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Marriott's Custom House: Tours & Tickets

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  • Excellent73%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible1%
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3 McKinley Sq, Boston, MA 02109-2609
+1 617-310-6300
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Marriott's Custom House Tours and Tickets
from US$99,00
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from US$33,08
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from US$27,12
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from US$199,00
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Reviews (143)
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All reviews observation deck clock tower marriott vacation club financial district separate living marriott owners cheap breakfast degree view of the city the north end quincy market views are amazing historic building faneuil hall boston skyline historical sites freedom trail observatory
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1 - 10 of 123 reviews
Reviewed 5 days ago

This 1840’s original building was the Federal Custom House and is on a 50 year lease to Marriott Vacation club who restored it to original beauty. The two room suites are also available for nightly rental just like a hotel. It has a roof deck...More

Date of experience: July 2019
Thank jyoung3381
Reviewed 4 September 2019

I wanted to go up in the Custom House Tower for years. Finally made it and the views didn't disappoint. However, I wish there had been a tour of some sort to tell us about the history of the tower. I know there´s a lot...More

Date of experience: August 2019
1  Thank EIKOOC
Reviewed 2 September 2019

This review is for the Custom House as an activity. (I have also stayed at the hotel and reviewed that separately.) The observation deck is worth the visit here! I believe if you are not a guest at the hotel, you're restricted in the times...More

Date of experience: August 2019
2  Thank elephantastic7
Reviewed 9 July 2019

I've stayed at all the best hotels in Boston several times each over the years and can easily say you'll go a long way to beat the location of the Marriott Custom House! Just here for my birthday bash with a friend in May. The...More

Date of experience: May 2019
Thank Katherine B
Reviewed 15 May 2019 via mobile

I stayed here recently with my family. We have a room with 1 bedroom and a sofa bed and we had a great stay. The location is perfect, right next to the tube station and walking distance to most areas. The hotel itself is customs...More

Date of experience: May 2019
Thank lauracook2019
Reviewed 7 May 2019

This is a review of the building NOT the hotel. That is under "hotels". This is an awesome old building that Marriott put a ton of money into. Just going into the lobby and looking UP is worth the visit! You can also go up...More

Date of experience: May 2019
2  Thank lucycan
Reviewed 3 May 2019

The Custom House personnel are SO pleasant and accommodating ;26th floor observation deck is special. If not a guest, simply ask how you can get to the 26th floor to see the Falcons nesting and the outside observation walkway.

Date of experience: May 2019
2  Thank Boscobel28
Reviewed 21 April 2019

Coolest Hotel ever... the loft rooms are fun, service excellent and the views from the top floor viewing deck are a must...

Date of experience: April 2019
Thank Rob S
Reviewed 24 March 2019 via mobile

We were recommended to view the tower by a tour guide. The building is amazing and there is a $7 charge to go to the observation level. You can go at 2pm or 6pm daily. All of the money goes to the Boston’s Children Hospital....More

Date of experience: March 2019
Thank plymouthfoodfairy
Reviewed 11 March 2019

I went to the top one afternoon for the view. It was amazing to say the least. I did find out that you could also go to another area to see the clock in detail but I did not have a chance to go there...More

Date of experience: October 2018
Thank kappy26
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The largest area of the city, Downtown is rich with
historical and iconic sites in Boston. Stroll through
one of Boston’s most famous green spaces, the Boston
Public Gardens, check out and make way for duckling
statues, picnic under a beautiful tree overlooking the
pond, and walk over the iconic footbridge where,
during summer time, you will catch a swan boat toting
children and eager tourists through the pond. Have
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Questions & Answers
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14 September 2019|
AnswerShow all 2 answers
Response from Boscobel28 | Reviewed this property |
Yes, it generally open for the entire day. Also, the in-house conducted tour is of interest to the first time visitor. Finally, the Black Rose, across the street, serves a good breakfast. Marriott breakfast buffet, not so... More
Gloria J
18 June 2019|
AnswerShow all 4 answers
Response from Red_Canoe | Reviewed this property |
Parking isn't a problem. They have valet service. However, there are many parking facilities around and near the hotel if you prefer to park your own vehicle.
Barbara T
17 January 2019|
AnswerShow all 3 answers
Response from 57betsya | Reviewed this property |
Yes you’re correct. You can book it like any other hotel. You will love it.