My son went with three of his friends - second visit in two years for my son who was given a voucher after his last visit as there was no sharks I know that a shark presence can’t be gauranteed but again no sharks! This time my son was told he wouldn’t be issued with another voucher - I sent an email to the company to complain but at the time of writing this review I have not had a response!

We had this tour booked for a few months. Initially the commas were fine, using WhatsApp with Eileen at shark zone. However, the day before our planned tour, we were informed that the time of the tour had change to 12.00 from 10.00, and as we were arriving by cruise ship, that also potentially left us short of time. However, when we arrived at the offices they were empty. Not just no people, I mean empty - no seats , no desk, no computer, absolutely nothing. There was a cleaner mopping the floor who had no clue what we were talking about and nothing else. We went to a nearby tourist information office and the chap there knew White Shark - he phoned them on our behalf and we were told the tour had been cancelled. The following dialogue between us, Shark and Shark Zone was confused and vague. They tried to suggest the cruise line - Norwegian Dawn - had booked up the morning slots. This was an absolute fabrication. No excursions whatsoever had been booked by the ship later verified when we arrived back on board. So we literally found out the tour was cancelled literally when we arrived at the “offices”, and no one was there. We got our money back without issue, but the point is that the comms were dire, no one contacted us at any point, we were effectively lied to for the reasonings around changing the cruise time. The reason for the PM cancellation was given as weather and sea conditions, which is fair enough as it was windy, but had we been informed in advance , we could have made alternative plans for our stay in Mossel Bay.

Had an amazing trip, the crew worked really hard for us. We managed to see some magnificent great white sharks in Mossel Bay.

Unfortunately we didn’t see any sharks but the boat staff tried very hard to lure them in for several hours. When we finally gave up they took us on a quick ride to see the seals which was cool. They also provided good snacks and water/juice on the boat. There was also fresh coffee at the meet up location and our shuttle driver was very nice. (Note: first outing was canceled due to weather a couple days prior so we fit this in on our last day in Cape Town) Personally think they should either give a partial refund when that happens or offer a voucher to use at a different time. In addition they charged more than half for our additional 4th person to ride on the boat with us (not diving) and the boat was less than half capacity. (Her son was diving so she wanted to be there to take pictures and watch.) Lastly, they did not provide anyone to take any photos so come with camera ready! 😉

This company has the worst response time for e mail. We booked a trip for Great White diving. It was cancelled the day before. Was asked if we can move it to another day. Mind you we travelled from the USA to do this. We have other plans booked I was told National Geographic has blood their boats for two weeks. We stayed in Mossel bay as it was on our way to Cape Town. I am not sure whom it is to blame. Jaman booking agency/ Trip advisor or the diving company. I could have saved myself a lot of time and traveled to another town to see sharks (probably not Great whites though ) as they are not found in other locations. Summary get your act together.

I highly recommend Shark Zone. They professionally organized our trip and everything was on time. There was great communication and guidance throughout the process. And we had an awesome experience. Thank you so much!😁

Incredible adventure of a lifetime. Just awesome memories.... exhilarating. Nerve wreaking. Exciting. Into the wild. Patience and anxiety. Its wonderful... must to... The team was friendly and kind.... I must name Ms Kelly, perfect hostess, brains & beauty....

I was trying to book the sunset Safari and the transportation from the airport.Stephen made sure everything was taken care of properly.Nice driver,amazing Safari and the best of all:I felt safe outside my country.Highly recommended!Five stars!

Fantastic experience cage diving with bronze whaler sharks and stingrays. Professional staff, very knowledgable. Superb day.

Trip 09'11 What an awesome experience it was to see sharks up close. Starting with a nice light breakfast and safety briefing before tour. The boat ride not bumpy at all making it enjoyable. Unfortunately we did not see any great white sharks on the tour due to unforseen factors. However we sore a few bronze whaler sharks who are just humble creatures roaming around the cage and are quite big as well. The wetsuits fit nice and tight making it enjoyable in the water. Make sure to sit with the captain for a few minutes on tour to hear some facts and history. If you lucky, you get to see seals and whales on tour, enhancing the experience even more. Then end of your tour with a nice hot shower and hot meal while watching the video of the day which is available in retail after the tour. If you scared of sharks this tour will change your mindset. Book your shark tour at 81 Longstreet at the Citysightseeing travel depot or online on the shark zone website.

Hello all, We had an amazing and very worth full white shark experience!!!! Besides, on our way back to Cape Town we’ve stopped by for a Wale watching which was another memorable experience! Cheers, Pedro & Maria

Wonderful option if you want an adrenaline rush & get close to this epic predators! This is a half day hours with an early start & definitely worth the money.

The staff was great and had an excellent sense of humour! Everything worked well, the security briefs on the boat were very thorough (compared to scuba companies) and we actually saw three different Great Whites. The visibility in the water was poor, so you could actually get better pictures from the boat than from the cage. The company made a video of the whole trip that was for sale afterwards. Very nice.

My girlfriend and I signed up in the beginning of our trip. They physically wrote our names down on a list, we were #3&4 out of 16 people. We asked how much and they said just a deposit of 700 Rand. a week later we went in, got on the boat and then were asked to leave. We thought it was a joke, and asked why? The Captain laughed and said well someone has to go and you are sitting in front. Our flight left that afternoon so we could not reschedule and that was the same for most of the people on the boat, or they had a larger group and didn't want to separate. They were not remorseful at all, as if it happens very frequently. They did a recount and determined one more person had to go, then which one guy had to leave his friend group and not go at all, he was Not Happy. Terrible management, and no organization. The girl at the desk blamed new people, and then the owner for not giving her booking software. It's just a list of 16 people, there's no need for booking software, just don't sign up 19. Don't Use These Guys !!!

I had previously booked through another company online before arriving into capetown, however they left my request pending and wouldn’t answer my calls, so when I arrived I booked this tour at the information desk of the airport. They were very helpful and confirmed my booking immediately. However as other reviews state, they are just a booking agent and you will actually dive with another company, but we didn’t mind at all. The guy I spoke with called Steve was so helpful. We had a great experience over all. We only saw a few sharks and not the big great whites as we had hoped, but that’s Mother Nature for you. The company can’t control what sharks you see on the day. It’s complete luck. I would absolutely do it again. Loved it.