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Tirrenia Ferries

488 Reviews

Tirrenia Ferries

488 Reviews
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Meander55146 wrote a review Sep 2020
2 contributions
Company is completely disorganised. Getting off the ship in Corona times totally unacceptable in both directions. Passengers were asked to wait packed on staircases for more than an hour partly in nonclimatised areas. Instructions were mainly given in Italian only. In my view this service should be closed. We very often take ferries to the UK and have never seen such bad handling of routine procedures. Irregardless of Corona I will never book Tirrenia again.
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Date of experience: September 2020
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L_kort1985 wrote a review Sep 2020
Geneva, Switzerland12 contributions5 helpful votes
We booked a trip with the ferry line to go from Porto Torres to Genova. Early on the day we received a text message informing us the boat would be an hour late. We were supposed to leave at 21.30, we got on the boat at 03.00 in the morning!!!!! No idea what time we actually left the port. After waiting outside for 5 hours we were lucky to take some water and a sandwich that were handed out. In the morning the chaos continued and if you wanted something to drink or have food (at least of what was left, which was basically nothing!!) you had to stand in line fore more then half an hour as the boat was fully packed. I noticed this elderly couple of which her husband was in a wheelchair and shaking trying to ask the boot personnel something. They were completely ignored and left on their own! I approached them to see if I could help. They were hungry and wanted free tickets that were being handed out to get some food. But they could not move because there were so many people and the line was long.....How sad is that. Nobody helping them. the situation was horrible. We were allowed of the boot at 17.00!!! We were supposed to be there at 07:30, so almost 10 hours of delay!!! The boot company did not even make an apology about the delay, offer food or drinks in the morning that is actually available, help any people in need. This should not be allowed and we should get beside a refund for the tickets get a compensation for the delay. I have one photo and some videos unfortunately I cant upload them here. Tirrenia you got lucky here because nobody wants to go with your service anymore after seeing that.
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Date of experience: September 2020
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Snipes001 wrote a review Jul 2020
2 contributions
Life is more valuable than eating, drinking or even using this ferry service. We travelled July 2020 with Tirrenia Ferrry Genova - Olbia overnight. There is so many things wrong with how this service operates its unreal. Food was terrible, Cocktails we had to give back as they were just poisonous to drink (should have known this after 3 different bars which offered cocktails, the staff said behind the bar they didnt know how to make them and then one of the kitchen staff came out to throw it together). Our cabin had 4 mosquitos in when we arrived. Shower was broken in cabin, basin was broken, corriders smelt of old rotten shoes. How did those mosquitos get into a cabin3 floors down without windows I dont know. They allowed people to sleep in the restaurant areas on the seats and set up beds on the floor next to where you ate, which was far from clean. I can imagine this service is running at base costs and struggling and I doubt if i went back in 20 years it would have changed at all. No one who works on that boat enjoys there job and it shows. The entertainment was mild northern German techno in the play area for the kids mixed with Seibu Cup Soccer arcade game from 91. If they had hired jason donovan to sing I wouldnt have been surprised. No point posting pictures when you know what a rusty old boat looks like.
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Date of experience: July 2020
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mstanco wrote a review Dec 2019
Clermont, Florida56 contributions62 helpful votes
I travelled on the over night ferry from Naples to Palermo on December 1st 2019. The check in on the ferry was a little unorganized but once the wifi started working, it went extremely fast. I reserved an outside cabin (204) and it was very comfortable. I had a drink in the lounge but did not experience and food options (my choice). Overall, I would travel with this company again in the future.
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Date of experience: December 2019
3 Helpful votes
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Claireturner wrote a review Oct 2019
Annecy, France1 contribution1 helpful vote
We travelled on by this ferry company from Cagliari to Palermo and quite frankly have never been so angry. Nobody is helpful, the ferry is dirty and the food is horrifically expensive and disgusting. We payed 75€ for quite frankly one of the most disgusting meals I’ve ever eaten. If I hadn’t have had to feed my two year old I would of walked out. After examining the bill after being shocked at the till, we realized they had charged us for everything separately. A Steak hache at 15 € with ships charged as 5€ extra is simply disgusting a chicken escalope 12,90€ with no side included I just simply don’t understand how this can even be possible. When I questioned the guy he simply didn’t care and I feel we were completely ripped off. The evening was spent sleeping on some chairs we payed for which were comfortable but the room was air conditioned and we froze our butts off all night long with a spotlight in our eyes which was never turned off. This is my first comment on trip advisor because I am usually an extremely tolerant person and let things slide, but I’m so angry I’m writing this to let off steam and not ruin the rest of my holiday. Simply disgusted.
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Date of experience: October 2019
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