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9/11 Tribute Museum: Tours & Tickets

Closed Now: 10:00 - 18:00
Open today: 10:00 - 18:00
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Certificate of Excellence
Traveller Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“walking tour”(43 reviews)
“first hand”(21 reviews)
“personal story”(13 reviews)
The 9/11 Tribute Museum is a project of the September 11th Families’ Association which brings together those who want to learn about 9/11 with those who experienced it. The 9/11 Tribute Museum invites visitors to share personal stories of the 9/11...more
Certificate of Excellence
Closed Now
Hours Today: 10:00 - 18:00
Suggested duration: 1-2 hours
New York City, NY 10006-2206
Financial District
+1 866-737-1184
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9/11 Tribute Museum Tours and Tickets
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Reviews (1 574)
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All reviews walking tour first hand personal story new york twin towers loved ones memorial site humbling experience ground zero first responders who lost their lives highlight of our trip our tour guide amazing tour on display take your time freedom tower
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1 - 10 of 1 194 reviews
Reviewed 4 days ago via mobile

We booked the walking tour as we thought hearing the personal experiences of the guide would add an extra dimension. We are so glad we did. Our guide was Kimberley and she provided so many fascinating facts and insights, yet we never lost sight of...More

Date of experience: October 2019
Thank Kelvin287
Reviewed 1 week ago via mobile

I entered with my New York pass and paid extra to do the walking tour. The tour was led by a retired fireman who worked the day of 9/11. To hear his first hand account was a valuable experience. Highly recommend!

Thank 880MichelleR
Reviewed 1 week ago

Beautiful tribute to those who lost their lives in the attack on September 11. Reverant, respectful, hauntingly accurate details and artifacts to mark the day forever. Took the tour with Kimberly. What a lovely guide. Her informative tour was so personal with much information that...More

Date of experience: October 2019
Thank sherma G
Reviewed 1 week ago

This was a very nice tribute to 9/11. However, it wasn't clear to me before purchasing my tickets that it wasn't the 9/11 Memorial & Museum since I didn't know the actual name. I thought I could cancel within 10 minutes of purchase, but it...More

Date of experience: October 2019
1  Thank Viveca2013
Reviewed 2 weeks ago via mobile

Just finished the guided tour with Kimberly and found it fantastic. The tour was detailed and extremely personal. All the guides have a connection to 9/11. We received a lot of information and the stories were emotional and interesting. The headsets you wear are fantastic...More

Thank kateo12345
Reviewed 2 weeks ago via mobile

We arrived late for the tour so they changed us to the next one straight away. We didn’t get to look in the museum, but the tour itself was great. Dan was our guide and he told us of his own personal story of thee...More

Thank 755louisek
Reviewed 3 weeks ago via mobile

Kimberly gave us a very thorough and personal tour through the area. We had done a survivor tour in 2008, and this one was very complementary to that experience, giving the perspective of the years passed and the construction that has occurred. We also appreciated...More

Date of experience: September 2019
Thank Jjhof
Reviewed 3 weeks ago

We originally booked a guided walking tour of the 9/11 area and entry to the National Museum. After reading reviews about the smaller memorial museum at 92 Greenwich Street, we changed our mind and booked a guided walking tour and a visit to their smaller...More

Date of experience: September 2019
Thank grahamb167
Reviewed 3 weeks ago

Probably the most emotional tour you can take. All the guides are directly involved with 9-11, our guide Ann lost her fireman husband on that fateful day. The tour was interesting and constantly pulling at the heart strings. You sensed the heartbreak and emotions Ann...More

Date of experience: September 2019
Thank Andy T
Reviewed 3 weeks ago

My wife booked the museum tour for our short trip to NYC and we thought it was the 9/11 Museum at Ground Zero. When we got there, they told us we were at the wrong place and directed us to what looked like a storefront...More

Date of experience: September 2019
Thank gefilte63
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Questions & Answers
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12 August 2019|
Response from Sal72 | Reviewed this property |
I think you have to reserve
28 June 2019|
AnswerShow all 5 answers
Response from lamurray26 | Reviewed this property |
Yes. I took a few. However, I did not take as many as I normally would because it is a solemn space and I wanted to be respectful. Absolutely no selfies, though. That would not be appropriate, in my opinion.
Lisa A
17 June 2019|
AnswerShow all 5 answers
Response from tljohnston99 | Reviewed this property |
I would think not....the guides are all people who were there at 9-11 or had a family member directly involved with the tragic event. It is very sobering and I would not recommend anyone less than 10 years old to go there.