Club Mobay Departure Lounge

Club Mobay Departure Lounge, Montego Bay: Address, Phone Number, Club Mobay Departure Lounge Reviews: 4.5/5

Club Mobay Departure Lounge

Club Mobay Departure Lounge
4.5
About
A uniquely Jamaican, first class lounge experience. Imagine escaping from the stress and chaos of security lines and crowded departure halls to a sanctuary where you can relax or catch up with the office. The 10,000 square foot lounge affords you the space to enjoy culturally themed specialty rooms, a complimentary premium bar, snacks, wifi, shower facilities, concierge duty free shopping. Jamaican hospitality and charm meet first world innovation at Club Mobay.
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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4.5
10 667 reviews
Excellent
7 638
Very good
1 949
Average
666
Poor
210
Terrible
204

kristihelton
4 contributions
Perfect Experience
Jun 2021
ARRIVAL: We were first time visitors to Jamaica and were arriving for our WeddingMoon at Sandals Royal Caribbean. Neither of us really travel by air much so we wanted to reduce our stress AND get to our resort as quickly as possible. Club Mobay made that happen!! We were greeted by the sweetest lady that helped get us through security and all of that and to both the Club Mobay and Sandals lounges until our shuttle arrived. She made us feel very welcome and it seemed to take no time getting through the airport upon arrival.

DEPARTURE: It was a little confusing upon arrival at the airport but all of the staff were very helpful in pointing us in the correct direction to get through security and check in. Once we checked into Club Mobay and entered the lounge it was PHENOMENAL!! The lounge was relaxing, the staff was pleasant, the drinks were cold and perfect and food was excellent also. It was perfect!

All in all, we will be returning June 2022 and will be booking Club Mobay for arrival and departure again!!
Written 16 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello kristihelton, Thank you for including our bundle service and sharing your experience with us. It is always our aim to make your first and final moments in paradise memorable. With that said, it brings us joy to know that we got to reduce the hassle and stress that come with travelling, allowing you to relax and savour every moment of your well-deserved vacation on both legs of your trip. We appreciate you holding our services in high regard so much that you will never come back to the island without Club Mobay again. Thank you for making Jamaica your destination of choice. See you in 2022!
Written 17 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

John G
Philadelphia, PA40 contributions
Works Smoooooth!
Jun 2021
Arriving and departing with Club Mobay makes life so much easier. Arrival gets you past the lines, and they were there when we arrived on 6/4/21. Departure waits are spent at the VIP lounge with beverages and decent food.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Dear John G, Thank you for making Jamaica your destination of choice and including Club MoBay in your travels. We appreciate you taking the time to share your review with us. We are ecstatic that you found our service to be excellent as this is the standard that our guests have come to know and we strive to uphold. It was our pleasure hosting you; please come again soon.
Written 16 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jennifer P
3 contributions
Mobay makes your travel "Mo Better"
Jun 2021 • Couples
I can't say enough about Club Mobay! You have to experience it. First time in Jamaica and who do we see coming off the plane? Alexis with her eyes smiling and greeting us with so much enthusiasm and excitement. You have to request her! We would have lost so much vacation time dealing with customs and retrieving our luggage if not for Alexis!
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello K365CLjenniferp, Loving the caption of your review! Thank you for sharing your valuable feedback with us. Alexis is truly amazing! Our team strives to go above and beyond to ensure our clients are comfortable and feel right at home. It is our goal to create a lasting impression of one’s vacation in paradise through warm hospitality coupled with our world-class amenities. We look forward to seeing you again.
Written 16 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ChumMargeson
Midland, TX4 contributions
Good service for new comers
Jun 2021
Upon arrival we were greeted with our Family Name Welcome signs with warm smiles behind them. Shanice and Jose took our party of 6 (4 adults/2 kids) through the airport without a hiccup. They verified all our paperwork while walking to make sure everything was ready to go at immigration. They were very fun loving and the perfect duo for assisting with little kids. After all the business they took us directly to the Sandals/Beaches I would absolutely use Mobay for arrival again.
Upon leaving, the airport was very chaotic (Saturday, June 12). By the time we got through everything and to Mobay we had less than an hour to get seated, order and eat. The accommodations in the VIP lounge were very nice and clean. They take the cleaning seriously. The server was quick and kind. The chicken quesadillas are delicious, but you only get half a serving so order 2 or 3. Unless you have a longer wait in the airport (1.5 hrs +) I might not recommend it for leaving.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello ChumMargeson, Thank you for making us a part of your island experience and taking the time to share your valuable feedback with us. We are delighted to learn that your arrival on the island was nothing short of spectacular as we made it easy, time-saving, and relaxing. It is also amazing to hear that both Shanice and Jose were helpful throughout the entire process. I'm glad you felt the overall experience met your expectations. It's something we've worked hard on and we're pleased our efforts resonated with you. We encourage our VIPs to arrive at least 2-3 hours before their flight departure time as required by the airline for international flights to ensure our guests can maximize the full experience and even get some duty-free shopping in. We are so grateful for your kind words. It was truly a delight to have hosted you and we hope to see you again soon. Your satisfaction matters to us so if you’re happy, we are too. We will be sure to share your feedback with the rest of the team. Thank you for taking the time to share your review with us and this community.
Written 16 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

DorothyB13
Sandy, UT39 contributions
Great lounge
Jun 2021
The departure service is not as helpful as the arrival service, but it was nice to have their great departure lounge to wait in (clean, air conditioned, comfortable chairs, and nice restrooms), and they served us a delicious breakfast.
Written 13 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello DorothyB13, Thank you for your review of our Departure Experience. We are ecstatic that you found our arrival service to be excellent as this is the standard that our guests have come to know and we strive to uphold. Our Departure Service, unlike arrival, is not fully escorted as we want clients to take their time to shop, etc. before heading to our lounges. We encourage our VIPs to arrive at least 2-3 hours before their flight departure time as required by the airline for international flights to ensure our guests can maximize the full experience. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information on what can be done to make your future visit more special. Should you be willing, please email me at nicholas.watson@vipattractions.com Thank you for taking the time to share your review with us and this community. We hope to see you soon!
Written 14 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

DorothyB13
Sandy, UT39 contributions
Worth it!
Jun 2021
When we arrived at the Montego Bay airport, a lovely woman was waiting for us. We walked by a very long line of people waiting to go through immigration and went to our own line. Then we walked by the customs line and went straight to another counter. I'd guess it saved us close to an hour (and lots of confusion). We didn't go in the arrivals lounge, since we left right away to head to our resort.
Written 13 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello DorothyB13, Thank you for choosing Jamaica as your vacation destination and opting to include our service in your trip; and for taking the time to post a review of your experience. We are so overjoyed by just reading that first line alone! It warms our hearts reading your amazing review of your fabulous experience with us upon arrival to the island. Thank you for adding Club Mobay to your Jamaican experience and for taking the time to share that experience with us. We hope you booked our departure service too as we promise to put a great end to your fantastic vacation on the island!
Written 14 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

kycampbell
Hampton, VA28 contributions
Great value for the price!!
This is an exceptional service. It’s worth the money. You get fast access through the lines and the food and drinks are free. It made our wait time for our flight fly by. We will always use this service in the future.
Written 13 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello kycampbell, Thanks for making us a part of your island experience. We are happy to hear that you felt relaxed and got the chance to indulge in our wide array of treats with complimentary beverages! Your satisfaction matters to us so if you’re happy, we are too. We appreciate your feedback and can’t wait to see you again soon.
Written 14 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ParzDiver
Lansdale, PA18 contributions
Excellent way to end your vacation
Excellent experience with Club Mobay departing Jamaica. For a very small fee the expedited security scanning alone would be great, but the lounge access with drinks and food was much better than scrounging something in the terminal. We were seated in comfortable chairs and Renaldo kept us in food and drink for the couple hours while we waited for our flight. I would definitely do Club Mobay again!
Written 12 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello ParzDiver, We appreciate you holding our services in high regard so much that you will never come back to the island without Club Mobay again. We are blown away by reading how much you enjoyed your Club Mobay departure experience. Ronaldo is one of our superstars! We are thrilled you enjoyed the entire experience from the fast-track service through security to sitting and relaxing in comfort with complimentary snacks and drinks while awaiting your boarding call. Thank you for making Jamaica your destination of choice. We are looking forward to seeing you again soon. Welcome to the Club Mobay Family!
Written 14 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MrsTraveltoYou
Douglasville, GA25 contributions
Amazing Experience/ Everything I Hoped
Jun 2021 • Couples
Sachel was our guide. She was very sweet. This was my first trip to Jamaica and this experience made it worth my while. It most certainly saved us a lot of time. Others on our flight were still in customs as we sipped on Rum punch in the arrivals lounge. Even if you do Departure only, it’s way worth it. It’s much better waiting for your flight with a full belly and clean facilities to use. I will be using Club Mobay on EVERY trip to Jamaica and also will recommend it to ALL OF MY CLIENTS as I am a travel agent also. Thank you.
Written 12 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello MrsTraveltoYou, Welcome to the VIP family! We are thrilled that our express lane through security was worth its weight in gold! Sachel is truly a star! Guest satisfaction is our top priority, which is why we try our best to reduce the hassle and stress that come with travelling, allowing you to enjoy every moment of your well-deserved time on the island. Thank you for your continued support of our business! We hope to serve you (and our mutual clients) on all future trips to Jamaica!
Written 14 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JKeene2
Meriden, CT7 contributions
The only way to leave Jamaica
Jun 2021
The only place to relax and take it easy while waiting for your flight. Casandra took very good care of us during our stay. Very attentive an friendly. Will definitely do this again.
Written 10 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
NicholasWatsonVIP
Hello JKeene2, Thank you for making us a part of your island experience and taking the time to share your valuable feedback with us. We are happy to hear that you had a wonderful time at our Club Mobay VIP Departure Lounge. We are thrilled to learn that Casandra took very good care of you during your stay. We will keep offering you the best service. We work hard to meet expectations like yours so if you’re happy, we are too. Be sure to book the service upon arrival on your next trip. We appreciate your feedback and hope to see you again soon.
Written 10 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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