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  • Excellent11%
  • Very good10%
  • Average8%
  • Poor9%
  • Terrible62%
1 week ago
“Just ok”
4 weeks ago
“Horrible customer service”
About
Suggested duration: < 1 hour
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New York City, NY
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+1 800-258-3826
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Super Shuttle Tours and Tickets
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Reviews (1 177)
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Traveller rating
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1 - 10 of 836 reviews
Reviewed yesterday

Booked this transfer through lastminute.com as we thought it’d be easier/cheaper than a cab on arrival. Wrongly assumed we would be straight out of the airport and into a minibus as it was pre-booked. We were very wrong. Waited an hour or more in the...More

Date of experience: October 2019
Thank Lesleymond
Reviewed 2 days ago

Booked this many months in advance - our flight was on time, had to wait over an hour for driver - spoke to several people who had also used this service adn they had the same experience - this company needs to 'up it's game'...More

Date of experience: October 2019
Thank OMCNZ
Reviewed 3 days ago

Incompetent, rude & inefficient - no professionalism 1) we were on time and waited for transport at the hotel lobby 2) we tried to call, waited for 1h30 and employees from the company hang up on us several times when we explained the issue and...More

Date of experience: November 2018
Thank realopinionss
Reviewed 4 days ago

We used Supershuttle for our journey in September. Our journey from the airport to hotel was ok, we had to wait around 45mins to be picked up but this was acceptable. However on our return to the airport our shuttle did not turn up. After...More

Date of experience: September 2019
Thank GRRobinson88
Reviewed 1 week ago via mobile

Quite happy. No issues, was on time and driver very respectful and helpful. Enjoyed that he took the bridge instead of tunnel into New York.

Date of experience: October 2019
Thank Michelle F
Reviewed 1 week ago

Had to cancel our trip to New York for medical reason and failed to get a refund. J.R.Fogleman, Destin, Fl..

Date of experience: October 2019
Thank Jim F
Reviewed 1 week ago

Angel with bus #313 made New York traffic so fun. It was such a great experience and he completely made my day. I highly recommend!!

Date of experience: October 2019
Thank Vyanka S
Reviewed 1 week ago

We arrived at the airport & asked at the taxi desk for a taxi to our hotel. It arrived 30 mins later, which was fine but then he stopped at the next terminal & the driver just got out without telling us where he was...More

Date of experience: November 2018
Thank fussybird58
Reviewed 1 week ago via mobile

Very efficient service. Be aware that you will wait in the welcome centre reception area for the next shuttle (which could be up to 45 minutes) But you are given a docket with that estimated time printed on it, the shuttle can come sooner as...More

Date of experience: October 2019
Thank 898maviss
Reviewed 1 week ago

Quick pick-up, but took forever to get to destination. Second time this has happened...won't be a third. Take a cab!!

Date of experience: September 2019
Thank miwillia71
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Questions & Answers
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explorerw45
30 January 2019|
AnswerShow all 8 answers
Response from SaraJ67 | Reviewed this property |
I think you can present your voucher. But I would advise that you take a yellow cab instead as this is a much better experience than being carted around at high speed in a cramped, battered old van!
1
Vote
irenemacp
20 December 2017|
AnswerShow all 10 answers
Response from Rodcor | Reviewed this property |
We wrote a complaint also for Supershuttle New York, & tried to contact them but never any responses. Thet did not even pick us up with our prepay, told us to get a taxi. On our return home we tried without any luck to get... More
1
Vote
Vari C
9 December 2017|
AnswerShow all 3 answers
Response from SylviaTravelsreviews | Reviewed this property |
Don't use this company!
0
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