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Review Highlights
Pamper gift

We were bought a days spa and treatment voucher as a Christmas gift and decided to use it last... read more

Reviewed 3 weeks ago
twosometravellers
,
manchester
Unusual hot rooms make this interesting

The pool is on the small side - more than 4 people and it is crowded. Everything else was... read more

Reviewed 4 weeks ago
YorkshireSealy
,
Yorkshire
Read all 181 reviews
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Traveller Overview
  • Excellent49%
  • Very good20%
  • Average16%
  • Poor9%
  • Terrible6%
Travellers talk about
“outdoor jacuzzi”(18 reviews)
“light lunch”(18 reviews)
“spa area”(11 reviews)
About
Set within the glorious Mottram Hall Hotel, the Mottram Spa contains a series of treatment rooms providing ESPA treatments and Jessica Nails, an indoor pool, Jacuzzi, Steam Room & Sauna plus the UK's First Alfresco ThermoSpace facilities with...more
Suggested duration: 2-3 hours
Contact
Wilmslow Road | Mottram Hall Hotel, Mottram St. Andrew SK10 4QT, England
Website
+44 1625 828135
Reviews (181)
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Show reviews that mention
All reviewsoutdoor jacuzzilight lunchspa areagreat spasteam roomspa daysspa dealrelaxing roomlovely productshealth clubhealthy choicesincluded lunchevening mealfew niggleschanging facilitiescream tealovely pool
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1 - 10 of 180 reviews
Reviewed 2 days ago via mobile

My wife had treatments, of facial and neck and shoulder. The staff were very attentive, friendly and professional. She was very pleased with the relaxed and surroundings she enjoyed and thoroughly loved the experience. We would go again.

Thank Chris L
Reviewed 3 weeks ago

We were bought a days spa and treatment voucher as a Christmas gift and decided to use it last week. We were welcomed and given a medical form to complete along with choosing treatment. We were given robes,towels and slippers and given explanation of facilities...More

Thank twosometravellers
MottramHall, Manager at The Spa at Mottram Hall, responded to this reviewResponded 2 weeks ago

Hello twosometravellers Thank you for your kind comments, I am delighted to hear you enjoyed your Spa Day at Mottram Hall, but disappointed to learn that you encountered towels being left "reserved" on the beds around the pool. The team will now monitor and address...More

Reviewed 4 weeks ago

The pool is on the small side - more than 4 people and it is crowded. Everything else was delightful, I really enjoyed all the different sauna styles, also traditional sauna and steam room.More

2  Thank YorkshireSealy
MottramHall, Manager at The Spa at Mottram Hall, responded to this reviewResponded 2 weeks ago

Hello YorkshireSealy Thank you for taking the time to relay your recent experience with us, I'm sincerely sorry that the size of the pool didn't live up to your expectations, however I am delighted you enjoyed everything else of your Spa Day. . I do...More

Reviewed 12 August 2018 via mobile

Spa day package with lunch - on previous visits I was offered smoothie on arrival and received gift on leaving . This time all the “little extras “ were missing . The pool area felt scruffy and a lot of beds looked passed their best...More

1  Thank debbietex
MottramHall, Manager at The Spa at Mottram Hall, responded to this reviewResponded 2 weeks ago

Hello debbietex Thank you for taking the time to post your comments on Tripadvisor, I am grateful for your constructive feedback and will certainly address the points you have raised. Once again thank you for taking the time to let us have your valued feedback....More

Reviewed 12 August 2018 via mobile

Booked a spa day for 5 of us for a friends hen party. Every staff member dealt with from the time of booking was accomodating, polite and lovely. Communication within the whole team from the spa and to us having cream tea was great. We...More

Thank MissWanderlust12
MottramHall, Manager at The Spa at Mottram Hall, responded to this reviewResponded 2 weeks ago

Hello MissWanderlust12 Thank you for taking the time to post your fantastic feedback on TripAdvisor, I am delighted to hear you and your friends enjoyed your Spa experience at Mottram Hall. We look forward to welcoming you back at very soon. Kind regards Stephanie Parry...More

Reviewed 4 August 2018

My mother and I had a weekend at Mottram Hall at the end of April 2018. We booked a spa treatment on the day of our arrival. Our treatments were 15 minutes late starting and they didn't give us the full paid for treatment time....More

Thank 3Amma21
Reviewed 24 July 2018

A group of 5 of us went to Mottram Hall for an Escape Spa Day on 24th June. We choose Mottram Hall primarily because of the Aqua Thermal Space which was a very nice outdoor area and sets it apart from other spa hotels. However,...More

Thank Cathy2222
MottramHall, Manager at The Spa at Mottram Hall, responded to this reviewResponded 2 weeks ago

Hello Cathy2222 Thank you for your review and for taking the time to share your thoughts on TripAdvisor. I am sorry that no one has responded to you, perhaps you could redirect your email to Amanda Penney; apenney@qhotels.co.uk Kind regards Stephanie Parry Club & Spa...More

Reviewed 22 June 2018 via mobile

Just come back from a lovely hen do day here and the staff (Sara and Jessica) could not have been more helpful, polite or professional. I never write Tripadvisor reviews but it was such good customer service that really made the day it should be...More

Thank Rosie B
MottramHall, Manager at The Spa at Mottram Hall, responded to this reviewResponded 20 July 2018

Hello Rosie B Thank you for taking the time to post your fantastic feedback on TripAdvisor, I am delighted to hear you and your friends enjoyed your Spa experience at Mottram Hall and your lovely feedback about Sara and Jessica has been passed on to...More

Reviewed 18 June 2018

Wasn't very organised the swimming pool was busy many people put towels on beds but didn't come back looking tiredMore

Thank Jan189
MottramHall, Manager at The Spa at Mottram Hall, responded to this reviewResponded 21 June 2018

Hello Jan189 Thank you for taking the time to relay your recent experience with us, I'm sincerely sorry that some aspects of your visit did not live up to your expectations. I sincerely hope you might have the opportunity to return to The Spa at...More

Reviewed 3 June 2018

tired, old, shabby....not worth the money, everything cots the earth but they don't re- invest.....I would not go there again....More

3  Thank perth45
MottramHall, General Manager at The Spa at Mottram Hall, responded to this reviewResponded 6 June 2018

Hello perth45 Thank you for your review, and for taking the time to share your thoughts on TripAdvisor on our Spa Page. I know Amanda has been in communication with you directly; I can only apologise again that your stay was not as you had...More

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