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Extremely poor customer service from management

I had two issues with this hotel. One was being charged for one of our rooms despite it having been... read more

Reviewed 29 March 2017
Gerrymeister
,
Scotland
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  • Excellent17%
  • Very good23%
  • Average5%
  • Poor32%
  • Terrible23%
29 Mar 2017
“Extremely poor customer service from management”
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Via Val di Luce 22 | Val di Luce Spa Resort, 51021 Abetone, Italy
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+39 0573 60961
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Reviewed 29 March 2017

I had two issues with this hotel. One was being charged for one of our rooms despite it having been prepaid ( mix up by Hotels.com) but the issue was the length of time to reimburse. They would not respond to my request for them...More

Thank Gerrymeister
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