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Tsitsikamma Canopy Tours

Storms River, South Africa
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About Tsitsikamma Canopy Tours
The Tsitsikamma Canopy Tour is a unique eco-wilderness adventure that takes place in the magnificent Tsitsikamma indigenous rainforest. The first of its kind in Africa, the canopy tour involves traversing from one platform to another along a steel cable suspended up to 30 meters above the forest floor
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Hours Today: 08:00 - 17:00
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from US$1 199,65
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Tsitsikamma Canopy Tours
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1903Reviews8Q&A
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Nastasja R wrote a review 13 May
Pretoria, South Africa50 contributions24 helpful votes
This is a must-do activity with an amazing company. You feel and are safe at all times, the guides are friendly and full of laughs and the view and the thrill is unbeatable. Although I would not take the photo package again as our photos were not HD quality. But will zipline with them again
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Date of experience: April 2022
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fahad a wrote a review 11 May
Dhahran, Saudi Arabia1 contribution
It was a really amazing tour. The support and guidance we get from (Clemence and Geovanno) we outstanding. They make our trip so excited , happy and sure safely . Many thanks for their support .
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Date of experience: May 2022
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Response from Lee-Marque_Jansen, Public Relations Manager at Tsitsikamma Canopy Tours
Responded 5 days ago
Good day Fahada Thank you very much for taking the time to review us, so pleased that you enjoyed your time, had a fantastic time, and that Clemence and Geovanno gave you an outstanding experience! We look forward to having you with us soon!
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ZvR wrote a review 08 May
2 contributions
Team Oranje had the best guides, Clemence and Hayden. Thank you guys for lots of fun it was an adventure to remember.
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Date of experience: May 2022
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Response from Lee-Marque_Jansen, Public Relations Manager at Tsitsikamma Canopy Tours
Responded 5 days ago
Clemence is one of our Senior Specialist guides and indeed a real star! Hayden is absolutely a joy... I am so glad that you had a memorable time with them. Till the next fiight...
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Melanie wrote a review 02 May
Sassenheim, The Netherlands3 contributions
The experience is nice. But the customer focus is really bad. We accidentally booked for an adult, when it appeared she was still a child's age for this activity. We thought we'd sort that out with the organization when we arrived. But nothing was possible. Whereas if it had been the other way around we would have had to pay extra. This is unfair, poorly communicated and we are very unhappy with it.
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Date of experience: May 2022
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Response from Lee-Marque_Jansen, Public Relations Manager at Tsitsikamma Canopy Tours
Responded 2 weeks ago
Dear OnAir51883408531 We acknowledge receipt of your feedback received on our TripAdvisor Listing of your Tsitsikamma Canopy Tour experience on 02 May 2022. Thank you for taking the time to write us such constructive feedback. We value such as it assists us in addressing all the mentioned issues and enables us to improve on our service standards. I am very pleased to hear that you enjoyed the experience, but the Customer Service was not according to your desired standard. Fortunately, the person who assisted you at Reception was the person responsible for the Marketing and Public Relations of the company and who would be responsible to investigate such complaints. Upon check-in, your reservation was made for 6 adults and 2 kids on our 50% off children special. Kindly note that your reservation was made online and to complete an online reservation, all clients are prompt to the terms and conditions page https://stormsriver.activitar.com/services/12336/terms_and_conditions which clearly states that “No refund will be granted should the Client / Operator cancel or amend the booking prior to arrival on the exact date of the activity date booked.” Halfway through explaining this to you, the response was met with foul and profane language. While your constructive feedback is sincerely appreciated and your opinion valued, it is important to correctly explain both sides since the comment made here could potentially harm the reputation of this international award-winning company. It was further explained to two members of the party that credit available can be used for footage that is available after the tour. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that you feel this wasn't demonstrated to you. Once again, thank you for taking the time to constructively review us. I trust the memories made in our beautiful, lush green forest will last forever!
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Linda B wrote a review Apr 2022
London5 contributions1 helpful vote
Definitely for all ages, great fun, super staff and guides. Safety was paramount and at no time did we feel in jeopardy. Thankyou
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Date of experience: February 2022
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Response from Lee-Marque_Jansen, Public Relations Manager at Tsitsikamma Canopy Tours
Responded 2 weeks ago
Auw...thank you so much Linda B It is so good to hear back from clients. Pleased to see that you felt safe at all times and so true! It is an amazing family activity for all ages and fitness levels. Our team looks forward to welcoming you back soon.
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