Palms Court Gardens & Restaurant

Palms Court Gardens & Restaurant, Basseterre: Hours, Address, Palms Court Gardens & Restaurant Reviews: 4.5/5

Palms Court Gardens & Restaurant

Palms Court Gardens & Restaurant
4.5
Other Food & Drink • Gardens
Saturday
9:00 AM - 5:00 PM
Sunday
9:00 AM - 5:00 PM
About
Palms Court Garden is the exquisite privately owned property with stunning views on the Basseterre harbor. Its lush beautiful gardens host a spectacular infinity pool (open for visitors, reservations recommended as chairs are limited) a bar, restaurant (breakfast & lunch daily, dinner for groups 10+ only) , the production site of Shell Works St.Kitts and its gift boutique. Visitors may watch as beautiful shell & jewelry creations develop right in front of their very eye. Shopping opportunity in the adjacent gift boutique.
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4.5
404 reviews
Excellent
296
Very good
69
Average
15
Poor
9
Terrible
15

Stone J
1 contribution
Horrible, ignorant, rude manager
Jun 2021 • Business
As soon as I sat down I remember why I did not like this place. The food was okay but the manager needs to be removed immediately! The entire staff looks afraid of her. She’s very much aggressive to them. I sat down in the dinner area where I over heard her shouting profanity’s at one of her staff members and my heart dropped instead.These types of behavior are unacceptable and that’s why I would NOT be going there anymore and I DO NOT recommend anyone going until the owner change management.
Written 17 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Roy S
Romford, UK409 contributions
Lovely gardens
Mar 2020
Visited as part of a day excursion from our cruise ship so, unfortunately, didn't have very long at this beautiful place.

The gardens were outstanding but we didn't get chance to sample any of the menu. We learnt later that this was where some of the staff from the cruise ships come to spend their downtime.

Lovely place, wish we could have just stopped here for the day really.
Written 28 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

ian r
Newton Abbot, UK17 contributions
Very pleasant day.
Mar 2020
What a lovely relaxing place. We were meet by very friendly staff who supplied us with towels and the rest was up to us. We chose a bed overlooking the port and the ship which was a gentle 20 minute walk away. The staff were so attentive, attending to our every need. The place quickly became busy so obviously a popular location for the day. It was very neat and tidy and very clean. What a nice way to spend a day in St Kitts if you don’t want to follow the crowds or get rushed around on some excursion.
Written 17 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello 252ianr Many thanks for the time and effort you took to leave such an informative and warm feedback for us. We are happy to hear that you have enjoyed your stay with us and we are looking forward to have you with us again on your next cruise to St.Kitts. Best regards from the entire team Palms Court Gardens
Written 18 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Tofowhales4life
Shoreham-by-Sea, UK312 contributions
best food the whole week
Mar 2020
visited this place as local to our accomodation, for a lunch as they are not open for dinner. I wish they were, the food was superb, the service was great and the location is one of the best views of Basseterre we saw. Would highly recommend.
Written 16 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Tofowhales4life Many thanks for your wonderful words regarding our food, service and location. We are happy to hear that you have enjoyed your visit. We do open our kitchen though for dinner, if the group consists at least of 10 guests. We're looking forward to have you with us soon again and send best wishes from our entire team at Palms Court Gardens.
Written 18 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

topnotch42
Warrington, UK19 contributions
Don’t bother
Mar 2020
Did I just go on the wrong day?
After reading the splendid reviews I was very disappointed in my experience here.
4 of us paid $15 each to go in on a beautiful day.
I ordered a juice which cost over $4 the others had a beer.
My drink was nothing more than a glass of cordial.
The staff obviously hate their jobs and it showed (I did tip by the way before tasting my drink) Not one thank you or smile (the exception being the girl on the entrance gate. She was very pleasant)
It was mainly used by staff from our cruise ship who get complimentary admission.
We were situated underneath some palm trees. A very large branch fell from the tree missing my son in law by inches. It is no exaggeration to say had this hit him he would have been very badly injured to say the least.
The noise of the crash alerted the staff.
They just asked if we wanted an ambulance. No apologies whatsoever.
A beautiful setting completely ruined by ruined by rude miserable staff.
Written 15 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear visitor Usually, at the beginning of a management response, we express our thanks and respect for each visitor who has taken his/her time and effort to leave a feedback for us; regardless if it is applauding or unflattering, for we do respect everybody's opinion. Mistakes in a business can happen, every wait staff or the chefs in the kitchen may have a bad day once in a while (as we all have), after all they are humans with their personal problems as everybody else, and not robots. In this present situation though I can express neither, because we, who have been involved with serving and tending to the author of this review, are totally taken aback about how bluntly anybody could twist and turn the truth for reasons unfathomable to us. Is it, because a big fussy attempt about not much really, was merely to trying to receive a complimentary item or refund and it did not fall on fertile ground? Maybe your chair neighbor was right then when he said to me, before he took off to the pool because he and his wife were disturbed by your continued complaints, that the whole commotion was only in hindsight of receiving a comp, that he is observing this kind of behavior here and there on the ship, and added, that he will be very disappointed in me if I would give in. In the interest of future visitors let me describe our own perception of the situation. First of all let me start with the pricing. Our Day Pass charge of US$ 15.00 is the lowest on the island, the ones from the other resorts are settled between 35.00 - 59.00 USD. A lower price for a juice (ours is exactly US$ 4.00 incl. service charge and local taxes) is only available at one of the beach bars, since there is not much overhead cost involved at the beach, opposed to the maintenance of a large pool and garden at a resort. If each one of our visitors would pay only for the Day Pass and consume one juice (or beer for the matter) during the entire visit, we'd have to close our doors very soon and send the staff home. To make a review valuable for a business, it would be helpful to say which item (juice in this case) it was that wasn’t liked and/or found too expensive, so that we would be given the opportunity to check into this in detail to find out if there is potential for improvement. I can understand, that any kind of juice can taste bland, when the start of your visit was already dimmed because you noticed, and maybe felt sour because of it, that crew members do not pay a Day Pass fee upon entrance, because you didn't know that we have special arrangements with the ships. I can also understand, that one can get startled, if a bundle of seed pods is coming down from a Palm tree next to one’s lounger. But we can absolutely not understand how and why somebody would twist and turn the truth claiming it was a large branch (palm trees do not have branches by the way only leaves, which come down slowly along the trunk due to the way the leave is attached to it) and that it could have caused a serious injury. Other than leaves, there are dried up bundles of old seed pods on a palm tree (light in weight) for they only come down once they are dry. The dangerous part of a coconut palm, when lying underneath, are really the coconuts themselves, as they are heavy in weight and could really cause a serious injury if it falls on somebody’s head. That’s why our management, together with our gardener, are always making sure that the nuts are cut off before they become ready to fall. So when this bundle of dried seed pods came down next to your son in law’s lounge chair, it was not him or the seed pods alerting our staff, but a noisy dispute started by you, who alarmed the nearby waitress and me, the operations manager. What doesn’t make sense to me either is, that you would say our staff appeared like they are hating their job; for I experience the opposite on a daily basis. And especially, because the waitress who has been looking after you, Alexian, is one of our sweetest and warmest servers, and anybody who had the pleasure of being served by her would agree. Palms Court Gardens is a small family owned resort, and our team, including the owners, are like family. If a staff would hate their job here, we would not allow them to be part of our team. The vast majority of reviews regarding the friendliness of our staff is confirming this notion. Further, your claim that we offered to call an ambulance is another made up story, for we definitely did not, since it was very obvious that there was none needed. But what we did was to look after you, trying our best to calm you down and to help and assist you to change the location to a tree-free area. I agree though to what you say in your first sentence, that you probably did come on the wrong day; seen from your perspective. For as far as we have experienced this day, including the other visitors I have spoken to during the course of the day, everybody was happy and it was a wonderful, beautiful day. Maybe you had a different experience on that day, due the law of attraction, as always in life, which had spoilt your day. In this sense we are wishing you many happy days to come and pleasant and easy future cruising.
Written 18 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Carol-Looker
Chelmsford, UK25 contributions
Beautiful gem...
Feb 2020
What a beautiful little oasis. We visited when there were no cruise ships so had the pool & gorgeous gardens to ourselves. Lovely staff & cocktails. Worth a few hours to relax & have lunch too.
Written 8 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Carol We're happy to hear that you had the chance to visit us again so soon, and that you have spent another few blissful hours with us. Warmest regards from the entire Palms Court Gardens team!
Written 11 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Carol-Looker
Chelmsford, UK25 contributions
Little Gem!
Mar 2020
We spent a few hours here and had the pool all to ourselves as there were no cruise ships in port that day... Beautiful tropical gardens, lovely views and very friendly attentive staff especially Sherica! We felt thoroughly spoilt. Worth a visit if you are visiting the wonderful island of St Kitts...
Written 4 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello Carol Many thanks for your wonderful feedback. We're happy to hear that you had a wonderful time at our place. I made sure to forward your compliments to Sherica. Warmest regards from the entire team Palms Court Gardens!
Written 11 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Wolfgang S
Elora, Canada48 contributions
discovered by chance.. nearly missed it..
Mar 2020
we were driving around.. before lunch... and saw the sign.. looked intriguing. walked in, beautful gardens... you can jst walk around... and enjoy the scenery.. lounges for you to enjoy all day.. ( fee of $ 15), pool, wonderful view of Port Zante.. restaurant looked great.. open for breakfast and lunch.. we did not eat as we had other plans.. but we will return and report... I believe they have one guestroom overlooking the pool.... did Hemingway write a book here?? lol...
Written 3 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello Wolfgang We are very happy to hear that you have discovered us by chance and enjoyed your discovery. Just too bad you didn't have the time to eat. But maybe you'd like to have a look at our menu on the following link to be prepared on your next visit? https://palmscourtgardens.com/restaurant-bar.html Yes, we have an Airbnb, located on the second floor of our all-wood cottage decorated in Shabby Chic Beach House style. We had many artists staying here already, and who knows, maybe one of them was Hemingway's reincarnation.. ;-) Warmest regards from the entire team at Palms Court Gardens
Written 11 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AVGICY
9 contributions
Amazing
Feb 2020 • Friends
Amazing experience, for the second time! A very beautiful place and view. The staff is more than friendly and the quality of food and drinks are exceeding the expectations for a place in the Carribean. Always relaxing music and good vibes. Highly recommended!
Written 27 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hello Avgicy Many thanks for the time and effort you took to leave us such a glowing feedback! We are happy to hear that you have enjoyed your second stay as well and hope that you will be with us soon again. Best regards from the entire Palms Court Gardens Team!
Written 7 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Carolyn Sinclair
Rochester, NY1 contribution
Sinclair
Excellent Fabolous and the place was very clean and neat and the manager was on point she's very customer-friendly in Isla just love the whole place
Written 23 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Annetteer Many thanks for your time you took to leave us your wonderful feedback. We are happy to hear, that you have enjoyed your stay and love the whole place! We are looking forward to see you soon again! Best regards from the entire Palms Court Gardens team!
Written 26 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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