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Covid protocols not followed by the tour guide. Even though there were signs on the training area requiring masks, and it seemed safe when we took the decision to go on the tour... our guide neither wore his helmet on the zip lines (he carried it on his gear), but also refused to wear a mask (it was around his neck). Even though when looping guests onto the zip line his face was about 6 inches away. I realize this was the outdoors but it seemed like a reckless interpretation of what appeared to be company’s rules. He also did not Wear the mask on the return to the base camp room where we returned our gear. I wonder what other corners the staff take when it comes to client safety, if a staff member is so blatant in their disregard of the rules. Otherwise the tour was nice and we enjoyed ourselves, and the second tour guide followed the “rules” wearing his mask and helmet — so a 50% success rate... …
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Date of experience: March 2021
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Response from KaiS449, Social Media Co-ordinator at Karkloof Canopy Tour
Responded 05 Jun 2021
Hi there. Thanks for your honest review. We pride ourselves in maintaining a very high standard of safety for our staff as well as our guests, so it troubles us to read that our guide didn't follow our strict safety regulations. This matter will most definitely receive our immediate attention! Covid-19 is serious and we have serious safety regulations in place, which must be adhered to at all times, by both staff and guests. Thank you for bringing this to our attention. We guarantee action! We do hope that you'll visit us again or visit our sister company at Drakensberg Canopy Tour. Stay safe.
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Had a fantastic experience! The guides and staff are amazing and very friendly. The views are magnificent and a real adrenaline thrill. Very hot at the start and top of the tour, so wear light and active clothes. Definitely worth it!
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Date of experience: March 2021
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Response from KaiS449, Social Media Co-ordinator at Karkloof Canopy Tour
Responded 05 Jun 2021
Hello! Thanks for your review. We're really pleased to hear you had such an awesome experience with us! The Karkloof Forest offers so much to the adventure seeker, whether ziplining or hiking. We do hope to see you again, alternatively visit our sister company Drakensberg Canopy Tour.
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We had an amazing experience here - there were 5 of us aged between 8 and 70 and all of us had a blast! Thank you to our guides who were the consummate professionals - assisting all of us as needed whilst maintaining COVID protocol...highly recommended activity - even for those a bit scared of heights. Suggest for those who don’t have mobility issues as some ability to step up onto platforms and walk between a couple of the zip lines up and down steep pathways. …
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Date of experience: January 2021
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Response from KaiS449, Social Media Co-ordinator at Karkloof Canopy Tour
Responded 05 Jun 2021
Hi there. Thanks for your review. We're delighted to hear you all had an awesome experience with us. We take pride in offering a world-class zipline adventure to both young and old. The Karkloof Forest has to much to offer. We hope to see you again or visit our sister company Drakensberg Canopy Tour. :)
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An incredible life experience. The views are amazing. The guides are fantastic. Loved every minute of my experience. I did it as a child but enjoyed the experience more as an adult because I was able to appreciate the beauty of the Karkloof.
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Date of experience: August 2020
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Response from KaiS449, Social Media Co-ordinator at Karkloof Canopy Tour
Responded 05 Jun 2021
Hi! Thanks for your review. We pride ourselves in providing a world-class zipline adventure for both young and old alike, so we're delighted you had such an awesome experience with us. The Karkloof Forest has so much to offer! Hope to see you again, or visit our sister company Drakensberg Canopy Tour. :)
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+1
We had an awsome family trip here and love it! Just looking back at the photo's, we'd want to go back anytime.
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Date of experience: April 2019
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Response from KaiS449, Social Media Co-ordinator at Karkloof Canopy Tour
Responded 24 Mar 2020
Hi there! Thanks for your feedback. We're absolutely delighted you had such an awesome time with us ... and definitely look forward to seeing you again in the near future! :)
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