1 hour
LOCATION
Blvd. km. 5 Calle Quintana Roo 9 | Hyatt Ziva, Zona Hotelera, Kukulkan, Cancun 77528, Mexico
CONTACT
Website
+52 1 888 526 2230
Write a ReviewReviews (1 127)
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"swim with the dolphins"
in 68 reviews
"dolphin experience"
in 36 reviews
"once in a lifetime"
in 35 reviews
"an amazing experience"
in 36 reviews
"take pictures"
in 28 reviews
"bucket list"
in 20 reviews
"hotel zone"
in 9 reviews
"video"
in 118 reviews
"photos"
in 188 reviews
"package"
in 101 reviews
"primax4"
in 8 reviews
"aquarium"
in 34 reviews
"kisses"
in 18 reviews
"mammals"
in 9 reviews
"usb"
in 13 reviews
"session"
in 19 reviews
"usd"
in 27 reviews
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1 - 10 of 755 reviews

Reviewed 1 week ago

Esther did a good job at teaching kids about dolphins and at making the experience as engaging as possible. All promised activities and features were delivered. Kids loved it. Paid extra for photos and video (too expensive... more expensive than the dolphin experience itself).

Thank viajero_frec_100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 1 week ago

Dear traveler Thank you very much for your comments. I will share it with my co-worker Esther, who will surely be very grateful. Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Dirty place with a lot of Algae all over. I felt like I was swimming in a swamp. The area seems too small for the dolphins so I would consider this animal cruelty. To top it off, they don’t advertise the price for their photo...More

Thank Youssef B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 1 week ago

Dear traveler. Thank you for your comments, beyond your subjective appreciation, which is very respectable, we are governed by an Official Mexican Standard, based on strict technical standards to be able to have dolphins under human care. The Norm, was elaborated by prestigious academic and...More

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Reviewed 13 July 2018

The Trainer was very informative and the dolphins were amazing. The staff assisting in the tour were deliberately blocking the view of us from my father with umbrellas as he was trying to take photos. I understand that there was a photographer there and they...More

Thank Rascal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 13 July 2018

Dear traveler Thank you very much for your comments, I am glad to know that your experience during the interaction with our lovely dolphins was excellent and I am very sorry to read that you have not contacted our after-sales service after the visit, we...More

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Reviewed 9 July 2018 via mobile

My 17 year old daughter had a wonderful time swimming and interacting with the Dolphins. For about $159 bucks you get a 1:1 sessions with a trainer and a dolphin swimming and touching and learning about the mammals. I took lots of my own pics...More

Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 11 July 2018

Dear Traveler. Thank you for your comments of your interaction in the Interactive Aquarium, I'm glad to read that you had a great time, that's why we work with all our hearth. Kindest Regards.

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Reviewed 28 June 2018 via mobile

What should have felt like a moment to remember for the family turned in to a visit where I felt the dolphins were being exploited for money just as much as we were. Before you begin, you're shown a video about how they want the...More

Thank Aaronbret90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 4 July 2018

Dear Traveler. I really sorry that about your perception of our service, we are always trying our best and we will keep doing that, you can be sure that in here all of my coworkers including me we have nothing but love for our dolphins...More

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Reviewed 18 June 2018

It was such a wonderful experience. We will always treasure it. However, it feels like a photo shoot and at the end of the hour, they want to sell you the photos and video for more than the cost of 3 people experiencing the dolphins....More

1  Thank Ermeess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 19 June 2018

Dear Traveler. Thank you very much for your comments, I'm glad to know that you enjoyed yout time with our amazing dolphins and your professional photo studio. We know that some people feel that our price of photographs is high, however, we must say that...More

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Reviewed 15 June 2018

Our family recently participated in this very amazing excursion. Myself, my husband, and our daughters ages 8 and 10 loved it. The staff educated us on how to have a safe experience (and ensuring the dolphins had a safe experience). The dolphins were extremely intelligent...More

Thank Jessica O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 19 June 2018

Dear Traveler. Thank you very much for your words, we are always trying to offer the best experience to all our guest by the hand (fin) of our lovely dolphins. You don't have nothing to thank,m that's our work and we do it with all...More

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Reviewed 11 June 2018

Our whole family, kids 9 and 13, loved the dolphin experience at Delphinus. We learned about care of dolphins, their anatomy, their natural habitat, and about environmental care and human impact. We did the supreme package with the foot push and added the dolphin ride...More

Thank ctheworldpastor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 15 June 2018

Dear Traveler. Thank you very much for your words, for us the most important is to be your guide during those unforgettable moments with our dolphins and to teach every one of our guest about the care of the planet. I'm glad that our mission...More

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Reviewed 25 March 2018 via mobile

I was very eager to visit this place. The staff is educated and friendly. But more importantly the Dolphins are provided with a sufficiently large size tank, definitely much much bigger than the aquariums we have in the United States. Before interacting with dolphins, the...More

1  Thank YasirNAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Gerente at Delphinus Punta Cancun, responded to this reviewResponded 27 March 2018

Dear Traveler. Thank you for your comments and for give us the opportunittie to be with you during such an amazing experience. For us is really important to inform to all of our guests about how to take care not just for the dolphins but...More

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Reviewed 6 March 2018

If you want a "deal," don't go here; that's not the point. This is a place where four dolphins swim and live(2 + football fields in size). The professional trainers have a close, knowledgeable connection with the animals. Paid interactions - and photos - are...More

2  Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DelphinusMX, Operations Supervisor at Delphinus Punta Cancun, responded to this reviewResponded 8 March 2018

Dear Traveler. Your words are inspiration to keep doing our work with our best effort, you can be sure that we are always trying to improve to make the best for them and at the same time to educate to all of our guests about...More

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Ask a question
Questions & Answers
Olivia F
15 May 2018|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler. Thank you very much for your interest in having your program with us, you can be sure that you will have an amazing time with our lovely dolphins, we are located in the middle of the Touristic Area, so it's... More
1
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davidraviv55
30 March 2018|
Answer
Response from Cdwied | Reviewed this property |
They did several encounters prior to the foot push. It was worth the money to me. The pictures are pricey, but they do allow you to take your own.
0
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Jess Z
6 January 2018|
Answer
Response from DelphinusMX | Property representative |
Dear Traveler, the payment is for the space so it's the same prize for adults or children. Kindest Regards.
0
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