I wish I can give the same review as all the previous reviews but my experience has nothing to do with the actual activity and much more with the ethics of the business.
We arrived in the village on the 1st of April (yes, I did not know I was going to be the April fool) at around 14h30. After checking in at the hotel, we immediately wen to the Eezi Scooters to book a trip. Upon arrival, we were greeted by one of the guides who was on his way to take people on the 2-hour trip. He advised that they will only be back around 17h00 and that we were therefore too late for a trip on the day, but that we could book for the following morning.
The staff was very accommodating and they advised that we could choose a time of our choice (which was 8h30), but they were insistent that we complete all the paperwork (which we did) and then they were very insistent that we had to pay in full, immediately. I asked why I could not pay the following morning, but the explanation was that once the paperwork is done, payment needs to be made.
I had no real issue, because we really wanted to do the trip, so I made payment by credit card, only to find that the credit card machine did not work. The staff was very pushy that I then needed to go and withdraw cash at the shop next door. I withdrew the R1 600 in cash and paid as requested.
Well, I woke up the next morning with continuous rain. At 8h15 we were at the shop to find out how this will work. We were advised that we can go out in the rain (?!!) or we can wait for the rain to clear. We really did not have the luxury of waiting because we needed to be at our next destination so I asked for a refund. Of course I was told that they cannot refund me......no reason, they just cannot refund me. When I asked why they insisted that I had to pay the previous day (well knowing that it was going to rain!!!) I was told that management encourages them to do so. I then asked to speak to management, but guess what..........management was not on site. So I asked to call management...........but management did not answer their phone. I then left my number for management to call me, but, as expected, I have not received as much as a missed call.
The point is - how the hell do you encourage your staff to take people's money upfront, for no clear or apparent reason and then have a "policy" of no re-imbursement, irrespective of the circumstances and then not have the decency to face the client to explain your actions.
My R1 600 was stolen..........it is as simple as that.