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Review Highlights
Amazing service

Me and my partner stayed at the Penwig Hotel on the 8th December and we enjoyed every single second... read more

Reviewed 1 week ago
Rhiannon W
via mobile
Loved it!

Stayed on 24/11 on a ‘festive Deal’ Hotel has a great location, staff really friendly, with a good... read more

Reviewed 3 weeks ago
welshbird1
,
wales
via mobile
Read all 179 reviews
63
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Certificate of Excellence
Traveller Overview
  • Excellent45%
  • Very good26%
  • Average12%
  • Poor8%
  • Terrible9%
Travellers talk about
“pub grub”(6 reviews)
“evening meal”(6 reviews)
“sea view”(5 reviews)
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Contact
Penwig Hotel South John Street, New Quay SA45 9NN, Wales
Website
+44 1545 560910
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Reviews (179)
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LanguageEnglish
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All reviews pub grub evening meal sea view excellent food lovely room nice decor nice pint bank holiday meal deal children's menu lovely hotel small car park included in the room rate busy restaurant views are amazing quick drink on the small side
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1 - 10 of 179 reviews
Reviewed 1 week ago via mobile

Me and my partner stayed at the Penwig Hotel on the 8th December and we enjoyed every single second of it! The room was very nice and cosy, the staff were very friendly and polite at all times, we went down for food after they...More

Date of experience: December 2018
Thank Rhiannon W
Reviewed 3 weeks ago via mobile

Stayed on 24/11 on a ‘festive Deal’ Hotel has a great location, staff really friendly, with a good bit of banter our table was already for dinner when we arrived - right in front of the window and the lovely view! We stayed in room...More

Date of experience: November 2018
Thank welshbird1
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 3 weeks ago

Hello, Thank you for leaving such a lovely review regarding your stay at the Penwig Hotel. I will be sure to show your feedback to my team. It's great to hear their hard work is appreciated by our guests! We all look forward to welcoming...More

Reviewed 6 November 2018 via mobile

Had high hopes for this place given its location in New Quay. But.....the service was seriously lacking.....a busy Saturday afternoon in half term week and only 2 members of staff serving. Shambolic service, lengthy wait, woeful gin selection and no idea how to serve a...More

Date of experience: October 2018
Thank Michelle F
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 7 November 2018

Hi Michelle, Thank you for taking the time to leave us a review via TripAdvisor. I'm sorry we did not meet your expectations during this visit. I will be sure to feed your comments back to the team on duty to ensure it does not...More

Reviewed 6 November 2018 via mobile

Fantastic stay at the penwig! The room was spacious, clean and overlooking the sea! Staff were great.... Good choice at breakfast and a wide range of drinks from the bar too! Shower was hot and housekeeping restocked the tea and coffee making facilities daily! Would...More

Date of experience: November 2018
Thank vicky s
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 7 November 2018

Hello! Thank you for such a kind review via TripAdvisor. I will be sure to feed all of your comments back to the team to let them know what a great job they have been doing recently. Thank you once again. Kind regards, Steff

Reviewed 24 October 2018

Weather was great so made the stay even better. Sitting outside in the sunshine with a beer waiting for the others to arrive . Rooms were lovely, clean, comfortable and warm if you needed it. Great to beable to turn heaters off at our age.....More

Date of experience: October 2018
Thank Go183467
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 24 October 2018

Hello, Thank you for taking the time to leave us such a kind review following your recent weekend stay at the Penwig Hotel! I will pass on your kind words to the team to ensure they know how well they done during your stay. We...More

Reviewed 23 October 2018 via mobile

My partner and I called in here on a visit to New Quay, there was a warm welcome, a fantastic view especially if you're sat outside, a good selection of ales and the food was very reasonably priced, we didn't eat but what we saw...More

Date of experience: October 2018
Thank geoffm184
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 24 October 2018

Hi Geoffrey! Thank you for your kind review via TripAdvisor. I'm also glad to hear you enjoyed the view that the Penwig boasts. It never gets boring even when I spend the majority of my time looking at it! I hope during your next visit...More

Reviewed 21 October 2018 via mobile

Positives- amazing staff who went above and beyond to make our stay enjoyable. Food was very reasonably priced 8.99 for 2 courses. Views from the hotel are glorious, rooms are lovely very clean and comfortable. Negative- just minor detail of maybe some paint work needs...More

Date of experience: October 2018
Thank Wendywoman31
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 22 October 2018

Hello! Thank you for your kind review, I will be sure to pass your comments onto the team on duty over the weekend. I know for a fact they enjoyed hosting your party this weekend! Also, thank you for bringing the negatives to my attention...More

Reviewed 20 October 2018 via mobile

We first fell in love with New Quay and the penwig hotel last summer. It is a perfection location with the sea just across the road and the views are spectacular. We returned again last October and received a warm welcome and had an enjoyable...More

Date of experience: October 2018
Thank hisnameisjed
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 22 October 2018

Hello Thank you for your review via TripAdvisor. I will be sure to pass on your comments onto the new team regarding their hard work. With regards to the issues you have raised in your review I would like to offer my sincerest apologies for...More

Reviewed 2 October 2018

Good location opposite bay with some parking. Rooms OK. Ground floor pub with good real ales. Reasonably priced food. Ten percent off food for residents leaflet in room not accepted on checking out.More

Date of experience: October 2018
Thank Nigel M
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 2 October 2018

Hello Nigel, Thank you for your review via TripAdvisor. I'm glad to hear you enjoyed our selection of real ales. I do take pride in the conditioning of our ales to ensure a quality pint every time! I'm also sorry about the conversation surrounding the...More

Reviewed 27 September 2018 via mobile

The chicken skewers were raw and there was a hair in our salmon salad. The kitchen staff were not wearing hair nets and we saw the waiter wipe his nose and continue cooking without gloves on. I must mention however that the table service was...More

Date of experience: September 2018
1  Thank Ali L
Penwig H, General Manager at The Penwig Hotel, responded to this reviewResponded 28 September 2018

Hi Ben, Thank you for taking the time to leave us a review via TripAdvisor. Please ensure we take these matters very seriously and will take the relevant actions. I have already highlighted these issues with my kitchen team that were on duty last night...More

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